Strasbourg, 3 May 2007                                                                        CEPEJ (2007) 12

EUROPEAN COMMISSION FOR THE EFFICIENCY OF JUSTICE

(CEPEJ)

working group on mediation (CEPEJ-GT-MED)

Analysis on assessment of the impact of

Council of Europe recommendations concerning mediation


Acknowledgement

My first words naturally go to Daria SOLENIK, legal scholar at the University of Nancy Law School, member of the Centre of Private Law Studies (Nancy-Université). The ideas developed on these pages have been nourished by her counsel and scientific support in multiple discussions and debate. This study owes to her much of its value, and I’m extremely grateful for her contribution and her competence.

I would also like to thank every member of the working group for the way that they welcomed my remarks. The debate thus engendered proved to be very enriching.

At last, I would like to express my profound gratitude to Muriel DECOT, Stéphane LEYENBERGER and all the other members of the CEPEJ Secretariat. Their trust and readiness to help, despite the busy schedule and workload, are indispensable and precious to me.

Julien LHUILLIER


First part

How the questionnaire was filled in

(country-by-country study)


Objectives:        -    To find out whether the four parts of the questionnaires were invariably fully filled in, whether the quality of the answers was generally satisfactory and whether there were technical problems making it difficult to process the replies.

-    To consider, in the light of the replies received, what improvements could be introduced in any future CEPEJ-GT-MED exercise in order to make the questionnaire more effective (reply rate, quality of the replies).

Partners and project participants

To enable us to assess the impact of the recommendations concerning mediation in the various countries and use this information as food for thought, on the basis of a rigorous working paper, states were asked to reply to a questionnaire on chosen topics.  These topics are related more or less explicitly to the mediation principles that emerge from the recommendations.  This approach ensures that the specific features of each type of mediation will be taken into account and that the various states’ legal traditions will be respected.

In the light of its assessment and optimisation objectives, the Working Group on Mediation (CEPEJ‑GT‑MED) decided to involve practitioners closely in the exercise.

 

The people asked to reply to the questionnaire[1] are from diverse professional backgrounds.  These key local partners, who were contacted by the CEPEJ Secretariat or direct by the CEPEJ-GT-MED experts, work in their country as lawyers, judges, prosecutors, representatives of non-governmental organisations, senior officials in the various Ministries of Justice and, of course, mediators and representatives of associations of mediators.

In most countries, a concern for accuracy prompted the authorities to entrust the different parts of the questionnaire to different correspondents when necessary.  Where appropriate, the working group experts and the Secretariat co-ordinated the replies.

A shortcoming has, however, emerged and could usefully be remedied in future CEPEJ studies in this area: it would seem that the proportion of mediators who filled in the questionnaire could be much improved.

Some GT-MED experts drew attention to the difficulty of the exercise.  Germany provides an instructive example in this respect, since only 18 out of 118 questionnaires were returned, despite a reminder.

Moreover, the posting of the questionnaire on the CEPEJ website[2] was not a success.  The idea was to allow any mediator from a Council of Europe member state to take part spontaneously in the exercise, but the questionnaire was hardly used at all.

We should not, however, be over-hasty in concluding that mediators have no opinions to express.  There may be many reasons for the lack of response.  Many were probably unaware that a questionnaire was available, and others may not have had the time to fill it in or understood what purpose it served.  If its terms of reference are renewed, the CEPEJ-GT-MED could no doubt usefully make itself better known to practitioners.  There are three means by which this could probably be done  in the short to medium term.

Firstly, it will in future be possible to make use of the addresses of the Ministries’ main mediation partners, as provided in the returned questionnaires.

Secondly, by drawing the Ministries' attention to the need to take account of specific national features when drafting future instruments, it will be possible to encourage them to urge mediators, in the various places where they work, to contact the CEPEJ.

Thirdly, early in 2007 the CEPEJ could take advantage of any meeting of mediators drafting the code of conduct under the aegis of the European Commission to contact these practitioners and urge them to publicise the questionnaire in their own circles.

A technical difficulty inherent in the wording of certain questions

As in the case of the CEPEJ-GT-EVAL questionnaire, the CEPEJ-GT-MED questionnaire was not systematically filled in when it was a question of answering “yes” or “no”.  In the large majority of cases, only positive answers were provided.  This makes it impossible to distinguish between the lack of an answer and a negative answer.

For instance, question 3b. of the questionnaire on family mediation reads as follows:

« 3. INFORMATION ON MEDIATION

            […]

b. Do you implement any measures to raise this awareness and confidence?  If yes, what is its content?”[3]

When no reply has been provided, it is impossible to tell whether the question has not been addressed or whether the correspondent wished to indicate, by not answering, that his or her reply was negative.  It was sometimes possible to overcome these problems by asking the correspondents to elaborate on their replies afterwards.  If not, we refrained from interpreting the absence of a reply: in other words, we considered that the question had not been answered.  These technical problems considerably slow down and complicate the task of processing and analysing the data.

For this reason, it might be useful, in the case of future exercises, to reword certain questions[4] on a more systematic basis.

One could, for example, write:

3. INFORMATION ON MEDIATION

            […]

b. Do you implement any measures to raise this awareness and confidence?  (YES/NO)

If yes, what is their content?”

Breakdown of replies by country

It should be made clear from the outset that, in our analysis, we have opted to call the answers to the questionnaire returned to the CEPEJ “replies”, whether they were complete or not, on the understanding that four replies were expected to the same questionnaire: 1) on family mediation; 2) on mediation in civil matters; 3) on mediation in penal matters; 4) on alternatives to litigation between administrative authorities and private parties.

This terminology was necessary because of the very different arrangements made in the various countries.  In some cases, several correspondents shared the job of replying.  Sometimes, for instance, they took it in turns to assess the same recommendation, even if it meant leaving the questions on other recommendations unanswered.  For the same reasons as prompted the CEPEJ-GT-MED to separate the recommendations in its questionnaire, we decided to count and assess the different assessments separately.

In short, if, in a given country, one correspondent filled in the whole questionnaire in respect of the four recommendations, four replies will be counted.  Similarly, if, in a given country, four national correspondents shared the task of replying to the questionnaire, with each correspondent assessing one of the recommendations, four replies will likewise be counted.

It should be noted, however, that in several cases (Austria, Bosnia and Herzegovina, Hungary, Portugal), the correspondents appended to their replies a draft law or a letter explaining why they had not answered the sections on one or more recommendations in the questionnaire.

This information is not counted as a reply to the questionnaire in the strict sense of the term, but will obviously be analysed with the same care.  A small number of replies from a particular country must not therefore, a priori, be interpreted as a lack of information making it impossible to do any comparative work.  The most we can do is express satisfaction when states have replied to the whole questionnaire and assess the scope for improvement open to the CEPEJ-GT-MED in any future exercises.

Table : Total number of replies (= 52 replies) broken down by country


Germany : 18 replies

The information previously supplied to the CEPEJ on mediation in Germany, both for the 2002 pilot exercise and for the CEPEJ-GT-EVAL’s 2006 report, was limited.

As no particular form of registration is required to become a mediator in Germany, no reliable statistics for the number of mediators are available.  Because of the way the justice system is organised in this federal state, it was not possible to provide any information on the total number of mediation procedures either.  There are neither statistics nor statutory rules at federal level that provide a reliable basis for calculation.  Statistical estimates have been made only on the basis of piecemeal information from certain Länder, and there is no guaranteeing that they are accurate.

For the same reason, it is not possible to indicate a federal budget for mediation.

These obstacles did not, however, prevent the German correspondents, who were contacted direct by Dr Peter Eschweiler (Chair of the CEPEJ-GT-MED working group), from providing the CEPEJ with specific information on the basis of the questionnaire.

 

The German replies represent the largest total number of replies returned (18 out of 52).  They can be broken down as follows:

Questionnaire on family mediation

6

Questionnaire on mediation in civil matters

2

Questionnaire on mediation in penal matters

4

Questionnaire on alternatives to litigation between administrative authorities and private parties

6

Before we even consider the substance of the replies, the German example is particularly instructive for the CEPEJ-GT-MED from a methodological viewpoint: some CEPEJ-GT-MED experts stressed that their task was difficult because they received very little response to their requests.  In Germany, for instance, in response to 118 requests, only 18 replies were returned, even after a reminder; this represents a reply rate of about 15%.

In anticipation of future exercises, the CEPEJ-GT-MED should consider whether it wants a larger number of replies from the same country to work with (my view is that this is desirable, as certain correspondents admit that they have limited knowledge of certain specific matters).  If so, the CEPEJ-GT-MED must consider how best to elicit more replies.  The countries in which mediation is based on a single centralised system will, of course, be more likely to be able to provide information easily.


 

Slovenia : 7 replies

Although there are official lists of mediators in Slovenia, the number of registered or accredited mediators does not seem to be accurately known. It emerged from the CEPEJ-GT-EVAL pilot exercise in 2002 that there were 22 mediators for a population of 1,964,036.  The 2006 report is less definite: the correspondent considers that no figure is available, but specifies that major reforms are in progress and that 100 mediators are currently working for the District Court of Ljubljana alone.

Even though figures for the number of mediation procedures are not compiled at national level, the Supreme Prosecution Office does, at least, provide a figure for the number of mediation procedures in criminal matters, which is estimated at 2283 for 2004 alone.

In the CEPEJ-GT-EVAL’s 2002 pilot exercise, the public mediation budget quoted by the Slovenian correspondent was 10,148 euros, the lowest figure in absolute terms of the figures that could be obtained, but one that stands comparison with the figures for other countries if it is put in perspective (if, for instance, one looks at the public mediation budget in relation to the number of inhabitants, Slovenia spends nearly twice as much per capita on mediation as France).

Over the last five years, the public have been offered a growing number of mediation procedures, particularly in civil (since 2001), family (since June 2001), penal (Article 161a of the Code of Criminal Procedure) and commercial (since 2003) cases.

The work of the CEPEJ-GT-MED will therefore receive direct attention in Slovenia, where there is a definite drive to regulate mediation.

It is probably no coincidence that mediation is flourishing, given the considerable number of replies received and the detail into which they went. The replies can be broken down as follows :

Questionnaire on family mediation

2

Questionnaire on mediation in civil matters

4

Questionnaire on mediation in penal matters

1

Questionnaire on alternatives to litigation between administrative authorities and private parties

0


Austria : 4 replies

While the CEPEJ-GT-EVAL was not informed of the exact annual number of mediation procedures in Austria, it is at least apparent from the 2006 report that 3,500 mediators are accredited in the country.

The authorities spent a total of 5,240,000 euros in 2004 on alternatives to litigation. The absence of figures for the number of procedures and the number of mediators prevents us, however, from putting this figure into proper perspective. 

The lack of data is all the more unfortunate as mediation seems, from the replies to the present questionnaire, to be a procedure that is highly regulated in Austria and widely applied: in addition to the very detailed replies to the questionnaire, we received a covering letter from the Bundesministerium für Justiz providing details of the various kinds of disputes in which alternatives to litigation between administrative authorities and private parties may be envisaged. Indeed, the Bundesministerium für Justiz stresses the growing importance of procedures of this type and refers on several occasions to the documents and work of the Council of Europe. There is no doubt that the CEPEJ-GT-MED’s contribution will be carefully followed in Austria.

The replies to the questionnaire can be broken down as follows:

Questionnaire on family mediation

1

Questionnaire on mediation in civil matters

1

Questionnaire on mediation in penal matters

2

Questionnaire on alternatives to litigation between administrative authorities and private parties

0


Lithuania : 4 replies

Previously, the CEPEJ had been sent very little information on mediation in Lithuania by its national correspondents.  The CEPEJ-GT-EVAL’s 2002 pilot exercise did not mention a budget, and simply reported that no mediators were registered or accredited in Lithuania, while the CEPEJ-GT-EVAL’s 2006 report did not provide any information about the number of procedures relating to the various types of mediation, as the national correspondents had been unable to obtain such information from the Ministry of Justice.

It is therefore remarkable that the CEPEJ-GT-MED’s questionnaire has been particularly well filled in.  Each part of the questionnaire was answered, and two of the replies were actually completed direct by Mr Rimantas Simaitis, an expert from the working group (mediation in family matters, mediation in civil matters).

Some sections of the questionnaire on mediation in penal matters and alternatives to litigation between administrative authorities and private parties may seem incomplete, but prudence is called for: the questionnaire on mediation in criminal matters, for instance, was filled in even though such mediation does not apply in Lithuania.  Lithuania thus provides confirmation of the fact that states have useful information to pass on to the CEPEJ-GT-MED even when mediation is not used in the field in question.

The replies can be broken down as follows:

Questionnaire on family mediation

1

Questionnaire on mediation in civil matters

1

Questionnaire on mediation in penal matters

1

Questionnaire on alternatives to litigation between administrative authorities and private parties

1


Romania : 4 replies

As Romania is to join the European Union on 1 January 2007, the European Commission has asked it to make special efforts in the justice field.

Previously, the only information on mediation and alternatives to litigation forwarded to the CEPEJ by the Romanian national correspondents was that there were no registered or accredited mediators in the year 2000. 

This is hardly surprising, as this is quite a new area in Romania, and regulations are just beginning to be introduced, in the wake of a very recent law passed in 2006.

The CEPEJ-GT-MED’s objectives may therefore be directly and immediately relevant to Romania, a country where consideration is being given to drafting legislation on mediation.  There are some shortcomings in the way in which the questionnaires were filled in, since the questionnaire on mediation in criminal matters was only partly completed, and the one on alternatives to litigation between administrative authorities and private parties was filled in in a very patchy fashion.

Questionnaire on family mediation

1

Questionnaire on mediation in civil matters

1

Questionnaire on mediation in penal matters

1 (incomplete)

Questionnaire on alternatives to litigation between administrative authorities and private parties

1

(incomplete)


United Kingdom (England and Wales) : 4 replies

As recommended in the CEPEJ-GT-EVAL 2002 pilot exercise, the results for the United Kingdom are presented separately for England/Wales, Scotland and Northern Ireland, for the three judicial systems are organised on independent, very different legal bases.  This report covers only the replies for England and Wales, which are the only ones to have been returned so far.

While the national correspondents reported, in 2002, that there were 50 registered or accredited mediators in both Scotland and Northern Ireland, there was still no system for accrediting mediators in England and Wales in 2005.

The most recent information forwarded to CEPEJ by its national correspondent revealed, however, that a pilot accreditation system was to be set up in December 2005 through a Civil Mediation Council.

 

Very little information on mediation in England and Wales had previously reached the CEPEJ.  Although there are only six civil mediation schemes for the whole of England and Wales (Central London, Birmingham, Exeter, Guildford, Cardiff, Swansea), figures for the annual number of mediation procedures are still unavailable, as is the proportion of the public budget devoted to mediation.

 

No more information was provided about the other types of mediation.

The replies to the CEPEJ-GT-MED questionnaire, which concern the whole of the questionnaire, are both complete and detailed, and therefore provide a valuable working basis.  They can be broken down as follows:

Questionnaire on family mediation

1

Questionnaire on mediation in civil matters

1

Questionnaire on mediation in penal matters

1

Questionnaire on alternatives to litigation between administrative authorities and private parties

1


Hungary : 3 replies

Hungary introduced regulations governing mediation relatively early (in 1998) and had a public mediation budget of 79,207 euros in 2000 (which puts it above France and Slovenia but behind Portugal in terms of the number of euros per capita spent on mediation).

The CEPEJ-GT-EVAL’s 2002 pilot exercise revealed 817 registered or accredited mediators, a relatively large number that is all the more surprising as the total annual number of instances of mediation was still only 721 in 2004 (433 in civil matters, 254 in family matters, 34 in social matters and none in criminal and administrative matters).  In short, the average number of cases dealt with by a mediator is therefore less than one a year.  According to sources at the Hungarian Ministry of Justice, this low percentage is all the more regrettable as nearly 75% of the cases dealt with through mediation in 2004 were successfully settled.  When the 2006 report was drawn up, according to the CEPEJ-GT-EVAL national correspondent, unfamiliarity with mediation procedures explained why little use was made of this procedure, effective though it was.

It would therefore be of direct advantage to Hungary to see the CEPEJ-GT-MED successfully complete its task, since mediation appears to be a  means of settling disputes of which little or no use is made, and one which is all too often unfamiliar, although extremely effective.

Hungary’s replies vary in quality, however.  The questionnaire concerning family mediation was hardly filled in at all (only questions 13 and 14 were answered), while the reply on mediation in criminal matters was subdivided in such a way that it was possible to go into matters in greater detail.  For the sake of clarity, a copy of the 2002 Mediation Act was appended to the replies.

Questionnaire on family mediation

1 (incomplete)

Questionnaire on mediation in civil matters

1

Questionnaire on mediation in penal matters

1

Questionnaire on alternatives to litigation between administrative authorities and private parties

0


Czech Republic: 2 replies

Despite references to the Probation and Mediation Service of the Czech Republic, the CEPEJ-GT-EVAL was not informed of the total annual number of mediation procedures in the country for the 2006 report.  Some piecemeal data concerning the number of criminal cases (3,250 cases involving adults and 495 involving juveniles) suggest, however, that mediation has an appreciable role in the Czech Republic.

This would seem to be borne out by the expenditure earmarked by the authorities for mediation.  According to the data CEPEJ received in 2002 during the CEPEJ-GT-EVAL pilot exercise, the Czech Republic has one of the largest public budgets for mediation in terms of euros per capita (2,500,000 euros for just over 10,000,000 inhabitants).

In the 2002 report, the national correspondents quoted the figure of 188 accredited or registered mediators.  The 2006 report does not provide total figures for each type of mediation: all that we learn is that civil mediation is carried out by non-governmental organisations, whose mediators are accredited (the Association of Mediators of the Czech Republic, which has 15 mediators accredited for civil matters, is quoted as an example).

It would therefore have been particularly worthwhile having information from the Czech Republic on mediation for the CEPEJ-GT-MED exercise.  Little information is, unfortunately, provided (only the questionnaire on family mediation has been filled in), and it is incomplete (only one of the two questionnaires on this subject was properly filled in; the other answered only question 17).

Questionnaire on family mediation

2 (incomplete)

Questionnaire on mediation in civil matters

0

Questionnaire on mediation in penal matters

0

Questionnaire on alternatives to litigation between administrative authorities and private parties

0


Portugal : 2 replies

The CEPEJ-GT-EVAL 2002 pilot exercise shows that, in terms of euros per capita, the public budget earmarked for mediation (237,570 euros) puts Portugal far ahead of France, Slovenia and even Hungary. 

The Portuguese national correspondent for the CEPEJ-GT-EVAL’s 2006 report states that in his country 82 mediators are accredited with the “Peace Courts” and that 81 others are responsible for family mediation.  He explains that 104 other mediators have the qualifications required to work in the Peace Courts.  These figures show a definite increase in the number of accredited and registered mediators, since the 2002 pilot exercise referred to only 94 mediators.

The Direcção Geral da Administração Extrajudicial (Directorate General of Extra-Judicial Administration) reports that 2,160 mediation procedures (including 694 in civil matters and 249 in family matters) took place in 2004.  No details of the other types of mediation are provided, however.  The CEPEJ-GT-MED initiative makes it possible, however, to provide two pieces of information.  A first letter appended to the replies reveals that there are no alternatives to litigation in administrative disputes.  A second letter explains why no reply to the questionnaire on penal mediation is appended: although mediation exists in criminal cases, Portugal is in the process of setting up a new scheme.  We think it is very unfortunate that the correspondents should have failed to send a reply on the pretext of forthcoming legislative reforms.  The national debates that are prompting these reforms would undoubtedly be of direct interest to the CEPEJ-GT-MED in its analysis.

It is also a pity that the replies returned were completed in a patchy fashion:

Questionnaire on family mediation

1

Questionnaire on mediation in civil matters

1 (incomplete)

Questionnaire on mediation in penal matters

0

Questionnaire on alternatives to litigation between administrative authorities and private parties

0


Sweden : 2 replies

It emerges from Swedish replies to the 2002 pilot exercise and the 2006 report of the CEPEJ-GT-EVAL that there is no system for accrediting mediators in Sweden, nor any reliable national source for calculating the total number of civil, family and administrative mediation procedures.

Nor were the national correspondents able to say what proportion of the public budget was devoted to mediation.

While the section concerning other alternatives to litigation was fairly well filled in (see the reply to question 104 of the revised CEPEJ-GT-EVAL grid), the information Sweden provided to the CEPEJ on mediation was, to say the least, sparse.

It is therefore particularly unfortunate that there should have been so few replies to the questionnaire (only the questionnaires on family mediation and mediation in criminal matters were returned) and that the replies should be so patchy (the questionnaire on family mediation is only half filled in).

Questionnaire on family mediation

1 (incomplete)

Questionnaire on mediation in civil matters

0

Questionnaire on mediation in penal matters

1

Questionnaire on alternatives to litigation between administrative authorities and private parties

0


Bosnia and Herzegovina : 1 reply

In the 2006 study by the CEPEJ-GT-EVAL, the national correspondent for Bosnia and Herzegovina used information published by the Association of Mediators in Bosnia and Herzegovina concerning the total number of mediation procedures in the country: 181 in civil matters and 38 in family matters.

This association, which has 40 to 50 permanent members, has had mediation cases referred to it under a recent law dated 29 July 2005.

The CEPEJ-GT-MED questionnaire concerning civil matters was filled in by two members of the association.  The reply came with a covering letter concerning the other areas, explaining why there were no replies concerning them.

As regards family matters, mediation is not subject to the same legislation in both parts of the territory: the first entity (Federacija Bosne i Hercegovine, Federation of Bosnia and Herzegovina) has entrusted the introduction of legislation on the subject to the Federal Ministry for Labour and Social Policy.  The second entity (Republika Srpska) does not have any regulations on the subject.

In criminal matters, mediation is possible only in the case of property claims, but there is as yet no case law. 

Lastly, alternatives to litigation between administrative authorities and private parties are beyond the association’s remit: it has no information on these alternatives and how they apply.

Despite these explanations, it would appear that most of the information requested exists, but that we were unable to obtain it because we did not find the right people to deal with.  Now that it is better informed, the CEPEJ-GT-MED will no doubt be able to remedy this shortcoming with a view to a possible future exercise.

For the time being, the replies can be broken down as follows:

Questionnaire on family mediation

0

Questionnaire on mediation in civil matters

1

Questionnaire on mediation in penal matters

0

Questionnaire on alternatives to litigation between administrative authorities and private parties

0


Poland: 1 reply

The Polish courts provide users with lists of government-approved mediators who fulfil certain criteria laid down by the law.  The CEPEJ has never, however, been informed exactly how many there are in the country.

Some figures are nevertheless available.  For instance, the national correspondent reported figures provided by the Ministry of Justice, indicating 254 family mediation procedures (solely for cases involving juveniles) and 3,894 mediation procedures in criminal matters in 2004.  No information was provided about civil and administrative matters, or about the public budget earmarked for mediation.

Here again – despite a very detailed reply concerning family mediation – much of the information requested by the CEPEJ was not provided.

Questionnaire on family mediation

1

Questionnaire on mediation in civil matters

0

Questionnaire on mediation in penal matters

0

Questionnaire on alternatives to litigation between administrative authorities and private parties

0


Conclusions

As regards the objectives set out at the beginning of this first part:

1.         It emerges that the four types of questionnaire were not systematically filled in by every member state (only four out of 12 member states systematically answered all four questionnaires).

This objective seems feasible, however:

-     some states, including federal states, in which it would seem, on the face of it, more difficult to obtain information at central government level about the various types of mediation, nevertheless systematically filled in each questionnaire (Germany);

-     some states filled in all the questionnaires even though there was currently no provision in their legislation for mediation in some of the fields covered (Lithuania).  The information provided in such cases is often useful.

2.         It would also appear that it is unusual for the same questionnaire to be filled in several times in the same county (only eight of the 48 questionnaires were filled in at least twice in the same country).

It would, however, be useful if this were the case as:

  1. some correspondents admit to not knowing how to answer certain specific questions in the questionnaire.  If there are several replies, this risk is reduced.  Generally speaking, it is easier to obtain accurate information with a larger number of correspondents;
  2. outright contradictory replies are rare, and usually reflect the fact that the first correspondent is unaware of a situation familiar to the second.  Having several correspondents thus avoids errors.

3.         Lastly, it emerged that some of the replies to this first exercise were more complete than others.

There are two possible reasons for this:

  1. the wording of certain questions may have confused certain correspondents, in which case the problem is due to a misapprehension: the correspondents may have believed they did not need to answer certain questions;
  2. some correspondents may not have wanted to devote too much time to seeking replies to certain specific questions and may not have done so, believing, rightly or wrongly, that other correspondents in their country would answer them.

In both cases, there would be fewer incomplete replies from a given state if the number of correspondents increased.


Specific proposals :

  1. The proportion of systematic replies is unsatisfactory.  Each state should be in a position to reply to each questionnaire.  It is desirable that the questionnaires covering areas in which mediation is not yet applied in a particular member state should still be filled in, as far as possible.

National correspondents should be specifically informed of this.

  1. In order to increase the proportion of reliable replies, steps should be taken to ensure that no question is misinterpreted by the correspondent and that no reply remains unusable for that reason.

Certain questions should be redrafted.

  1. In order to increase the proportion of reliable replies, the number of correspondents for a given questionnaire in a given country should be increased.   Germany provided an interesting example. Dr Peter Eschweiler distributed the questionnaire widely, so although the proportion of the questionnaires sent out that elicited replies is relatively small, the number of replies is fully satisfactory.

It is probably a good idea to send out questionnaires on a large scale.  The addresses provided by the correspondents in the course of this first exercise should serve as a basis for future requests.


Second part

Evaluation of the questionnaire

(summary report)


Aims:                To gauge the impact in member States of the relevant recommendations of the Committee of Ministers, namely:

3      Recommendation Rec (98) 1 on family mediation,

4      Recommendation Rec(2002)10 on mediation in civil matters,

5      Recommendation Rec (99) 19 concerning mediation in penal matters,

6      Recommendation Rec(2001)9 on alternatives to litigation between administrative authorities and private parties.

To recommend specific measures for facilitating their effective implementation, thus improving implementation of the mediation principles contained in these recommendations.

Methodological considerations in evaluating the questionnaire

At the Third Summit of the Council of Europe (Warsaw, May 2005), the Heads of State and Government undertook to make “full use of the Council of Europe’s standard-setting potential” and “promote implementation and further development of the Organisation’s legal instruments and mechanisms of legal co-operation”. They also decided “to help member states to deliver justice fairly and rapidly and to develop alternative means for the settlement of disputes”.

In the light of these decisions, the CEPEJ, one of whose aims in its Statute is “to enable a better implementation of the international legal instruments of the Council of Europe concerning efficiency and fairness of justice”, has included among its priorities a new activity directed towards facilitating effective implementation of Council of Europe instruments and standards regarding alternative dispute settlement.

The Working Group on Mediation (CEPEJ-GT-MED) was set up to this end.

The questionnaire that it drew up at its first meeting in Strasbourg on 8-10 March 2006 was divided into four sections because of the disparities that existed between mediation systems in the civil, family, criminal and administrative fields. The working group noted on this occasion that although some of the problems might be common to all these fields, it would be difficult to produce a single evaluation covering all four recommendations.

These apt remarks have led us to adopt the same caution. Consequently, the summary report on the questionnaire will observe the same four divisions, considering the four recommendations one by one.

Within these divisions the various aims of the CEPEJ-GT-MED will be examined in turn in the light of the replies received from the national correspondents.


Recommendation Rec (98) 1 on family mediation

In accordance with the methodology protocol developed for the CEPEJ-GT-MED we shall first consider the recommendation’s impact in the various States before subsequently endeavouring to draft some specific measures.

1.1.      Gauging the impact in States

We shall here adopt for our own purposes the division suggested in the working document provided by the CEPEJ-GT-MED and shall in turn study knowledge and use of the recommendation in States and their actual implementation of the principles set out in the it.

        Knowledge and use of the recommendation in States

A recommendation generally familiar to mediation professionals

Most of the national correspondents stated, in answer to the CEPEJ questionnaire, that the recommendation on family mediation was known in their countries.

Although not all the States replied, nine of them did: Czech Republic, Germany, Lithuania, Poland, Portugal, Romania, Slovenia, Sweden and the United Kingdom (England and Wales).

The United Kingdom correspondent was the only person to report that the recommendation on family mediation was not known in his country.

Is Recommendation Rec (98) 1 on family mediation

known in your country? (Questionnaire Med_Fam, Q.1a)

Yes

No

Czech Republic

Germany

Lithuania

Poland

Portugal

Romania

Slovenia

Sweden

United Kingdom
(England and Wales)

Some correspondents provided clarification: while the recommendation was sometimes said to be “well-known” (Portugal), most of the time it was known only within the small world of mediation to the professionals having occasion to implement it (Germany, Poland, Slovenia), and to researchers and lawmakers (Lithuania), including some who had not hesitated to release it in the State’s official language to make it more accessible (Germany).

 

As a sign of the increasing popularity of family mediation within States, university research on the subject is tending to proliferate, covering a range of disciplines (law, psychology, education) at varying levels (university courses, specialised master’s degrees, doctorate studies). Various research teams are thus investigating the meaning and effectiveness of family mediation, and publications are appearing in a number of countries: Germany, Lithuania, Poland, Portugal, Slovenia and Sweden (Questionnaire Med_Fam, Q.3f).

Within States it is the legal professionals who are conversant with Recommendation Rec (98) 1. This recommendation has found its place in legal literature; writers are gradually turning their attention from the merits of mediation to the reasons for its (relative) effectiveness.

A recommendation with a relatively strong impact in States

Apart from Germany and Slovenia (and possibly Portugal and Sweden), the countries stating that they were familiar with the recommendation had all used it to fuel dicussion of legal doctrine, develop their legal practice and even reform their legislation.

Impact de la Recommandation Rec(98) 1

sur la médiation familiale

(Questionnaire Med_Fam, Q.1b)

Pays dans lesquels la Recommandation Rec (98) 1 sur la médiation familiale est connue

(Questionnaire Med_Fam, Q.1a)

Impact faible

(informatif, etc.)

Impact fort

(réformes normatives, développement de la pratique judiciaire, débat doctrinal, etc.)

Allemagne

1. More in a political sense, in general, not yet in form of law.

5. Limited

Lituanie

It influences formation of the legal doctrine as well as preparation of the draft laws and other legal acts.

Pologne

It was helpful before legal regulations were implemented. It set standards of mediation then and was the basis to prepare legal regulations.

Portugal

In 1999 the Family  Mediation  Center in Lisbon enter in fonctions and even in the publicity papers in that time the Recommendation of the Council of Europe was named.

République tchèque

There is an interest among people, social workers, some lawyers, students of humanistic subjects, it changes in last year – we talk about it, presents its advantages and organize informative seminars.

Roumanie

Its main impact stays at the information level and, generally, with those working in the field of mediation or those who have contact with this field. Equally, the organization of the profession of mediator was taken into account when drafting the Law on mediation. 

Slovénie

1. Very small one.

2. District Court of Ljubljana has organized the program of mediation in family disputes according to the principles of the Recommendation Rec(98).

Suède

On the basis of the States answering the questionnaire, it can therefore be affirmed that in States still lacking a widespread and well-developed mediation system but working towards one, the Council of Europe’s recommendations are familiar and are used to prepare a legal basis for or argue the expediency of certain pilot projects.

Conversely, other States have already gone further down the road of mediation, generally by launching a number of pilot projects on the initiative of the courts. These projects have taken into account the generally recognised principles laid down in the recommendation, without necessarily using it directly (Germany). It may nevertheless provide useful material for persuading justice ministries to legislate in this field.

The principles set out in Recommendation (98) 1 can have a real impact on the national legislations now being developed. It is therefore important that dissemination of the recommendation should go hand in hand with development of other factors such as adequate funding – since training mediators is expensive – and judges’ recognition of the usefulness of these procedures.

A recommendation inadequately reflected in domestic regulation

Family mediation is the subject of the earliest of the four recommendations devoted to mediation. It would therefore seem logical that most of its aspects would be regulated by law in a majority of countries.

From the following table, however, it appears that Recommendation Rec (98) 1 is rather imperfectly reflected in domestic regulation.

La médiation familiale est-elle réglementée par la loi? (Questionnaire Med_Fam, Q.2a)

Oui

Non

Bosnia Herzegovina (Federation of Bosnia Herzegovina)

Germany (answers 2 and 4)

Lithuania (“Some aspects of it”)

Poland

Portugal

Romania

Sweden

Bosnia Herzegovina

(Republika Srpska)

Germany (answers 1, 3, 5)

Slovenia (réglementation en projet)

United Kingdom (Mediation itself is not; but use of it is in certain circumstances)

Firstly, federal states (Germany, Bosnia-Herzegovina) do not, it seems, regulate family mediation uniformly.

Secondly, it is not always certain that lawmakers have considered or resolved all the aspects peculiar to mediation (Lithuania, United Kingdom).

Thus there are often regulations regarding the main principles of mediation such as confidentiality, mediator training, neutrality and the impossibility of imposing a solution on the parties (Lithuania, Poland), as well as lawyers’ access to the practice of mediation (Germany), the power of the courts to break off proceedings for mediation (Germany, Lithuania), the conditions of validity of sealed agreements (Lithuania), the duration, cost and availability of mediation (Poland), and, of course, the extent to which the court’s decision is final (Lithuania, Romania), especially when measures relate to children (Portugal, Sweden). (Questionnaire Med_Fam, Q.2b)

Over and above the fact that in some States family mediation is not regulated by law at all (Slovenia, United Kingdom), even in those States that do regulate mediation the various aspects cited are sometimes regulated in one State but not in another. This is the case, for example, with confidentiality (Lithuania) and mediator training (Germany, Poland).

While most of the principles of Recommendation Rec (98) 1 on family mediation are covered by domestic regulation within States, the adoption of these principles is far from automatic. However, none of them seems to raise insurmountable problems reflected by an absence of regulation on a specific aspect in all States. The replies rather mirror a growing tendency by States to incorporate the recommendation’s principles into their regulations, albeit with “gaps” in certain fields.

It is nevertheless worth noting that in countries where mediation is not regulated at all by law, certain reforms provide for regulation in the near future (Slovenia) and in countries where mediation is inadequately regulated, it is often a relatively recent phenomenon (Lithuania). It is therefore less a question of will than a question of time.

Although the CEPEJ-GT-MED would in future like to have a full overview of the question, it may well introduce a yes/no chart asking correspondents whether domestic regulation exists for each Recommendation principle.

Family mediation services still little known among the general public, and sources of geographical disparity in terms of access to the law (Questionnaire Med_Fam, Q.3a)

The general public, for its part, seems to be suffering from a general failure to appreciate mediation services, which influences its faith in this sort of dispute resolution in family matters: there were a number of States where users of the judicial system were “not properly”, “not” or “not yet” aware of mediation services (Lithuania, Poland, Romania, Slovenia).

This is hardly surprising, since very often this type of procedure is relatively new in these States. It calls not only for time, awareness-raising and willingness on the part of judges but also for careful training of mediators that will enable them to prove their worth to the public.

This doubtless explains why mediation is not making uniform headway among the public (see the apparently contradictory replies from Germany[5]) and why it is possible to find, in the same State, unacceptable geographical disparities in terms of access to the law (in Portugal, for example, mediation was only known until recently to the public in the capital; it has only just begun to make an appearance in a few large cities).

The public is still far from granting family mediation the confidence and attention that it deserves. The various problems outlined (awareness-raising, judges’ confidence in it) are worth considering individually.


Ignorance of family mediation services: awareness-raising conditional on financial resources (Questionnaire Med_Fam, Q.3a and b)

Recommendation Rec (98) 1 provides as follows:

VI.a. States should promote the development of family mediation, in particular through information programmes given to the public to enable better understanding about this way of resolving disputes in a consensual manner.

Some national correspondents however claimed that their family mediation services lacked the funds to publicise themselves effectively (in Slovenia, for example).

To improve user awareness and confidence in family mediation services, some States offer public lectures and seminars on mediation (Lithuania, Poland, Portugal). Although useful, these measures are inevitably limited in impact.

While legal publications on family mediation may act as effective and inexpensive publicity within the judicial service as far as legal professionals are concerned, they will not, however, reach the general public satisfactorily.

As regards introducing users of the judicial system to the existence and effectiveness of family mediation services, the mass media constitute the only method of communication able to reach a broad public and change people’s attitudes irrespective of their social background. The lack of funds to promote mediation – that is, on the one hand, to publicise it and, on the other, to combat the still deep-rooted scepticism that it has bred among the public – is all the more regrettable in that, when given preference, mediation affords results that are welcomed by States and public alike (Poland,[6] Slovenia[7]) at a cost considerably lower than that of conventional proceedings (see below).

A good many States have already begun to establish public relations networks using a range of methods: radio and television (Poland, United Kingdom), Internet (Germany, United Kingdom), meetings and local press (Germany), leaflets (Poland) and brochures about how to contact a mediator (Sweden), an information centre (Germany), and a mediation council (Romania).

Awareness-raising hinges on financial resources, since mediation must be widely promoted if attitudes are to change. States should launch short (less expensive) but repeated local and national publicity campaigns. These should highlight the strengths of family mediation in the light of States’ specific needs:

 - Mediators’ training and expertise

 - Cheaper procedure

 - Shorter time frames

 - Positive effect on the number of consensual settlements

 - Positive effect on divorce rates and maintenance of personal relationships between parents and children

 - User satisfaction

 - Etc.


Ignorance of family mediation services : recognition of quality depends on judges’ confidence (Questionnaire Med_Fam, Q.9a)

Users of the judicial system cannot view family mediation as a credible alternative means of dispute settlement unless it enjoys some support from the judiciary. Judges who are aware of and trained in mediation are more inclined to have confidence in it and thus are more likely to advise parties to use it or refer a case to a mediator if the provisions allow.

The national correspondents’ replies were sometimes very harsh concerning the inadequacy of the information on mediation communicated to users by judges in the course of proceedings: in almost half the States that replied (Questionnaire Med_Fam, Q.3d) judges did not discharge this duty properly (Germany, Lithuania, Poland); sometimes they were even described as having insufficient knowledge of the mediation process, which they were not really anxious to promote. There were few States in which judges seemed to be providing the information expected of them (Slovenia, United Kingdom)[8].

To reverse this trend, a number of countries have included in judges’ training programmes certain measures introducing judges to the nature of mediation services. These measures range from mere information to full training: thus in Germany mediation has been a “key qualification” in legal training for the past two years now, and judges take an actual training course, as they do in Lithuania (since 2006) and Romania. However, most States acknowledge that such training is not always compulsory (Poland) and has yet to stand the test of time (Portugal). Some even add that judges’ training is still being developed (United Kingdom).

Instead of limiting themselves just to training, certain member States have occasionally opted for a second method, aimed at involving the judge as much as possible in the development of mediation: thus conferences are organised for judges and mediators combined, during which both have a chance to voice their expectations (Slovenia).

It is worth noting, however, that, with the exception of the United Kingdom and a few pilot projects (Germany, Lithuania), sitting judges are not allowed to act as mediators themselves (Poland, Portugal, Romania, Slovenia), even though it is possible to introduce a segregation of duties prohibiting a judge who has not succeeded in settling a dispute through mediation from then continuing to hear the case in normal proceedings (Germany, Lithuania, United Kingdom).

The judges who most often have occasion to act as mediators are retired judges, doubtless because of their expertise, and even then they must sometimes receive basic mediator training (Slovenia), betokening a European tendency to separate the two professions entirely. It is nevertheless worth asking whether the pilot projects conducted in Germany and Lithuania, giving judges the chance to act as mediators in cases passed on by colleagues, do not in fact offer an extremely attractive solution to the problem of developing judges’ confidence in mediation.

Judges’ confidence in mediation is vital, and member States are fully aware of the judges’ role in promoting mediation. Most member States are introducing or have already introduced measures to raise their awareness, but compulsory training programmes are not always the preferred option. Some questionnaire replies mention an obvious lack of support for mediation on the part of some judges.

At a time of increasing mutual recognition of decisions by the different European judiciaries, it is undoubtedly up to the Council of Europe to give States the necessary impetus and guidelines to ensure that the nature of mediation is recognised and valued by judges. Mediation should be regarded not as a dubious substitute for the courts but rather as a useful addition to them, and judges must be the first to be persuaded of this. To this end, it would doubtless be advisable to involve them as closely as possible in mediation.

        Effective application of the recommendation’s principles in States

Scope of mediation: effectiveness dependent on type of dispute (Questionnaire Med_Fam, Q.4)

Recommendation Rec (98) 1 reads as follows:

I.a. Family mediation may be applied to all disputes between members of the same family, whether related by blood or marriage, and to those who are living or have lived in family relationships as defined by national law.

b. However, states are free to determine the specific issues or cases covered by family mediation.

In order to ascertain whether the recommendation’s principles were being effectively applied to each type of dispute, the CEPEJ-GT-MED asked national correspondents to assess the effectiveness of mediation within its fields of application.

Countries

Quels types de litiges/domaines peuvent être efficacement résolus par la médiation?

(Questionnaire Med_Fam, Q.4a)

Quels types de litiges/domaines sont moins bien résolus par la médiation?

(Questionnaire Med_Fam, Q.4b)

Austria

Bosnia Heregovina

Czech Republic

Before, during and after divorce (children care, housing,  everything connected with a child-health, education, principles of education, respect to parents,grandparents) among generations, family business, any kind of family agreement, inheritance (houses, property, money)

It depends on motivation of participants. Maybe mostly where one member (partner) has a new relationship, new job, new property- and the second one is suddenly put in front the situation and needs a time to think about it and emotionally accept it… and to solve it by mediation

Germany

- family issues (especially, amicable actions )

- all sorts of disputes with an aspect of relationship in addition to economic and juridical problems in the foreground

-  all disputes of daily life

1. cases in which the State’s interest is at stake; cases implying application of mandatory provisions.

2. cases when the law is very clear and strong for one of the parties; cases when the balance between the parties is not suitable, cases when the parties or the society in general needs a public way to resolve their case.

3. disputes about a fundamental issue or about pure juridical or economic problems.

4. The least effective: disputes about a fundamental issue or about pure juridical problems; if a prompt decision is necessary; questions of status.

Hungary

Family disputes (mediation especially effective in cases, where one of parents bewares, that the other parent hurt the child)

Cases where distrust against the previous partner is strong

Lithuania

All family disputes.

Not known yet.

Poland

Divorce disputes concerning:

-physical and legal child custody,

-child support,

-alimony,

-parental responsibility,

-parenting plan,

-property

-financial issues, etc.

Marital (non-divorce) disputes concerning:

-child rearing,

-sharing parental responsibilities,

-sharing house responsibilities,

-financial and property issues,

-inheritance issues etc.

- Cases where parties are incapable to negotiate and to abide by the agreement (because of mental health problems, addictions, permanent violence or abuse, too strong emotions, etc.)

 

-reconciliation of spouses in divorce cases (an article of the Civil Code: “judge can refer case to mediation when reconciliation is possible”, but many a judge refer automatically to mediation cases in which one of the parties doesn’t agree to divorce).

Portugal

All sorts of family disputes relating the custody of the children, and other problems concerning the  parental role.

Romania

In the field of Family law:

-marital (divorce) disputes,

-exercise of parental rights,

-decision on the domicile of the children,

-parents’ contribution to the children’s allowance,

-any other disputes that may occur in the relations between spouses as to the rights they may have according to the law. (art. 64 al. 1 of the Law)

Slovenia

1. All problems related to the children, divorce proceedings, financial agreements etc.

2. Mediation is especially suitable for disputes about the child custody after divorce and for disputes regarding childcare and support.

1. Cases where violence is involved.

2. Disputes:

-if there are any signs of violence against the children or between the ex spouses,

-where the emotions of the clients of the depute are too strong,

-where the power (financial, intellectual..) between the parties is too unbalanced .

Sweden

Access to the children, the child’s residence, custody of the child, maintenance.

Cases involving violence and threats between the parents.

United Kingdom

(England and Wales)

Matters relating to children and finances in the context of family breakdown; parent-child disputes; care of elderly relatives.

Where parties disagree and where domestic violence is at issue, family mediation may not be suitable.

It emerges from the correspondents’ answers that family cases in virtually all fields can be resolved by mediation.

Genuine obstacles seldom arise in specific areas (with the exception of mediation in cases of domestic violence).

Ultimately, obstacles to family mediation tend to arise out of circumstances unconnected to any specific area. Thus, mediation is very difficult if its outcome depends on interpretation of a point of law or entails enforcement of mandatory provisions (two situations requiring the judge to play a more active part), if the parties cannot overcome their differences or if there is a clear imbalance between them (financial imbalance, intellectual imbalance, or imbalance arising out of the very nature of one of the parties – if, for example, it is the State).

The effectiveness of family mediation does not really hinge on the type of dispute. It depends more on the contextual elements which may arise in any dispute. Some of these elements can be addressed by the recommendation, including those involving a financial imbalance between the parties.


Organisation of mediation: effect of cost on users of the judicial system

A cost comparison between mediation and conventional proceedings is instructive.

Pour un litige donné, s'il existe une procédure de médiation, quel est le coût de la médiation comparé au coût d'une procédure judiciaire? (Questionnaire Med_Fam, Q.5a)

Countries

Coût de médiation moins élevé

Coût égal

Coût de médiation plus élevé

Austria

Bosnia Heregovina

Czech Republic

It is must less expensive: one hour costs 300.-Kč per one participants.

Germany

1. If there’s much money in, mediation always is the better solution concerning the costs.

3. According to our experience mediation is nearly always less expensive.

4. If the sum of disputes is higher than 50.000 €, mediation is regular cheaper.

6. Mediation is considerably cheaper

1. For the middle-class justicial procedure is mostly the same as mediation.

2. That really depends on the case

1. For people with low income who get paid the cost for the lawyer and the judge by state, mediation is always relating to the costs of the worst solution.

Hungary

Lithuania

Cheaper, when the mediation is paid for by the state or private funds.

When the users have to pay themselves, mediation costs can be higher if compared to litigation costs, because litigation in Lithuania is quite cheap and expeditious.

Poland

It certainly is less expensive. No reliable research data available.

Portugal

Romania

The regulations on mediation aim at obtaining results at lower costs, lower amount of time and stress through mediation, compared to the usual legal procedure, the arbitration procedure or the negotiation without counsel.

Slovenia

1. The cost of one mediation meeting is around 50 EUR.

2. Mediation at the District court of Ljubljana is free of charge. The parties only have to pay the expenses of their own participation (possible expanses for a lawyer, travel expanses…)

Sweden

United Kingdom

(England and Wales)

Costs vary depending on type of mediation and duration; on average cheaper than court hearing.

The national correspondents quite obviously consider mediation to be generally cheaper for the user than standard proceedings, even if – as they make clear – this claim cannot be taken as a hard-and-fast rule.

Two States call for specific comment: Germany and Lithuania.

In Germany it appears that the cost-effectiveness of mediation is in proportion to the amount involved in the case. The higher the amount at issue, the more mediation becomes a cost-effective option for users. This can create problems of access to the law, since the amount involved is usually in proportion to the social status of the user. If such is the case, it would seem that a two-tier justice system is starting to emerge in Germany, with the wealthiest people having access to a method of alternative dispute resolution that remains relatively inaccessible to the poor. Does this perhaps betoken insufficient assistance in terms of legal aid?

In Lithuania, on the other hand, it is not necessarily in the financial interests of parties not qualifying for financial assistance to depart from the conventional procedure (itself fast and inexpensive). The poorer users, who qualify for legal aid, are therefore the only people better advised, and perhaps with more opportunity than others, to use mediation.

Users are influenced by the cost of mediation, which apparently does not have the same clientele everywhere, with sometimes the prosperous classes and sometimes the working classes enjoying an advantage. For reasons of equality before the law and access to law, it is unacceptable for some categories of the population to be excluded from a service on financial grounds.

Recommendation Rec (98) 1 provides as follows:

II.b. States are free to organise and deliver mediation as they see fit, whether through the public or private sector.

Mediation is financed from various sources :

Dans votre pays, la médiation familiale est assurée par: (Questionnaire Med_Fam, Q.5b)

Countries

Les parties

Fonds privés

Fonds publics

Autres

Austria

Bosnia Heregovina

Czech Republic

Yes

Germany

Yes

Hungary

Lithuania

Yes

Yes

Poland

Yes

Yes (Non governemental institution of legal aid; see answer 5g)

Portugal

Yes (Ministry of Justice)

Romania

Yes (Mediation Council)

Slovenia

Yes

The court annexed mediation at the District court of Ljubljana in financed from the budget of the district court.

Sweden

Yes (The State / Public entity)

United Kingdom

(England and Wales)

Yes

Yes (Legal Services Commission; CAFCASS Children and Family Advisory and Support Service)

pro bono

It is worth noting that in Germany there is no public funding, which, according to one of the German national correspondents, is the greatest obstacle to delivering mediation, as the traditional judicial system is largely state-funded. The Lithuanian reply seems to be along similar lines as well, since it explains that the only mediation procedures to have proved effective hitherto have been those financed by the State or private funds, that is, mediation for which the users did not themselves have to pay.

A minority of countries leave the costs of mediation to the parties alone.

It is particularly important that States do not create inequality by funding the traditional judicial system generously but not providing any financial assistance for users resorting to mediation. Without adequate funding, mediation will have trouble proving its effectiveness, will struggle to reach the general public and will remain a privilege of the better-off.

Of the States replying, five do not publicly fund mediation: the Czech Republic, Germany, Lithuania, Poland and Slovenia. Various explanations are given for this absence of public funds (Questionnaire Med_Fam, Q 5e): contrary to received ideas, lack of resources is perhaps not the main reason, at least not immediately, and is certainly not the only one.

The replies show that, according to the national correspondents, the shortage of funds is closely connected to the unawareness of and lack of confidence in mediation. Public opinion, through its lack of interest, does not press ministries to consider the importance of alternative methods of resolving domestic conflict, and little effort is therefore made to develop public funding of mediation systems (Germany, Lithuania, Slovenia).

States in which the public is not aware of mediation are less inclined than others to legislate for a system of public funding. The paradox is that public awareness requires promotion, and it is often the State alone which is in a position to undertake this.


Countries

Dans votre pays, la médiation familiale est-elle assurée par les parties?

(Questionnaire Med_Fam, Q.5b)

Les usagers de la médiation peuvent-ils bénéficier de l'aide judiciaire?

Si oui, doivent-ils payer une contribution?

(Questionnaire Med_Fam, Q.5g)

Coût de la médiation pour les parties

(Questionnaire Med_Fam, Q.5f)

Austria

Bosnia Heregovina

Czech Republic

Yes

Yes

No; supported by Town Hall of Prague

Germany

Yes

No

1. Depends on the mediator: The rate for an hour is between € 80 and € 400.

2. Here (ÖRA):  between 25 to 130 € one session

3. In advise centers usually 2% of the net encome of each person per hour. In a mediation practice usually fee arrangements, between 50 € and 250 € per hour, depending on subject of conflict, experience of mediator and economic situation of the clients.

5. Agreement, depends on the case

6. That depends from the amount of time the mediator has to invest

Hungary

Lithuania

Yes

Yes

- In mediation pilot scheme in Vilnius city 2 district court mediation is provided free of charge.

- obligation of providers of primary legal aid to take measures to conciliate parties. This is meant to provide for development of mediation through legal aid system.

- several NGOs’ operated mediation schemes funded by private funds.

Poland

Yes

Yes

Usually they have to pay for it, but they can use non-governmental institutions of legal aid as well, and then it’s free.

In family  mediation it is 60 PLN (about 15 euro) for the first session and 25 PLN (about 6-7 euro) for each next session. By the way, this is the exact payment for mediator (or two if it’s co-mediation) for one session (no hourly basis) with tax included.

Portugal

Romania

No

According to the law, the mediator is entitled to honorary payment, established through negotiation with the parties, and to a refund of the mediation expenses.

The amount of the honorary payment should be reasonable, and it shall take into account the nature and object of the dispute. (art. 26 of the Law)

Slovenia

Yes

Yes

it is complicated procedure. If the user doesn’t have funds to get legal counselling and he wishes to attend mediation with a lawyer, a lawyer is appointed to him through legal aid of the court free of charge.

1. 50 €.

2. Mediation at the District court of Ljubljana is free of charge. The parties only have to pay the expenses of their own participation (possible expanses for a lawyer, travel expanses…)

Sweden

Cooperative discussions are free, family counselling has to be paid to a certain extent by the users or in certain cases can be free and funded by the municipality.

United Kingdom

(England and Wales)

Yes

Yes

No

Costs vary depending on the type of mediation and its duration.


A consensus seems to have emerged in those States that require users to pay for mediation: a system of legal aid has been established everywhere, with the notable exception of Germany (where mediation can be very expensive, moreover).

However, users are normally asked to make a contribution. Although they may sometimes be exempted from it thanks to assistance from non-governmental organisations (Lithuania, Poland), the procedures for obtaining it are often complicated (Slovenia). It seems more effective, whenever possible, for a public institution to support the user (Czech Republic).

As far as family mediation is concerned, the principle of a legal aid system seems to be widely accepted in States (with one exception). The consensus seems to end there, however: users are generally asked for a contribution, from which they may sometimes be exempted after complicated procedures, although not all States ask for a contribution.

It has not been possible to compare mediation costs for users in the different States on the basis of the information provided to the CEPEJ-GT-MED for this purpose: not all States supplied the data in euros – which can be a source of error owing to fluctuating exchange rates – and, more importantly, not all States estimated the cost of an hour of mediation, since some estimates used a mediation “session” as the unit.

This type of comparison between States is difficult to carry out in any case, since it must include a weighting for standard of living and average wage in each country.

Nevertheless, startling disparities of cost can be observed even within the same State (in Germany, for example, we find price ranges of €80-400/hr, €50-250/hr and €25-130/hr).

The existence of these ranges is explained by a number of variables: the subject-matter of the dispute, its duration, the mediator’s experience and the users’ economic situation.

Considerable differences exist within a single State regarding the cost of mediation to users. A comparison between States necessitates accurate data in comparable units, which the CEPEJ-GT-MED does not currently possess. For future exercises it would be worth clarifying the questionnaire in this respect.

Organisation of mediation: from self-regulation to stricter control of the profession?

Recommendation Rec (98) 1 provides as follows:

II.c. Irrespective of how mediation is organised and delivered, states should see to it that there are appropriate mechanisms to ensure the existence of:

- ...

- standards to be achieved and maintained by mediators.

At first sight, States seem to have realised the need to introduce mechanisms to guarantee the quality of mediation services. However, a closer look shows that the safeguards established may be fragile.

Most States prefer to leave the mediators themselves to lay down the standards to which they will be subject rather than guaranteeing by law the existence and maintenance of quality standards by the mediation services.

This inevitably raises some questions, including whether self-regulation is enough to guarantee the requirements of good-quality mediation.


Countries

Existe-t-il des mécanismes garantissant la qualité des services de médiation? (Questionnaire Med_Fam, Q6a)

Quels sont ces mécanismes (Questionnaire Med_Fam, Q6b)?

Autorégulation (codes de conduite, etc.)

Accréditation des médiateurs

Accréditation des organismes fournissant des services de médiation

Autres mécanismes

Austria

Bosnia Heregovina

Czech Republic

Yes, in Association it is realized only by  mediators with an accreditation

ethical codes, professional codes and standards of organization, World mediation forum

Yes, educational ones

Yes, by Ministry of education

It is suggested in a law about mediation

Germany

Yes

Self organisation, Precise guidelines by institutions for training: BAFM requires for membership a training of 220 hours (incl. supervision) and documentation of 4 cases of mediation. All members of BAFM accept the European Code of Conduct.

Hungary

Lithuania

Not well developed yet.

Only self regulation at the moment.

Due to the lack of professionals and trainers accreditation schemes are not considered yet, but may be considered in the future.

Poland

Yes

Standards of practice developed by Family Mediators Association, standards of mediation training developed by Family Mediators Association (based on standards of European Forum Training and Research in Family Mediation), code of ethics developed by Polish Center for Mediation.

Procedure of accreditation for mediators developed by FMA

mediators must be approved by professional organisations which are obligated to deliver lists of mediators to the court.

No

Portugal

Yes

After the training of Mediators, only in a voluntary basis they can attend conferences and seminars and so on.They have a portuguese Code of Conduct as wellas the European Code of Conduct.

Yes

Romania

Yes, there are.

The tasks of the Mediation Council are:

- it develops the training standards in the field of mediation, based on the best international practices in the field;

- it gives advice on the professional training programs for mediators according to art. 9 al. (2);

- it supervises the observance of training standards in the field of mediation;

- it adopts the Code of ethics and professional deontology for accredited mediators, and it takes measures for the observance of the provisions of the Code of ethics and professional deontology for accredited mediators;

(art. 20 paragraph b), e), h), and j) of the Law)

- it authorizes the mediators in accordance with the provisions of this law

Slovenia

1. We are workind by the standards of European code of mediators and we also have our own code for mediation wich is very much similar to European one. We are also members of the German mediation Budesverband.

2. Yes

1. - it is a code who undertakes those who want’s to work by criterion or standards of mediation.

2. -          Self regulation (codes of conduct, etc.)?

The mediators have to act according to the Code of conduct for the court annexed mediation. We also conduct the qualitative research of mediation programs. Parties are asked to fill out a questioner at the end of mediation about their satisfaction with the work of the mediator and the mediation process.

1.– it is a certificate who gives mediators the right to worh and who confirms that they went throught some qualifications for mediators or trainings.

2. -          Yes, only mediators that have finished the basic trending for mediators can conduct mediations at the District Court of Ljubljana.

1. – it is accreditation who allows organizations to do mediation. But mediation is still in a disorder in Slovenia, wich means that we still do not have this kind of accreditation.  PIC is now in a process of getting a accreditation of Bundesverband mediation in Germany, so we could work also under their licence.

2. -          No.

Sweden

For mediation provided by the state the mediators are employed by the court or by the municipality and thus have to be of a certain standard. Not only have most of them graduated from university but a considerable amount of those who work with co-operative discussions have attended extra training for this task, e.g. family therapy or network training etc.

United Kingdom

(England and Wales)

Yes

Yes

Yes

Yes

Legal Services Commission franchises


In order to improve the impact of Recommendation Rec (98) 1, the draft report would perhaps be well advised to propose among its specific measures the introduction of State supervision of mediation services.

This supervision seems necessary in family cases, which have important public policy repercussions and cover particularly sensitive fields (childhood, international elements, etc.). In the absence of real safeguards, abuses are more likely to occur.

The stopgap measures introduced to control quality shortcomings of mediation services are often disappointing (which no doubt partly explains judges’ lack of confidence in mediation).

Countries

Comment palliez-vous les insuffisances de qualité des services de médiation?

(Questionnaire Med_Fam, Q6e)

Existe-t-il des garanties visant à s’assurer qu'une médiation n'aura pas lieu si la personne partie à la médiation ne peut pas comprendre le sens de la procédure?

(Questionnaire Med_Fam, Q6d)

Austria

Bosnia Heregovina

Czech Republic

Yes, standards-ethical and educational

Germany

In our PR work, our proposals for legislation and our training we have the approach, that only persons with qualified training are allowed to work as mediator.

2. Yes but not by law

3. Sensitization to perceive it is part of our training.

4. That’s a question of ethics of each mediator.

5. No

6. Professional ethic of the mediators

Hungary

Lithuania

No at the moment.

No

Poland

FMA is or improve existing lobbing to set up better regulations ones.

Setting up and keeping professional standards within mediators associations.

Informing public on standards of practice, and on institutions or mediators recommended.

Practically no. It depends on mediator’s competence.

Portugal

No, it depends entirely on the common sense of the Mediator.

Romania

Slovenia

The Alternative Dispute Resolution Department tries all the time to improve mediation process. Advance trainings for mediators are organised to improve the knowledge and skills of mediators.

1. Yes, we have questionnaires which they have to fill in and we also have very well experienced mediators who send people to other institutions if necessary.

2. The decision that the mediation should not proceed if the person is not capable of understanding the meaning of the process is left up to the mediator.  If the mediator finds this to be true, he can cancel his consent for mediation at any time.

Sweden

If the user is not content with the mediation and feels that he/she  has beent treated badly there is always the possibility to report it to the local government and ask them to look into it.

All mediation should be performed as long as the users can benefit from it. If a person can’t befit from it, it should stop.

United Kingdom

(England and Wales)

Self-regulation by party complaint to mediation service and then to mediation organisation

Yes

Admittedly, States often try to improve the overall quality of mediators by licensing only those with training and prior accreditation. But once accreditation has been granted, most safeguards then depend solely on the mediator’s presumed “expertise”, “common sense” and “sensitivity”, apparently without any other form of supervision.

The State should be urged to exercise more supervision over the profession. At a time when, in Europe, the judicial system as a whole is having to meet ever greater demands on the part of the public, mediation should follow suit and include constant quality performance targets among its priorities, enforced by strict external supervision.

Improving the mediation service may entail substantial financial investment. This investment will be all the more easy to obtain from ministries if mediation services agree to be observed and accountable to the State and through the latter to users, in the same way as arbitration, which in some countries is supervised by the supreme courts. User confidence would doubtless also increase as a result.

The role of the State should, however, be confined to a minimum level of supervision in order to ensure the sustainability of mediation’s principal advantages, namely speed and the establishment of a balance accepted by the parties.

Organisation of mediation: diversity of mediator training (Questionnaire Med_Fam, Q7)

Recommendation Rec (98) 1 provides as follows:

II.c. Irrespective of how mediation is organised and delivered, states should see to it that there are appropriate mechanisms to ensure the existence of:

- procedures for the selection, training and qualification of mediators;

- ...

Asked about States’ requirements regarding a mediator’s professional background, national correspondents sometimes replied that there were no particular statutory requirements (Germany, Lithuania, Portugal, United Kingdom).

On the other hand, some countries did have specific requirements. Thus in Poland,

“according to the law, to become a family mediator one has to be above 26 years old; have full public rights, have good behaviour certificate, have theoretical knowledge and practical skills to conduct mediation in family cases, be approved by professional organisation,”

and in Romania,

“in order to act as a mediator one needs, to have graduated a higher education institution, and to have 3 years practice experience or to hold a master degree in the field of mediation (art. 7 paragraph b) and c) of the Law)”.

In short, the title of mediator is sometimes protected and reserved for professionals with a specific background and sometimes open to professionals with widely varying backgrounds. Both schools have their advantages and disadvantages, and the replies favour one or the other by turns.


Countries

Existe-t-il une formation spéciale pour les médiateurs? (Questionnaire Med_Fam, Q7a)

Quel est le contenu et quelle est la durée de cette formation? (Questionnaire Med_Fam, Q7b)

Cette formation est-elle suffisante? (Questionnaire Med_Fam, Q7c)

Comment pourrait-on l'améliorer?

Austria

Bosnia Heregovina

Czech Republic

Yes

96 hours + supervision and possibility to get more details in law, psychology, anything needed individually

It is the longest training in our country

We also co-mediate with our new mediators

Germany

Yes by formation institutions accredited by the BAFM

220 Hours, incl. Supervision, and 4 cases documented

1. Normally,  yes

2. It is sufficient to begin but not sufficient to stay and to develop the profession

3. Sufficient and necessary

1. what is missing is an obligation for supervision after the training is finished.

4. BAFM-training is sufficient. Many other german trainings in mediation are following the example set by BAFM. The “academy of lawyers” has left it and offers a training of only 90 hours. Lawyers which really are putting mediation in practice are looking for more training.

5. Participation on further training courses

Hungary

Lithuania

Training courses are organised by universities.

At the moment, they are three-four days intense mediators training courses offering development of basic knowledge and skills.

Short (2-4 academic hours) seminars with overview of mediation principles and techniques are organised as well.

It corresponds to Lithuania’s needs at the moment.

Universities consider offering variety of deeper training as the need will emerge (including possible master’s degree studies).

Poland

Yes. There are few mediation training programs in Poland (6-7). Each is provided by different institution, sometimes by individual trainers. Some of these institutions are training only, some are offering training and mediation services.

80 hours interactive program on family mediation focusing on shaping practical skills in role play simulations, case studies, discussions. Training has three main parts: family mediation theory and skills, legal knowledge, family and child issues in mediation.

In our trainees’ opinion it’s one of the best training programs in  Poland currently (mainly, because it’s very practical), but of course it’s not sufficient.

We need to provide our trainees with more possibilities of co-mediating and supervision when they start to mediate by themselves. Also we need to develop supervision rules for practicing mediators.

Portugal

Yes

180 hours.

I think, it is sufficient.

Romania

Yes, there are specific training programs

-within the framework of international projects implemented by the Ministry of Justice,

- within the the activity of the NGOs acting in the field.

The Mediation Council will approve the training curricula and will also authorize the institutions that will provide courses on this topic.

The new law is meant to set up a standardized training system for mediators.

The Mediation Council will establish the curricula for the training.

Yes, it is

Slovenia

Yes, we have several trainings.

1. 100 hour basic training and 100 hour continuing training on family mediation, 50 hour continuing mediations for business and for labour mediation.

2. The basic training for mediators is at least 40 hours long.

1. Yes they are. They could only be improved with much more supervisions and permanent training programs after obtaining certificate.

2. The basic training is not sufficient, that’s way we provide advance trainings, expert meetings for mediators and joined meetings of mediators and judges.

Sweden

United Kingdom

(England and Wales)

Yes

Organised by mediation organisations; 6 days classroom and continuous assessment by way of CPD (Continuing Professional Development).

Not provided by public entities


There is training for mediators in all States. This training is provided by sources which vary from State to State: universities (Lithuania), associations (Germany) and institutions (Poland).

The number of hours of training varies considerably between countries (from a few hours to some 250), but it seems impossible to make a real comparison owing to the composition of these hours, which sometimes include supervision by a more experienced colleague during the initial stages of practice and sometimes exclude it. For the purposes of comparison, in future questionnaires the CEPEJ would be well advised to draw a distinction between practical and theoretical training.

At all events, it may be observed that disparities exist even within a given country, without the content of training raising any problems of comparison. Very often the training does not entail a uniform number of hours: in Slovenia, for example, the figure ranges between 50 and 250. Similarly, in Germany the associations provide between 90 and 220 hours of tuition. Such variations (up to a fivefold difference) seem hard to justify and lack transparency for the user.

It is up to States, as territorial units, to enforce a certain uniformity in the training of their mediators. The future multiplicity of population movements (free movement of people, tourism) will doubtless give rise to more family mediation with an international element: in order to ensure proper administration of justice, the training of mediators from different States should be able to guarantee comparable training quality and standards. Any future recommendation by the Council of Europe on family mediator training should aim to standardise this training. It should also promote supervision of new mediators by experienced mediators.

Process of mediation: confidentiality (Questionnaire Med_Fam, Q.8)

III. States should ensure that there are appropriate mechanisms to enable the process of mediation to be conducted according to the following principles:

[…]

v. the conditions in which family mediation takes place should guarantee privacy;

vi. discussions in mediation are confidential and may not be used subsequently, except with the agreement of the parties or in those cases allowed by national law;

[…]



Quelle est le champ d’application de la confidentialité? (Questionnaire Med_Fam, Q.8a)

dans les relations entre le médiateur et les parties?

dans les relations entre le médiateur et les tiers/les tribunaux/les autorités?

dans les relations entre les parties et les tiers/les tribunaux/les autorités?

quand on évoque le processus de médiation (informations, propositions, arguments, etc. présentés tout au long de la médiation)?

quand on évoque les résultats de la médiation (accord de médiation)?

Austria

Bosnia Heregovina

Czech Republic

Germany

3. In principle a binding commitment for confidentality is part of the mediation contract, also a waiver of calling the mediator as a witness.

4. A waiver of calling the mediator as a witness by agreement is frequent.

Yes

3. The commitment is also effective in relationship to third parties and the court in civil actions. In criminal proceedings there is only a special protection if the mediator is a lawyer.

3. Confidentiality sometimes is very important for clients, in familiy mediation less often than in economic mediation.

4. On trial parties often have obligations to provide information. In regard to presented documents is the posibility to agree a contractual penalty.

1. Confidentiality by law. Between third parties, self contructing in the beginning of the mediation.

2. Only settled by the Mediator and the parties no law

6. Depends from the agreement between the parties and the mediator

Hungary

Lithuania

These aspects are not well developed yet.

Poland

Full.

Full - mediator is obliged to keep the whole process of mediation confidential unless both parties unanimously void the privilege.

It depends on them. Parties are informed at the beginning of mediation that they cannot refer to information obtained during mediation at court. Such information has no value as a proof at court.

As above.

Agreement is presented to the court, so it is not confidential.

Portugal

Yes

Romania

The mediator is bound to keep the confidentiality of the information he/she receives during his/her mediation activity, as well as confidentiality of the documents drawn up or that have been entrusted to him/her by the parties during mediation, or even after his/her mediator function ceased. (art. 32 of the Law)

The arguments brought during mediation, by the disputing parties or by other individuals involved in the procedure, as well as by the mediator, are confidential in relation to third parties and cannot be used as evidence in a judicial or arbitration procedure, with the exception of the case where the parties decide otherwise or the law provides otherwise. The mediator shall draw the attention of the persons taking part in mediation as to their obligation to observe the confidentiality principle, and the mediator may ask them to sign a confidentiality agreement. (art. 53 of the Law)

The mediator cannot be heard as a witness regarding the facts or acts he/she was informed on during the mediation procedure. In penal cases, the mediator may be heard as witness only with the prior special written consent of the parties, and, if necessary, of the other persons concerned. (art. 37 al. 1 of the Law)

Slovenia

Mediator cannot revile to the opposite party what is revelled to him as confidential in a separate meeting. Also the parties pledge in the statement of confidentiality that he/she will not call the mediator as a witness in a court proceeding if the mediation is not successful.

Mediator cannot revile to anyone what he heard during mediation meetings, except when he finds out about a criminal offence or the attempt or preparation of a criminal offence.

In the statement of confidentiality the party pledges that he/she will not revile to anyone what he/she learns in the mediation meeting.

All the information gained in the individual case is confidential.  Everything, except consents of both parties and the final agreement, if the mediation finishes successfully, is destroyed at the end of mediation.

The information about the number of settlement agreements is public, but we do not give information about which specific disputes have been resolved in mediation.

Sweden

The confidentiality is very strict.  Mediators are not allowed to speak to anyone about what is said in a session. The parties are free ton speak to anyone what is happening in a session but not the mediator. The only time he or she can say anything about what is  said and done in a session is if he or she finds out about child abuse or anything that is conflicting a child for which the punishment is two year in prison.

The mediator is not allowed to give the court any other information than that of a result from the parties; they have reached a solution and what that solution may be or the negotiations have failed

United Kingdom

(England and Wales)

As agreed between them except where welfare of children or person at risk of immediate harm requires disclosure.

Disclosure allowed if both parties agree.

Disclosure allowed if both parties agree.

As agreed by parties


Le champ d’application de la confidentialité est-il différent dans la médiation en marge des tribunaux («Court annexed mediation»)  et dans les autres types de médiation spécifiques? (Questionnaire Med_Fam, Q.8b)

Existetil des exceptions au principe de confidentialité? (Questionnaire Med_Fam, Q.8e)

Oui

Non

Austria

Bosnia Heregovina

Czech Republic

Germany

2.  yes but not very clear and sure, only helping constructions

3. In court annexed mediaton clients often can hardly imagine, that the mediator judge doesn’t speak with the legal judge.

6. The judge must know whether an attempt of mediation has been made or not

1. If the paries agree.

6. In specific cases a conflict of values may arise

Hungary

Lithuania

No at the moment.

According to the rules on court annexed mediation confidentiality does not apply in such instances:

1) when it is needed to enforce settlement agreement;

2) when both parties agree on non applicability of confidentiality;

3) when it is necessary to safeguard public interest (in case of criminal offence, breach of interest of a child, etc.).

Theses exceptions where adopted from the UNCITRAL model law and European Commission proposal for the directive on mediation. For justification please see travaux preparatoires of these legal instruments.

Poland

The term ‘court-annexed’ mediation is not clear to us. In court-annexed mediation centers if no agreement is reached mediators may be required to conduct family evaluation and issue recommendation to the judge (whether the role of mediator and evaluator is served by a different person depends on the center and mediator’s understanding of basic principles of mediation)

Current legislation does not specify the scope of confidentiality or the limits on confidentiality.

Portugal

We don't have mediations next to the Court for Family Mediation, so this question doesn't arise.

Romania

The role of witness has precedence over that of mediator with respect to the facts and circumstances one had knowledge of before becoming a mediator in the respective case. (art. 37 al.2 of the Law)

Anyway, after being heard as witness, the mediator cannot continue his/her activity as a mediator in the respective case. (art. 37 al. 3 of the Law)

Slovenia

1. We believe that there are no big differences.

2. Yes. In court annexed mediation it is important that the mediator in a specific case can not be a judge or a lawyer in the same case. If the mediator is a  judge it is also important that he/she doesn’t talk about a specific mediation with a judge that will be judging the case if the mediation is not successful.

2. Mediator can not revile to anyone what he heard during mediation meetings, except when he is informed about a criminal offence or the attempt, preparation of a criminal offence.

Sweden

Please see above.

Please see under a.

United Kingdom

(England and Wales)

No

Yes. Welfare of the child or person at risk of immediate harm must be paramount


Quelle est la base légale pour la garantie de confidentialité?

(Questionnaire Med_Fam, Q.8c)

Quelles sont les sanctions prévues en cas de violation de la confidentialité?

(Questionnaire Med_Fam, Q.8d)

Accords?

dispositions légales?

Austria

Bosnia Heregovina

Czech Republic

Germany

Agreement between the parties and the mediator

No

1. To break down the mediation.

2. For example revocation of a lawyers call to the bar.

4. Regarding the clients only by contractual penalty

Hungary

Lithuania

Agreements may not formulate efficient safeguards due to the specifics of Lithuanian legal doctrine, which is that at least basic principles on confidentiality should be provided by laws.

Rules of court annexed mediation, approved by the Court Council of Lithuania, entrench safeguards on the confidentiality as they are stipulated in the UNCITRAL model law. It may be anticipated that these rules would be applied by analogy of law (analogia legis) in case of private mediation.

No at the moment.

Poland

Yes

Yes

There are no legal sanctions for the breach of confidentiality. Mediator could be rebuke by his colleagues or be excluded from it.

Portugal

Code of Conduct

Yes, in the public Centers only

Specific rules don't exist. General Principles must apply as for any other professional secret.

Romania

Yes

In case of breach of confidentiality, there is the disciplinary liability of the mediator. (art. 38 paragraph a of the Law)

Disciplinary sanctions shall be applied according to the seriousness of the breach, and they shall consist of: a written warning, a fine, the suspension of the mediator function, the canceling of the mediator function. (art. 39 paragraphs a), b), c) and d) of the Law)

Slovenia

Yes

No

No

Sweden

United Kingdom

(England and Wales)

Yes

Depends on type of breach; eg, if disclosed in court without permission from parties, court will decide sanction in specific case.


An analysis of the national correspondents’ replies shows substantial agreement in their understanding of how far the duty of confidentiality applies in the judicial systems under examination.

In most countries the mediator has an almost total duty of confidentiality, which may be statutory (Romania) or contractual (Germany). It applies at all stages of the mediation process and even after its completion (Romania, Poland).

The judicial systems studied often make provision for mediators to be exempted from giving evidence in court regarding facts which they have learnt during mediation in their capacity as mediators. Exceptions are made in cases with implications for children’s health and safety (Sweden) or involving risk of immediate harm to a person (United Kingdom), or if the mediation process has uncovered a criminal offence, an attempted criminal offence or acts in preparation of such an offence (Slovenia). The question of whether a former mediator could appear as a witness in criminal proceedings also revealed appreciable differences between States. Some systems require prior consent from the parties to the mediation (Romania), while others lay down no conditions.

 

The parties themselves have a duty of confidentiality regarding the facts revealed during mediation, but this duty is often contractual: the confidentiality agreement may thus be terminated by common consent of the parties (Slovenia, Romania). The same rules governing the contractual duty of confidentiality extend to parties’ relations with third parties, the courts and the authorities: facts and documents cannot be disclosed except as otherwise agreed by the parties. 

The national correspondents whose systems included court-annexed mediation (Germany, Lithuania, Slovenia, United Kingdom) stated that there was no substantive difference between this type of mediation and other specific types of mediation regarding the extent of the duty of confidentiality.

 

An analysis of the national replies reveals the relativity of the confidentiality principle. Thus for mediators the confidentiality principle is strict (they cannot depart from it without the parties’ express consent) but all the same not absolute. All the national correspondents who replied to the question report the existence of exceptions. These exceptions cover cases in which the mediation process has incidentally revealed evidence of criminal offences, attempted offences, offences in preparation, a threat to a child’s immediate best interests or evidence involving the public interest. From the replies returned by the national correspondents it has been impossible to determine whether the mediator has a duty or has a right to reveal the above facts. As for the parties, they may terminate the prohibition on disclosing information acquired during mediation between themselves, between themselves and third parties/the court, or between themselves and the mediators, simply by mutual consent. The duty of confidentiality may also be terminated for the purposes of enforcing the agreement arising out of mediation (Germany).

Even if in some countries studied there are no statutory provisions relating to confidentiality (Germany, Slovenia), the general tendency is to provide a stable and specific legal basis for this crucial principle by means of a law, a code of practice or, failing that, simple agreement between the parties. On the other hand, there are no particular statutory penalties for breaching the duty of confidentiality. There are appreciable differences as regards determining liability if this duty is breached: for the parties, liability is determined according to existing law on civil liability in contract (Germany); for the mediator, disciplinary sanctions are sometimes laid down (Romania, Germany).

The statutory definition of the duty of confidentiality is not uniform in all countries. Admittedly, there seems to be wide agreement on the relative nature of family mediation: it is everywhere assumed that the mediator is bound by confidentiality but the parties have the option of releasing him from this obligation at any time. However, the conditions under which this release may occur vary from one State to another.

In some States, the mediator may have to breach confidentiality if there are serious and compelling reasons why he must give evidence (for example, knowledge of an offence that is going to be committed, or the children’s best interests): however, these serious and compelling reasons vary from State to State and the actual definition of these reasons itself varies considerably (for example, the children’s best interests). It is important to standardise these grounds, just as it is important to know when they confer on a mediator the duty to give evidence and when they confer the right to give evidence.

The penalties incurred for breach of the duty of confidentiality are not defined or standardised either: they usually occur on an individual basis under ordinary law. In some States, disciplinary sanctions simply do not exist: it would be important for a specific instrument to lay the foundations for harmonisation.

A particular feature of the family mediation process: participation of children

Under the terms of Recommendation Rec (98) 1:

III. States should ensure that there are appropriate mechanisms to enable the process of mediation to be conducted according to the following principles:

[…]

viii. the mediator should have a special concern for the welfare and best interests of the children, should encourage parents to focus on the needs of children and should remind parents of their prime responsibility relating to the welfare of their children and the need for them to inform and consult their children;

[…]

The replies show that, most of the time, specific mechanisms have been provided to ensure that the children’s best interests are respected during mediation.

Apart from Lithuania and the Czech Republic (misinterpretation of the question?) and some inconsistency in the German answers (possibly due to lack of uniformity in training), all the replies mention specific provisions.

The various legislations seem to have achieved their aims to varying extents. Among the various provisions, we may note some approaches that might be worth promoting: private sessions between children and mediators, greater confidentiality, a review of the amount of maintenance agreed between the parents, etc.

Legislations differ markedly on the question of whether a mediator may hear a child.

While some countries said that hearings seldom or never occurred (Poland, Slovenia), most States explained that such a hearing “could exist” under clearly defined conditions, which themselves varied considerably according to State.

These conditions may relate to the scope of the hearing: thus in the Czech Republic a hearing is possible only if it covers matters relating to the children’s education. It is ruled out in divorce cases.

Age is another possible condition (children must be at least 12 years old in Hungary), often coupled with the children’s own wishes (Lithuania), although under some laws children must be heard once they have reached the minimum age (Hungary).

Parents’ consent often plays a dominant role, with parents being able to exercise a right of veto (Lithuania) entirely at variance with the new provisions in Sweden (1 July 2006), which has recently established a genuine “child’s right to be heard” (Sweden is one of the few countries to have ratified the United Nations Convention on the Rights of the Child, which established this right).

We may therefore find it surprising that the same best interests of the child require a Swedish mediator to hear that child whereas divorce precludes such a hearing for a Czech mediator, or that the right of expression of a Hungarian eleven-year-old is less than that of a Lithuanian eight-year-old whose parents have given permission for the hearing (it should also be pointed out that this paradox can be turned on its head, since a Hungarian twelve-year-old is certain to be heard, while a Lithuanian fourteen-year-old may encounter a parental veto).

It is worth noting that while almost all States have provisions for inviting children to express their opinions, this is more a “possibility” than an automatic right. In some countries, hearings of children may even be quite rare.

These hearings are in any case conditioned by the best interests of the children, a concept which sometimes seems quite elastic. In terms of international family mediation, such disparities tend to create a certain vagueness, which the CEPEJ-GT-MED would be well advised to point up.


Countries

Avez-vous des mécanismes spécifiques pour garantir le respect de l'intérêt supérieur de l'enfant? (Questionnaire Med_Fam, Q14a)

Les enfants sont-ils invités à participer aux procédures de médiation? (Questionnaire Med_Fam, Q14b)

Austria

Bosnia Heregovina

Czech Republic

Rights of children, (right to be free, have both parents, education…no violence, etc)

Only if an older child is one part of case: family rule in the house, relationships with one other member

(not in divorce cases)

Germany

1. Yes: The children have one session if the parents agree within the mediation.

2. The mediator has the role to take care of third parties interest, by asking the main parties how there behaviour will be seen by the third party (children p.e.)

3. We teach in our training, how to secure interests of children in mediation. This concerns all phases of mediation by real participation of children in a session or by other techniques to include their interests and needs.

5. In court proceedings yes, in mediation no.

6. Professional training and professional ethic of mediators

2. Yes if useful

6. That possibility exists

Hungary

The whole proceeding is for the best interest of the child.

Unless otherwise prescribed by law, mediators must handle any and all data and information obtained in a mediation process in strict confidentiality. This duty comprises that mediators must keep all information concerning children.

The main purpose of the National Professional Federation of Contact Centre Mediators and the Contact Foundation in Hungary is to secure the best interest of the child. The Federation and the Foundation also take part in the work of contact centers in Europe, which resulted in the chart of contact centers. The best interest of the child is a determinant element of the chart.

If the children are older than 12 years, they have to be heard during the process. The children who have sufficient understanding can be heard just on the basis of the suggestion of the parties or the guardianship office.

The National Professional Federation of Contact Centre Mediators prefer to save the child from the arguments of the parents. The Federation recognised that children can cause themselves because of the quarells between parents. Therefore the Federation uses the following clause: the child can meet with the other parent only if the parents made an arrangement before.

The federation often propose mediation if the patient and the child have a conlflict with each other. This « adolescence » mediation is very efficient in almost every case.

Lithuania

No

If parties / mediators wish so.

Poland

-              mediator asks both parents to describe their child, its needs, etc.,

-              mediator uses these details to remind parents of the child best interests while they’re generating options for the agreement,

-              if it is needed (e.g. there are specific problems with the child) mediator may advise parents to visit a specialist (psychologist, doctor, consultant) with or without the child,

mediator can advise parents to read booklets or books about typical child problems connected with divorce or separation.

No, only a few organisations and mediators work with children in mediation.

Portugal

Yes, the Law rules that all decisions must be taken in the best interest of the children and the homologation of the settlement agreement by the judge shall check if the best interest of the children is achieved.

Romania

According to the legal provisions, the mediator shall see that the result of mediation does not prejudice the interest of the child, the mediator shall encourage the parents to concentrate mainly on the needs of the child, so that the taking into parental care, the actual separation or the divorce shall not infringe upon the upbringing and the development of the child. (art. 65 of the Law)

Slovenia

1. Yes, mediator is always underlining to the clients that they have to thing about the children. And if in any case the aliments are smaller then they should be. Centre for social work  is obliged to do the check of parents income and also the judge will not make the verdict until they have checked that is being well taken care of the children.

2. Yes. Before the court settlement in family mediation can be signed as a court settlement, a judge must examine if the agreement is in the best interest of a child.

1. Usually not. Only if they are old enough and they would like to participate.

2. Children can be a part of mediation proceedings.

Sweden

The Parental Code Chapter 6 sect. 2 a secure the best interests of the child.

Yes, as soon as it will serve its purpose children are invited, but it has until now been up to the parents and the mediators to decide if they will take the child in. From July 1 2006 the law states that in every decision concerning a child the child has a right to be heard, if the child so wishes.

United Kingdom

(England and Wales)

Codes of conduct governing the whole process.

Where appropriate, yes.


Family mediation process: consideration of limitation periods

Countries

La législation de l'Etat prévoit-elle des dispositions empêchant l'expiration du délai de prescription lorsque les parties recourent à la médiation avant une procédure devant un tribunal? Veuillez préciser.

(Questionnaire Med_Fam, Q 11a)

Si non, existe-t-il des projets visant à modifier la législation de l'Etat pour empêcher l'expiration du délai de prescription lorsque les parties recourent à la médiation avant une procédure devant un tribunal? (Questionnaire Med_Fam, Q 11b)

Austria

Bosnia Heregovina

Czech Republic

Germany

Yes (art. 203 BGB).

Hungary

Lithuania

No at the moment.

Yes, with the adoption of the new draft law on mediation

Poland

Portugal

No nothing there is any provisions about Mediation before prior the court of law action; so , in that case the limitation terms run, because the only way of breaking the running of limitation terms is  bringing the action before a Court of Law.

In the new project there plans to regulate the Mediation prior to court action, and of course the limitations terms.

Romania

Yes (art. 47 of the Law)

Slovenia

1. No

2. The Civil Procedure Act, Article 305b, paragraph 5, states that on the basis of the proposal by the parties, who agree that they try alternative dispute resolution, the court may interrupt the civil procedure for not longer than three months.

1. Not in our knowledge.

2. I don’t know.

Sweden

United Kingdom

(England and Wales)

No limitation periods in family proceedings; delay will always be against the child's best interests.

N/a

The questionnaire replies show considerable differences between States in this field.

Firstly, there is a category of States which provide for suspension of the limitation period during mediation (Germany, Romania), sometimes limiting this suspension to three months with the parties’ consent (Slovenia). Suspension may then take effect on the date the mediation agreement is signed and end on the date when the mediation procedure is complete.

 

Secondly, there is a category of States which do not have such provisions at present but which plan to adopt them before long (Lithuania, Portugal).

Lastly, there is a third category of States which refuse to apply such provisions because they consider any suspension to be against the child’s best interests (United Kingdom).

There is no absolute consensus on either the merits of or conditions for suspending the limitation period. However, the trend suggests that a majority of States will soon have such provisions.


The status of mediated agreements (Questionnaire Med_Fam, Q.12a, 12b, 12c)

Under the terms of Recommendation Rec (98) 1:

IV. States should facilitate the approval of mediated agreements by a judicial authority or other competent authority where parties request it, and provide mechanisms for enforcement of such approved agreements, according to national law.

There are two possible approaches to the status of mediated agreements: the first presupposes that the parties’ freedom of contract will always take precedence, allowing them the option of withdrawing from the agreement as they see fit; the second presupposes that the agreement is enforceable, thus giving a court the authority to make the agreement binding on either of the parties.

Assessment of the replies show that both approaches exist within the Council of Europe.


Accord sur le fait de recourir à la médiation dans un litige spécifique (Questionnaire Med_Fam, Q12a)

Accord résultant de la procédure de médiation

Countries

Statut juridique de l’accord

Exécution de l’accord: pouvoirs du tribunal

Statut juridique de l’accord

(Questionnaire Med_Fam, Q12b)

Exécution de l’accord: procédures existantes

(Questionnaire Med_Fam, Q12c)

Austria

Bosnia Heregovina

Czech Republic

Germany

1. Depends on mediation.

3. To go to mediation and to start and to continue mediation always is voluntarily.

6. As mediation is voluntary, the parties are free to give it up

3. In principle mediation agreements are effective with freedom of form. Some clauses in civil right always must be certified by a notary public: marriage contracts, contracts of inheritance and in regard of equalization of accrued gains, law of property and execution.

5. Binding on both parties.

6. The agreement is nothing more or less than a contract between autonomous parties

4. In principle mediation agreements are effective. To be enforceable the agreement must be certified by a notary public.

6. Enforceability can be achieved by notarial certification, by certification in court or by a court decision based on the agreement

Hungary

Lithuania

At the moment these agreements have are not legally enforceable. But the situation may change with the adoption of the new draft law on mediation.

According to the provisions of Civil Code and to the judicial practice written settlement agreements have power of law to the parties. If the agreement is approved by court, it has res judicata power.

Oral settlement agreements formally (according to the provisions of the Civil Code) are null.

It is possible to apply to court for approval in summary proceeding of the settlement agreement which was concluded out-of-court. The application signed by both parties is needed. All settlement agreements concluded in court proceedings must be approved by court, otherwise they are not valid. When the settlement agreement is approved by court, it becomes res judicata.

If the written settlement agreement is not approved by court party whishing its enforcement may launch the claim for the enforcement of the agreement.

Poland

There were cases in Poland where parties agreed to use mediation and the decision was rejected by the judge.

Agreement is binding for the parties and in matters referred from courts is included in court order and has the power of state verdict. Mediation agreement can be rejected by the judge only if it violates law, is incoherent or is contrary to the principles of social conduct.

None

Portugal

A mediation agreement reached under the Family Law after the homologation by the judge has the same force as a judicial decision

After the homologation by the judge: same enforcement  as a judicial decision

A mediation agreement reached under the Family Law,  after the homologation by the judge has the same force as a judicial decision and same enforcement  as well.

Yes. They have to bring an action before a court of Law, and ask for judicial decion.

Romania

Mediation sessions are forbidden before the signing of the mediation agreement. The agreement shall obligatorily be reached in a written form, between the mediator on the one hand, and the disputing parties on the other hand, and it shall include several clauses, under the total annulment sanction. – see art. 44.48 of the Law

The mediation agreement is an executory title concerning the obligation of the parties to pay the due fee owed to the mediator. (art. 48 of the Law)

The settlement agreement between the parties includes all the clauses the parties agreed on, and has the value of a written document under private signature. (art. 58 al. 1 of the Law)

The agreement between the parties can be submitted to:

- the examination of the notary public in view of authentication (art. 59 al. 1 of the Law)

or, depending on the case,

- the approval of the court (in the case of a pending dispute which has been suspended at the request of the parties in view of carrying out the mediation procedure), which shall pass an order acknowledging the agreement between the parties under the provisions of the Code of civil procedure. (art. 59 al.1; art. 61 and art. 63 of the Law)

Slovenia

agreement as any other civil contract between parties

Participation in mediation is completely voluntary. Party can retract its consent for mediation at any time.

1. After clients have achieved the agreement they have to put it in a proper form (by notariat or in the court) to assure enforcement.

2. Agreement has no legal status until it is not signed in front of a judge in a form of legal settlement or as out of court settlement.

Yes, parties can sign a mediation agreement as a court or out of court settlement.

Sweden

United Kingdom

(England and Wales)

None

Family mediation is a voluntary process

None

Yes - a Court order.


Accord sur le fait de recourir à la médiation dans un litige spécifique

Accord résultant de la procédure de médiation

Pays privilégiant la volonté autonome des parties

Pays privilégiant la force exécutoire de l’accord ou la volonté du juge

Pays privilégiant la volonté autonome des parties

Pays privilégiant la force exécutoire de l’accord ou la volonté du juge

Germany

Lithuania (at the present)

Slovenia

United Kingdom

Lithuania (in the nearest future)

Poland

Portugal

Romania

Germany

Lithuania

Poland

Portugal

Romania

Slovenia

United Kingdom

Regarding the status of the agreement to go to mediation, the various States are divided. The enforceability of the agreement reached between the parties clashes with a possible interpretation of another principle upheld by the recommendation whereby “mediation should not, in principle, be compulsory”. Should we take this to mean that the parties must always remain free to withdraw from an agreement by which they undertook to abide? This wording would undoubtedly be worth clarifying.

On the other hand, the States all grant enforceability to agreements arising out of the mediation process if the latter has been recognised by a competent authority: a notary (Germany, Romania) or court (Germany, Lithuania, Poland, Portugal, Romania, Slovenia, United Kingdom).

The CEPEJ-GT-MED might find it worth examining more closely, with national correspondents, the procedures for enforcing agreements, especially in terms of time-limits. 

Relationship between mediation and standard legal proceedings (Questionnaire Med_Fam, Q.10b)

V.a. States should recognise the autonomy of mediation and the possibility that mediation may take place before, during or after legal proceedings.

b. States should set up mechanisms which would:

i. enable legal proceedings to be interrupted for mediation to take place;

ii. ensure that in such a case the judicial or other competent authority retains the power to make urgent decisions in order to protect the parties or their children, or their property;

iii. inform the judicial or other competent authority whether or not the parties are continuing with mediation and whether the parties have reached an agreement.

In Germany, Lithuania, Poland, Romania, Sweden and the United Kingdom a judge may offer the parties mediation: he is at liberty to recommend it if he thinks that it may be successful.

In Portugal this does not fall within the judge’s competence.

The situation in Slovenia is unclear (conflicting answers).

This tendency of allowing a judge to advise parties to use mediation must not obscure the main point. The fact that a judge has the scope to act in this way does not mean that he actually will. Besides, the preceding arguments show that all too often judges do not recommend mediation, a procedure with which they are unfamiliar or which they disregard.

Obligation on users to meet with a mediator (Questionnaire Med_Fam, Q.10a)

The Recommendation provides that:

            II.a. Mediation should not, in principle, be compulsory.

VI.b. States are free to establish methods in individual cases to provide relevant information on mediation as an alternative process to resolve family disputes (for example, by making it compulsory for parties to meet with a mediator), and by this enable the parties to consider whether it is possible and appropriate to mediate the matters in dispute.

c. States should also endeavour to take the necessary measures to allow access to family mediation, including international mediation, in order to contribute to the development of this way of resolving family disputes in a consensual manner.

Existe-t-il une disposition prévoyant l'obligation d'envisager une médiation avant d'intenter une action en justice ou/et une disposition concernant la médiation obligatoire? Veuillez préciser.

(Questionnaire Med_Fam, Q 10a)

Yes

No

Austria

Bosnia Heregovina

Czech Republic

Germany

1. – 6. No

Hungary

Lithuania

No

Poland

No

Portugal

No

Romania

Slovenia

1-2. No

Sweden

No

United Kingdom

(England and Wales)

Yes. Lorsque le procès est financé par des fonds publics, il est obligatoire d’envisager une médiation.

No. Il n’existe pas de disposition rendant la médiation obligatoire.

In accordance with the provisions of Recommendation Rec (98) 1, family mediation is never made mandatory by law. It everywhere remains voluntary in character, at least for the time being.

However, it is certainly not impossible that some States may in future make mediation mandatory in certain circumstances: thus Poland is planning to require an attempt at mediation in divorce cases involving couples with non-adult children. It is refraining for the time being, perhaps because of the small number of recognised mediators and the lack of confidence in mediation shown by the Polish public and judges.


International matters: family mediation at the embryonic stage

In the actual words of Recommendation Rec (98) 1:

VIII.a. States should consider setting up mechanisms for the use of mediation in cases with an international element when appropriate, especially in all matters relating to children, and particularly those concerning custody and access when the parents are living or expect to live in different states.

b. International mediation should be considered as an appropriate process in order to enable parents to organise or reorganise custody and access, or to resolve disputes arising following decisions having been made in relation to those matters. However, in the event of an improper removal or retention of the child, international mediation should not be used if it would delay the prompt return of the child.

c. All the principles outlined above are applicable to international mediation.

d. States should, as far as possible, promote co-operation between existing services dealing with family mediation with a view to facilitating the use of international mediation.

e. Taking into account the particular nature of international mediation, international mediators should be required to undergo specific training.

Countries

Des mécanismes permettent-ils le recours à la médiation dans des affaires comportant un élément international?

Lesquels?

(Questionnaire Med_Fam, Q 13)

Austria

Bosnia Heregovina

Czech Republic

Germany

Yes

1. Some pilot projects from the Ministery of Justice in international parentships inbetween France an Germany, Germany and US, Germany and UK, etc., please look at www.bmj.bund.de.

3. BAFM participates in pilot projects.

Hungary

No special mechanisms.

Lithuania

No special mechanisms.

Poland

No special mechanisms.

Portugal

No special mechanisms.

Romania

Slovenia

No special mechanisms.

Sweden

United Kingdom

(England and Wales)

Yes

Independent charity Reunite International Child abduction Centre has run a pilot project.

Correspondents were asked to indicate whether there were any procedures in their countries to facilitate family mediation when a case involving custody, access, parent’s place of residence, etc., had an international element.

This question was particularly important since the distrust that springs up between members of a family on the point of break-up is often heightened in international cases, and the effectiveness of mediation is therefore correspondingly reduced.

The findings are very disappointing.

Of the ten countries having returned the questionnaire, five had no special mechanisms, despite the mediation guidelines. Only two of them (Germany, United Kingdom) provided for specific measures, and even these were only at the pilot stage.

The States do not seem to have made international family mediation a priority. In relation to the measures advocated in Recommendation Rec (98) 1, all States show a considerable lag. Future recommendations will have to decide whether to abandon or to strengthen the requirements in this field, given that harmonious development of these mechanisms would make it possible to respond to the problems that will inevitably arise in years to come with the rapid growth in mediation and free movement of people.


1.2.      Drafting specific measures

Our analysis of the questionnaire enables us now to put forward certain specific measures.

To this end, we shall follow the framework of aims laid down for the CEPEJ-GT-MED in the document on methodology for organisation of the working group.[9]

        Publicising the legal instruments adopted by the Council of Europe

Aims:                To propose approaches (in the Council of Europe and within States) for improving knowledge and effective application of non-binding instruments adopted by the Council of Europe.

First approach: Gaining the confidence of researchers, parties’ representatives and judges by involving them as closely as possible in mediation in order to ascertain their expectations.

Within States it is the legal professionals who are conversant with Recommendation Rec 98 (1). This recommendation has found its place in legal literature; writers are gradually turning their attention from the merits of mediation to the reasons for its (relative) effectiveness.

Research conducted by national and international research teams on pre-established topics with financial support from the Council of Europe and under its authority would undoubtedly help to change attitudes.

Parties’ representatives exercise considerable influence on the parties’ choices. It is therefore important to make them aware of mediation as well and consequently to involve them as much as possible in its development.

Judges’ confidence in mediation is vital, and member States are fully aware of the judges’ role in promoting mediation. Most member States are introducing or have already introduced measures to raise their awareness, but compulsory training programmes are not always the preferred option. Some questionnaire replies mention an obvious lack of support for mediation on the part of some judges.

At a time of increasing mutual recognition of decisions by the different European judiciaries, it is undoubtedly up to the Council of Europe to give States the necessary impetus and guidelines to ensure that the nature of mediation is recognised and valued by judges. Mediation should be regarded not as a dubious substitute for the courts but rather as a useful addition to them and judges must be the first to be persuaded of this. To this end, it would doubtless be advisable to involve them as closely as possible in mediation and make training programmes and meetings between judges and mediators mandatory.

Second approach: Gaining the public’s confidence by widely publicising the advantages of mediation in the light of States’ needs

The public is still far from granting family mediation the confidence and attention that it deserves. The introduction and promotion (in schools and family welfare centres) of a wide range of mediation projects within various institutions would raise public awareness.

Within States, judges must also be required to inform users of the existence of mediation programmes.

Awareness-raising hinges on financial resources, since mediation must be widely promoted if attitudes are to change. States should launch short (less expensive) but repeated local and national publicity campaigns. These should highlight the strengths of family mediation in the light of States’ specific needs, which entails first ascertaining the expectations of the public itself.

The main strengths might be considered in the following terms:

 - Mediators’ training and expertise

 - Cheaper procedure

 - Shorter time frames

 - Positive effect on the number of consensual settlements

 - Positive effect on divorce rates and maintenance of personal relationships between parents and children

 - User satisfaction

 - Etc.

        Revising existing instruments

Aims:                In the light of developments in the mediation systems in individual States, to consider revising the recommendation and to make proposals to this end.

First proposal : Financial imbalances between parties

The effectiveness of family mediation does not really hinge on the type of dispute. It depends more on the contextual elements which may arise in any dispute. Some of these elements can be addressed by the recommendation, including those involving a financial imbalance between the parties.

Users are influenced by the cost of mediation, which apparently does not have the same clientele everywhere, with sometimes the prosperous classes and sometimes the working classes enjoying an advantage. For reasons of equality before the law and access to law, it is unacceptable for some categories of the population to be excluded from a service on financial grounds.

It is particularly important that States do not create inequality by funding the traditional judicial system generously but not providing any financial assistance for users resorting to mediation. Without adequate funding, mediation will have trouble proving its effectiveness, will struggle to reach the general public and will remain a privilege of the better-off.

States in which the public is not aware of mediation are less inclined than others to legislate for a system of public funding. The paradox is that public awareness requires promotion, and it is often the State alone which is in a position to undertake this.

As far as family mediation is concerned, the principle of a legal aid system seems to be widely accepted in States (with one exception). The consensus seems to end there, however: users are generally asked for a contribution, from which they may sometimes be exempted after complicated procedures, although not all States demand a contribution.

Improving the mediation service may entail substantial financial investment. This investment will be all the more easy to obtain from ministries if mediation services agree to be observed and accountable to the State and through the latter to users, in the same way as arbitration, which in some countries is supervised by the supreme courts. User confidence would doubtless also increase as a result.

Second proposal : Concept of children’s best interests

The concept of children’s best interests seems quite elastic. In terms of international family mediation, these disparities tend to create a certain vagueness, which the recommendation could perhaps help to dispel.

Third proposal : Closer supervision of the profession based on a code of practice

The State should be urged to exercise more supervision over the profession. At a time when, in Europe, the judicial system as a whole is having to meet ever greater demands on the part of the public, mediation should follow suit and include constant quality performance targets among its priorities, enforced by strict external supervision.

Improving the mediation service may entail substantial financial investment. This investment will be all the more easy to obtain from ministries if mediation services agree to be observed and accountable to the State and through the latter to users, in the same way as arbitration, which in some countries is supervised by the supreme courts. User confidence would doubtless also increase as a result.

The role of the State should, however, be confined to a minimum level of supervision to order to ensure the sustainability of mediation’s principal advantages, namely speed and the establishment of a balance accepted by the parties.

Fourth proposal : Standardisation of family mediator training in Europe (on the basis of specific guidelines) and supervision of new mediators

Mediator training is not always standardised within a State. However, it is up to States, as territorial units, to enforce a certain uniformity in the training of their mediators.

The future multiplicity of population movements (free movement of people, tourism) will doubtless give rise to more family mediation with an international element: in order to ensure proper administration of justice, the training of mediators from different States should be able to guarantee comparable training quality and standards.

Any future recommendation by the Council of Europe on family mediator training should aim to standardise this training.

It should also promote supervision of new mediators by experienced mediators.

Fifth proposal : Provisions concerning the status of mediated agreements

Regarding the status of the agreement to go to mediation, the various States are divided. The enforceability of the agreement reached between the parties clashes with a possible interpretation of another principle upheld by the recommendation whereby “mediation should not, in principle, be compulsory”. Should we take this to mean that the parties must always remain free to withdraw from an agreement by which they undertook to abide? This wording would undoubtedly be worth clarifying.

Sixth proposal : Suspension of limitation periods

While there is no absolute consensus on either the merits of or conditions for suspending the limitation period, the trend nevertheless suggests that a majority of States will soon have provisions allowing for such suspension during all or part of the mediation period.

Other considerations (the child’s best interests) sometimes still stand in the way of this suspension.

The Council of Europe’s position might be set down in a future recommendation on this much debated point.

Seventh proposal : International family mediation

The States do not seem to have made international family mediation a priority. In relation to the measures advocated in Recommendation Rec (98) 1, all States show a considerable lag. Future recommendations whill have to decide whether to abandon or to strengthen the requirements in this field, given that harmonious development of these mechanisms would make it possible to respond to the problems that will inevitably arise in years to come with the rapid growth in mediation and free movement of people.

Eighth proposal : Requirement for judges to inform users of the existence of family mediation programmes

In order to ensure that the general public is aware of family mediation programmes, the recommendation might propose making it mandatory for a judge to provide users with information on this point.

Ninth proposal : Standardising the confidentiality principle and the penalties for breaching it

The statutory definition of the duty of confidentiality is not uniform in all countries. Admittedly, there seems to be wide agreement on the relative nature of family mediation: it is everywhere assumed that the mediator is bound by confidentiality but the parties have the option of releasing him from this obligation at any time. However, the conditions under which this release may occur vary from one State to another.

In some States, the mediator may have to breach confidentiality if there are serious and compelling reasons why he must give evidence (for example, knowledge of an offence that is going to be committed, or the children’s best interests): however, these serious and compelling reasons vary from State to State and the actual definition of these reasons itself varies considerably (for example, the children’s best interests). It is important to standardise these grounds, just as it is important to know when they confer on a mediator the duty to give evidence and when they confer the right to give evidence.

The penalties incurred for breach of the duty of confidentiality are not defined or standardised either: they usually occur on an individual basis under ordinary law. In some States, disciplinary sanctions simply do not exist: it would be important for a specific instrument to lay the foundations for harmonisation.

1.2.3.    Developing specific tools to improve implementation of the principles

Aims:                To propose, taking into account existing national and international instruments in the field and respecting the legal traditions peculiar to each State, further study of some specific questions concerning mediation.

To propose approaches for practical follow-up to the recommendation: best practice guides, guidelines, codes of practice, etc.

First question for further study: The concept of a public budget for mediation

The CEPEJ-GT-EVAL pilot exercise included information relating to the concept of a “public budget for mediation”. It was not thought desirable to continue such information for the 2006 version owing to the variety of sources for funding mediation in the various countries (public institutions, Bar, etc.).

The implementation of the principles set out in the recommendations could, however, be assessed more accurately if the CEPEJ-GT-MED knew the total amount spent directly on mediation by States’ public institutions.

The CEPEJ-GT-MED could provide a precise definition of this concept and include a question about it in the questionnaire (existence of a public budget, conditions, etc.).

Any State unable to answer this question would be asked to give reasons.

Second question for further study: Cost of mediation to users

Considerable differences exist within a single State concerning the cost of mediation to users.

A comparison between States necessitates accurate data in comparable units, which the CEPEJ-GT-MED does not currently possess. For future exercises it would be worth clarifying the questionnaire in this respect.

Third question for further study: Appropriateness of States’ approaches to selection criteria for mediators

The title of mediator is sometimes protected and reserved for professionals with a specific background and sometimes open to professionals with widely varying backgrounds. Both schools have their advantages and disadvantages, and the replies favour one or the other by turns. Perhaps it might be useful to look more closely at this question relating to the actual character of the mediator and the barriers encountered by persons seeking to become mediators.

Fourth question for further study: Can the issues of children’s participation and children’s best interests lead to standardised responses regarding conditions for children’s hearings?

It is worth noting that while almost all States have provisions for inviting children to express their opinions, this is more a “possibility” than an automatic right. In some countries, hearings of children may even be quite rare.

These hearings are in any case conditioned by the best interests of the children, a concept which seems quite elastic.

In terms of international family mediation, such disparities tend to create a certain vagueness, which the CEPEJ-GT-MED would be well advised to point up.

Fifth question for further study: Time-limits for enforcement of mediated agreements when the latter are binding

The CEPEJ-GT-MED might find it worth examining more closely, with national correspondents, the procedures for enforcing agreements, especially in terms of time-limits. 


2. Recommendation Rec(2002)10 on mediation in civil matters

        National impact

       National awareness and use of the recommendation

Recommendation Rec (2002)10 on mediation in civil matters says:

'18.  States should provide the public and the persons with civil disputes

  with general information on mediation.

19. States should collect and distribute detailed information on mediation in civil matters including, inter alia, the costs and efficiency of mediation.

20. Steps should be taken to set up, in accordance with national law and practice, a network of regional and/or local centres where individuals can obtain impartial advice and information on mediation, including by telephone, correspondence or e-mail.'

La Recommandation Rec(2002)10 sur la médiation en matière civile est-elle connue dans votre pays ?

(Questionnaire Med_Civ, Q.1a)

Oui

Non

Bosnia Herzegovina

Finland

Hungary

Lithuania (scholars and legislator)

Portugal

Romania

United Kingdom

Germany

Note: contradictory responses meant that Slovenia could not be included in the table.[10]

From this table it seems that there is indeed 'awareness' of the recommendation; but some comments by correspondents would indicate that where it is known, it is known only to professionals, or only to a specific category of professionals, because sometimes mediators themselves are ill-informed about it.

Some countries, however, such as Bosnia and Herzegovina, try to publicise it as broadly as possible: 'The Recommendation is known in judicial and legal circles as well as within the Association of Mediators in BiH. Some specific recommendations, principles and explanations in the document are incorporated into local legislature and as such are promoted publicly as well. '

Mediation in civil matters seems, from the responses, to be the kind which prompts the greatest amount of scholarly research: research is ongoing or planned in a number of countries (Germany, Hungary, Lithuania, Slovenia, United Kingdom), and the number of projects has risen significantly in recent years (especially in Lithuania where the study of mediation is even part of the university syllabus) (Questionnaire Med_Civ, Q.3f).

Nationally, universities and those directly involved in mediation are usually familiar with Recommendation Rec 2002 (10) on mediation in civil matters.

Research is being done in a number of countries (often by several teams in each country). This research is on the increase. It might be useful for the CEPEJ-GT-MED, the Council of Europe and mediation generally if these teams (whose addresses are often given in the responses) were put in touch with one another  so that academic study of the question could be Europe-wide.

Impact de la Recommandation Rec(2002)10 sur la médiation

en matière civile

(Questionnaire Med_Civ, Q.1b)

Pays dans lesquels la Recommandation Rec(2002)10 sur la médiation

en matière civile est connue

(Questionnaire Med_Civ, Q.1a)

Impact faible

(informatif, etc.)

Impact fort

(réformes normatives, développement de la pratique judiciaire, débat doctrinal, etc.)

Bosnia Herzegovina

Voir ci-dessous*

Finland

It has, to some extent, contributed to the development of mediation in Finland.

Hungary

During the codification of the Act LV. of 2002 on Mediation, the legislators of the Ministry paid attention to the Recommendation. The Act contains several regulations, which are in accordance with the Recommendation. The Recommendation has an important role in the development of mediation in Hungary.

Lithuania

It influences formation of the legal doctrine as well as preparation of the draft laws and other legal acts.

Portugal

Voir ci-dessous**

Romania

Its main impact stays at the information level and, generally, with those working in the field of mediation or those who have contact with this field. Equally, the organization of the profession of mediator was taken into account when drafting the Law on mediation.

United Kingdom

The Guiding Principles outlined in the Recommendation are considered when policy initiatives with regard to the promotion of mediation are discussed and formulated by HMCS.

* Bosnia and Herzegovina: Among other documents, the recommendation was taken into consideration when drafting the Law on Mediation Procedure, as well as the Implementing Bylaws. The Recommendation can be used as an argument and guidelines in all future developments. Mediation in BiH is just closing its pilot phase and entering fully into force and therefore it is early to mention precise impacts.

** Portugal: As the Portuguese law predates the recommendation the impact is not yet known.

In a number of countries the recommendation has had a direct impact on legislation (Hungary, Lithuania, United Kingdom); in others it has 'contributed to the development of mediation' (no further details given).

Bosnia and Herzegovina says it has used the recommendation but cannot assess its impact because the reforms carried out are so recent: however, the mere fact that account was taken of the recommendation in drafting the law is already in itself evidence of a powerful impact.

This shows that the principles embodied in the recommendation are helpful to countries which do not yet have a detailed and extensive system of civil mediation (Bosnia and Herzegovina) and to countries seeking to reform their systems.

Civil mediation services of which the general public is unaware and which require a well-defined communication strategy (Questionnaire Med_Civ, Q.3a and b)

The general public in Europe cannot at present be said to have real awareness of or confidence in penal mediation services.

The responses frequently lament the lack of public awareness of mediation: the public has heard something about mediation, true, but very few people really know what it is about (one in three Germans, according to one correspondent). There are various explanations for this lack of awareness: mediation is a recent phenomenon (Hungary, Romania), which is not being promoted for lack of funds (Slovenia). The consequences are the same across the board, however: lack of awareness means a lack of confidence and users have trouble seeing mediation as a credible alternative (Germany, Romania, Slovenia).

The United Kingdom notes optimistically that those who use mediation often obtain satisfaction, which will ultimately make mediation services more popular.

The status of mediation in civil matters may improve over time, but a well-defined communication strategy will be necessary. The Council of Europe should undoubtedly consider this and think about the specific tools to be put in place to this end: one option might be to revise the recommendation, making it more precise on this point and introducing, for example, a proper 'specification' for information.

Countries should run national and local publicity campaigns lasting for a finite period (less costly) but repeated at regular intervals. These should highlight the strengths of penal mediation with reference to countries' own needs and strengths.

The chief strengths might be as follows:

- lower cost

- mediation is less formal than civil proceedings

- shorter time scales

- better preservation of dialogue or relations between the parties

- training and skills of mediators

- user satisfaction

- etc.


Countries

En cas de litige, quelles sont les informations fournies aux usagers concernant le principe de médiation et les procédures de médiation existantes ? Ces informations sont-elles suffisantes ?

(Questionnaire Med_Civ, Q.3d)

Austria

Bosnia Herzegovina

For now, the users can request mediation in a limited number and types of cases only within pilot projects in Sarajevo and Banja Luka in the disputes already submitted to the municipal courts in these two towns. In Autumn 2006 the Association plans to launch mediation service throughout the country in full capacity, which means mediation will be accessible to the parties also before the court procedure is started.

In the pilot procedure, apart from the afore mentioned awareness raising activities, the parties are suggested mediation by the court providing sometimes verbal, but mostly printed information about mediation process, its principles, benefits and logistical information. Parties can ask for additional information in the Mediation Centres.

Czech Republic

Finland

E.g. lawyers inform their clients about the possibility, when appropriate.

Germany

1. There isn’t sufficient information.

2. There is no covering the needs information. Court annexed mediation projects are informing all parties at the beginning of legal proceedings.

Hungary

Lithuania

Not sufficient.

Poland

Portugal

Romania

The mediator has the right to inform the public as to the exercise of his/her tasks, observing the confidentiality principle. (art. 25 of the Law).

The mediator is obliged to offer all explanation required by the parties regarding the mediation activity so that the parties may understand the purpose, limits and effects of mediation, especially on the relationships that are subject to mediation. (art. 29 al. 1 of the Law)

Slovenia

1. In the booklet there are informations about mediation principles, about procedure and all other thigs the parties has to know. I thik this is sufficent. If they don't understand something they call me on the phone.

2. Insurance companies give their customers main information about possibilities of solution of their dispute with insurance companies (for example with mediation or court). At our mediation centre all customers get all information about principles and mediation procedure. They also get act about mediation. I think that this information are sufficient.

3. /

4. /

Sweden

United Kingdom

(England and Wales)

Informative leaflets and posters available in all county courts about the Mediation process and details of the National Mediation Helpline (NMH)

The replies from national correspondents show that in all the systems studied, potential users are told about the mediation option and its procedures, principles, advantages and organisational aspects.

This information is communicated to the parties either by the judge in charge of the case or by the mediator himself. The mediator often has a statutory obligation to inform users (Romania). General information about mediation is often available (in the form of guides, posters and publicity leaflets) at courts and mediation centres.

 

Given the paucity of responses it is hard to make an overall evaluation of the quality of the information supplied. The German and Lithuanian correspondents reported that users involved in litigation were not given adequate information.

The legal systems studied seem to attach great importance to informing potential users of the mediation option and its principles, procedure and legal consequences.

In some countries, however, this information is deemed inadequate.

A new recommendation dealing with civil mediation could stipulate that the user must be given full and timely information to enable him to reach a reasoned decision on whether or not to use mediation, in full awareness of the legal consequences of doing so.

Recommendation Rec (2002)10 on mediation in civil matters says:

'21. States should provide information on mediation in civil matters to professionals involved in the functioning of justice.'

Countries

Questionnaire Med_Civ, Q.9a

Existe-t-il des mesures spécifiques pour sensibiliser les juges à la médiation ?

La médiation fait-elle partie du programme de formation des juges ?

Austria

Bosnia Herzegovina

Mediation is sometimes a topic of other seminars dedicated to Civil Procedure as well. The Association of Mediators keeps close contacts with courts and judges and informs them on latest developments in mediation in BiH through presentations, trainings and newsletters.

Mediation is included in the official programme of the Judicial and Prosecutorial Training Centre in both Republika Srpska and Federation of Bosnia and Herzegovina.

Czech Republic

Finland

Germany

1.             There are numerous projects in court annexd mediation in Germany (Niedersachsen, LG Paderborn, VG Minden etc.)

2. Mediation is a legal “key-qualification” in the education of jurists at university (§ 5a Abs.3 DRiG). Further education isn’t intended.

Hungary

The law allows, that judges can recommend parties to turn to a mediator.

According to the plans of the National Judicial Council, mediation will be included in the training programme of judges.

Lithuania

In 2005 mediation training of Vilnius city 2 district court judges was carried out.

Subjects of mediation and judicial conciliation were included in the training programme of judges in 2006.

Poland

Portugal

Yes, there is for the Judges of Peace.

For the other Judges there are Conferences and Seminars during the training.

Romania

The awareness of judges concerning the provisions of the Law on mediation and the mediation guidelines will be raised within the framework of the Phare assistance project implemented by the Ministry of Justice.

Slovenia

1. I think that every judge knows what mediation is.

3. We try to include judges in the development of the mediation. We also conduct joined meetings of the mediators and judges.

1. there no special training, except for judges who are becoming mediators.

3. The training for judges about the referral to mediation has also been provided.

4. Judges have 40 hour trainings

Sweden

United Kingdom

(England and Wales)

The Judicial Studies Board provides a civil law training programme for judges which includes an element of ADR and mediation training.

The table shows that in many countries measures are taken to make judges aware that there are alternatives to litigation in the resolution of disputes. These measures include the holding of seminars, training and presentations (Germany, Bosnia and Herzegovina, Lithuania, Slovenia). Official training programmes for judges very often include mediation (Germany, Bosnia-Herzegovina, Lithuania, Portugal, Slovenia, United Kingdom).

As required by § 21 of Recommendation Rec (2002)10, measures to raise awareness of mediation have been adopted for judicial personnel.

Courses on mediation form part of official training programmes for judges.


       National application of the recommendation's principles

To give an accurate picture of how the recommendation is actually being implemented nationally, we shall follow its guiding principles in the order in which they are set out.

I. Definition of mediation

Recommendation Rec (2002)10 on mediation in civil matters says:

'1. For the purposes of this Recommendation, “mediation” refers to a dispute resolution process whereby parties negotiate over the issues in dispute in order to reach an agreement with the assistance of one or more mediators.'

II. Scope

Recommendation Rec (2002)10 on mediation in civil matters says:

'2. This Recommendation applies to civil matters. For the purpose of this Recommendation, the term “civil matters” refers to matters involving civil rights and obligations including matters of a commercial, consumer and labour law nature, but excluding administrative or penal matters. This Recommendation is without prejudice to the provisions of Recommendation No. R(98)1 on family  mediation.'

The national correspondents are unanimous that all matters of a civil and commercial law nature lend themselves to mediation. Any extraneous elements in the dispute do not present an insurmountable obstacle (Bosnia and Herzegovina).

Disputes most frequently resolved by mediation include actions for debt repayment (Slovenia, United Kingdom), damages (Hungary) and all other actions involving financial claims. The success of mediation depends not so much on the matter at issue as on the parties' willingness to co-operate and maintain contact after mediation (Germany, Slovenia, Hungary).

But there are exceptions: some types of dispute are less amenable to mediation for a variety of reasons.

Actions not resolvable by mediation include all disputes in which the parties are not free to exercise their rights, actions involving the public interest, disputes entailing collective procedures, and other disputes which are by nature difficult to resolve through compromise (Bosnia and Herzegovina, Germany, Slovenia, United Kingdom).

In specific cases where the parties' interests are too polarised, where the parties are not contemplating conciliation and do not wish to maintain contact after mediation, it is better to go through the courts.

By and large all civil and commercial disputes are amenable to mediation, apart from those cases in which the nature of the dispute precludes compromise. Disputes most commonly resolved by mediation include those involving financial claims. In most cases the success of mediation depends not so much on the matter at issue as on the parties' willingness to co-operate and maintain contact after mediation.


Countries

Quels types de litiges/domaines  peuvent être efficacement résolus par la médiation ?

(Questionnaire Med_Civ, Q.4a)

Quels types de litiges/domaines sont moins bien résolus par la médiation ?

(Questionnaire Med_Civ, Q.4b)

Austria

Bosnia Herzegovina

Generally speaking all civil cases are appropriate for mediation including the ones with the international elements. Law on Civil Procedures as well as the Law on Mediation Procedures apply to all civil, including assets division from family cases, commercial and labour cases.

There are, however, some cases in which private parties are limited in disposition (banking, public interest etc) so mediation is not possible in those cases.

Bankruptcy cases are not the most appropriate for mediation in BiH, given the fact that the country is post-war one and there is an evident luck of trust amongst the people, so the bankruptcy cases are better to be dealt with in court.

Ownership cases in which state or public agencies owned real estate, since the representatives usually have to have authority to negotiate ownership transfer and pass complex administrative procedures.

Up to date experience suggests that the cases with the state, entity or similar legal subjects like the parties are not appropriate for mediation at this point, given the level of daily politics involvement in many decisions.

There is also a concern that given the fact that the mediated agreement has a power of an enforceable decision by the law, real / immobile property ownership transfer and similar cases at this point are not appropriate since it would not be in accordance with the land registry to have mediation agreement as the title for registration. On top of this most of the mediators have no the expertise needed for those cases.

Although, labour cases are very appropriate for mediation, there is however a big obstacle in implementation of those settlements with state owned companies, due to the fact that most of them are in a very bad financial situation if not bankrupt.

Czech Republic

Finland

All civil matters and contested petitionary matters before the general courts may be mediated as provided in the Act (Sec. 1).

Germany

1. All sorts of disputes with an aspect of relationship, No imbalance of power, which isn’t possible to compensate. The parties must be able to negotiate openly to result.

2. All sorts of disputes with an aspect of relationship, inner conflicts of a company, disputes in continuous business connections, disputes in continuous obligations.

1. Unique disputes (f.e. road accidents); high escalated conflicts; conflicts of interests (not positions) which are incompatible; disputes about a fundamental issue.

2. If the result of litigation is clear to foresee, if the value in dispute is very low, if a party needs legal aid.

Hungary

In Hungary, firs of all, mediation can be effective in family disputes, individual labour disputes, disputes of pecuniary claims and disputes arising in connection with property rights. Mediation is also effective in the protection of environment, disputes between local governments and private parties, and in minority cases.

Mediation can be less effective in disputes regarding the protection of estates and in disputes arising neighbourhood. The main reasons of this less effectiveness are the following: the approach of people to these kind of disputes and these disputes come to an end in courts quickly as well.

Lithuania

All civil disputes.

Not known yet.

Poland

Portugal

all the sorts of disputes refered in number 2 b), for the public sector and for the private sector all the matters that parties want to submit to Mediation but in this last case, the legal force of the settlement agreement is  a contract.

Romania

Slovenia

1. I thik that all kind of compesations matter and other matters where one of the parts is a civil society. In general I thik that it more depend on a parties that on the matter, because if the parties act emmotional ther is no hope to gain a settlement.

2. Disputes about indemnity for damages.

3. Especially the disputes about damages, cases related to various payments, cases related to establishing the extent and the share in joint property.

4. Those disputes sre: family, labor, business, civil,..

1. Like above, the main reason are the emmotions of the parties and a lot of time attorneys thar prefere a long, expecive trial.

2. For example disputes when policyholder want to terminate insurance policy, because this matter is precisely defined in insurance conditions.

3. Copyright disputes, housing cases.

4. We do not have less effective mediations.

Sweden

United Kingdom

(England and Wales)

All types of civil dispute have the potential for settlement by mediation – but research shows that the most common is debt and breach of contract disputes.

Personal injury cases - where claimant lawyers and lawyers for defendants insurers have a long-established process of settlement of disputes by negotiation that does not require third party facilitation.


III. Organisation of mediation

Recommendation Rec (2002)10 on mediation in civil matters says:

'3. States are free to organise and set up mediation in civil matters in the most appropriate way, either through the public or the private sector.'

Civil mediation was the subject of the most recent of the four recommendations on mediation. From the table below it is clear that provision is often made for it in national law:

Is civil mediation regulated by law? (Questionnaire Med_Civ, Q.2a)

Yes

No

Bosnia and Herzegovina

Finland (some aspects of it)

Hungary

Lithuania (some aspects of it)

Portugal

Slovenia (only the cost of attorney)

Germany

United Kingdom

In contrast to the responses on family mediation, where disparate responses within one and the same country reflect the country’s federal structure, the responses on civil mediation show no such disparity.

However, as in family or penal matters, the legislator has neither fully covered nor fully excluded from his remit all aspects of mediation (Finland, Lithuania, Slovenia). Even among countries which do regulate mediation we find that some aspects are regulated in one country but not in another. (Questionnaire Med_Civ, Q.2b)

Sometimes the features of civil mediation per se are regulated: criteria for selecting mediators (Bosnia and Herzegovina), case management (Bosnia and Herzegovina), mediation costs (Slovenia), mediation training (Bosnia and Herzegovina), procedure for dealing with infringement of the rules and principles of mediation (Bosnia and Herzegovina, Lithuania), status of mediation and of mediation agreements (Hungary, Lithuania).

Sometimes the fields in which civil mediation is applicable are regulated (Portugal, Romania).

In reply to the CEPEJ-GT-MED question on which aspects of mediation are not regulated (Questionnaire Med_Civ, Q.2c) the same aspects are mentioned (confidentiality, status of agreements, mediation training) but by other countries which mostly attribute their lack of regulation to the fact that mediation is new to them.

Whilst most of the principles of Recommendation Rec (2002) 10 on civil mediation are regulated by national law, this is by no means automatically the case.

But none of its principles seems to raise material problems such that a given point is totally unregulated in all countries. Analysis of the responses points rather to an increasing tendency to incorporate the recommendation's principles into national legislation, albeit with 'gaps' in some areas.

Strikingly, however, in those countries where mediation is imperfectly regulated, mediation is often a relatively new phenomenon. Here, then, it is not so much a question of willingness as of time.

If in future the CEPEJ-GT-MED wants a full overview of this question, it could easily draw up a table asking each correspondent to indicate, for each of the recommendation's principles, whether this is regulated at national level (yes or no).

Recommendation Rec (2002)10 on mediation in civil matters says:

'4. Mediation may take place within or outside court procedures.'

Countries

Le juge peut-il agir en tant que médiateur

(en dehors de ses propres dossiers) ?

(Questionnaire Med_Civ, Q.9b)

Oui/Non

Si oui, dans quelles circonstances et à quelles conditions ?

Austria

Bosnia Herzegovina

No. Except in the District of Brčko.

Czech Republic

Finland

Germany

1.  This question is controversial in Germany. Some cinsider it to be natural (mediation = part of judicial behaviour), others contradict because the mediator has no decision-making powers. It’s also controversial wether the person of a judge is suited to be a mediator: on the one hand he has unchallenged authority and neutrality, on the other hand he may be quickly tempted to influence parties by his conception of legality and his possible solutions against to principle of self responsibility.

2. There are pilot projects in court ennexed mediation in 9 federal states. Involved judges had a training in mediation. Generally judges are allowed to act as mediator if this sideline is approved.

Hungary

It is not possible, because legal provisions prohibit this.

Lithuania

Only in court annexed mediation pilot scheme.

Principles of neutrality and impartiality apply. Judge, if he performed function of mediator not in his own case, can not act as a judge in the same case in the future.

Poland

Portugal

No, judges can not act as Mediators.

Romania

No, he/she cannot

Slovenia

3. Judge can act as mediator if he successfully finishes the basic training for mediators and is present at least 2 observations and is successfully graded in a co mediation with a mediator-trainer.

1. The judge has to do a week long (40 hours), and das to have certain years of practice.

               

Sweden

United Kingdom

(England and Wales)

A judge cannot conduct a formal mediation but all judges have the freedom under the Civil Procedure Rules to discuss options for settlement with parties at appropriate meetings during the litigation process, such as at a Case Management Conference.

Most national correspondents replied that the judge cannot also act as mediator (Bosnia and Herzegovina, Lithuania, Portugal, Romania, United Kingdom).  But that does not stop the judge from including elements of mediation in civil proceedings (United Kingdom).

Those systems which do allow judges to exercise this function (Germany, Lithuania, Slovenia) require them to have undergone appropriate training beforehand and they cannot act as both mediator and judge in the same case.

Most of the systems studied do not allow the judge to act as mediator but in some countries the two functions may be combined.

Where this is allowable, the judge must first have undergone specific mediation training.

Consistently with the principle of the separation of functions, the judge is not usually allowed to act as mediator in a case which he is trying.

Recommendation Rec (2002)10 on mediation in civil matters says:

'6. When organising mediation, States should strike a balance between the needs for and the effects of limitation periods and the promotion of speedy and easily accessible mediation procedures.

7. When organising mediation, States should pay attention to the need to avoid (i) unnecessary delay and (ii) the use of mediation as a delaying tactic.'

Recommendation Rec (2002)10 on mediation in civil matters alludes only indirectly to suspension of time limits for bringing proceedings. But most of the countries which replied have rules on this: for example Germany, Hungary, Romania, Slovenia, United Kingdom. They vary, however: in Germany, the limit is three months, excluding mediation time, whilst in Slovenia suspension for mediation may not exceed three months.

Some countries do not have statutory rules allowing the time limit to be suspended. In some cases they plan to introduce them (Bosnia and Herzegovina, Lithuania and possibly Finland), or they see no benefit in doing so because their existing laws render the idea unnecessary (Portugal), though this is more unusual.

The trend in civil matters is that most countries, in the medium term, want rules to prevent the time limit for proceedings from expiring whilst mediation is under way. This indicates that consideration is being given to mediation and to giving parties a chance to avoid the conventional route of litigation.

Countries

La législation de l'Etat prévoit-elle des dispositions empêchant l'expiration du délai de prescription lorsque les parties recourent à la médiation avant une procédure devant un tribunal ?

(Questionnaire Med_Civ, Q.11a et 11b)

Oui/Non

Si oui, préciser.

Si non, existe-t-il des projets visant à modifier la législation de l'Etat pour empêcher l'expiration du délai de prescription lorsque les parties recourent à la médiation avant une procédure devant un tribunal ?

Austria

Bosnia Herzegovina

No The Law in BiH did not regulate the prevention of expiry of limitation terms.

This issue will be taken into consideration.

Czech Republic

Finland

No special provisions, but the limitation terms can normally be easily interrupted

Depends on the possible adoption of the proposed EU directive on certain aspects of mediation in civil and commercial matters

Germany

2. During mediation there is a suspension of the running of time for purposes of limitation (§ 203 BGB). After dropping out mediation there is for 3 months a period if restraint for filing of action.

Hungary

This question is regulated by the following provision of the Act on Mediation:

“Commencement of the mediation process means the discontinuation of the limitation period. Regarding the limitation period, Subsections (1) and (2) of Section 327 of the Civil Code shall apply if the mediation process is successful and Subsection (2) of Section 326 of Civil Code shall apply if not.”

This means, that the starting of mediation process suspenses the limitation period.

-

Lithuania

No at the moment.

Yes with the adoption of the new draft law on mediation.

Poland

Portugal

There is no limitation terms.

Under the the Act n.º78/2000  (Justice of Peace), this problem do not arise, because in this system, it is ruled that the parties must have a session explaining Mediation, and if they want,  they will try to solve the dispute  by Mediation  and only after, if they can not reach the agreement by Mediation, they will bring the dispute  before the judge.

Given the system, there are not plans to change this aspect.

Romania

The prescription term of the right to act for the disputed right under mediation is suspended starting with the day of signature of the mediation contract until the closing of the mediation procedure by any of the means provided in this law. (art. 47 of the Law)

Slovenia

1. I think there is no state law on this matter.

3. The Civil Procedure Act, Article 305b, paragraph 5, states that on the basis of the proposal by the parties, who agree that they try alternative dispute resolution, the court may interrupt the civil procedure for not longer than three months.

1. I don't think so, but I don't really know.

2. /

3. I don’t know.

4. /

Sweden

United Kingdom

(England and Wales)

The Judge has the power under CPR 1.4 (2)(e) to encourage the parties to avoid litigation by using ADR and also to facilitate same. However it is expressly recognised that no party should be forced to mediate or enter into any form of ADR.

There are no current plans to change the UK law.

Still on the subject of time periods, but from another perspective, it is striking that the CEPEJ-GT-MED did not ask any questions about delays or delaying tactics, given that the recommendation specifically mentions these.

Recommendation Rec (2002)10 on mediation in civil matters says:

'9. States should take into consideration the opportunity of setting up and providing wholly or partly free mediation or providing legal aid for mediation in particular if the interests of one of the parties require special protection.

10. Where mediation gives rise to costs, they should be reasonable and               proportionate to the importance of the issue at stake and to the amount of work carried out by the mediator.'

Pour un litige donné, s'il existe une procédure de médiation, quel est le coût de la médiation comparé au coût d'une procédure judiciaire ? (Questionnaire Med_Civ, Q.5a)

Countries

Coût de médiation moins élevé

Coût égal

Coût de médiation plus élevé

Austria

Bosnia Herzegovina

Yes*

Czech Republic

Finland

Yes

Germany

1.             Mediation mostly is reasonably, but there are no reliable collections.

2.             It depends on the value in dispute, sequence of courts and scale of mediation.

Hungary

Yes

Lithuania

Cheaper, when the mediation is paid for by the state or private funds.

When the users have to pay themselves, mediation costs can be higher if compared to litigation costs, because litigation in Lithuania is quite cheap and expeditious.

Poland

Portugal

Yes

Romania

Yes

Slovenia

Yes

Sweden

United Kingdom

(England and Wales)

Yes

*Bosnia and Herzegovina: 'For now mediation is free of charge thanks to foreign donations to the Association of Mediators. In future, parties will pay for mediation to the Association, however the costs of this service will be lower than the court costs.  We expect this will be another argument for the parties to try mediation'.

Our conclusions on this point in regard to family matters seem to us to be entirely valid for civil matters too. The reader is referred to these for more information.

Users are influenced by the cost of mediation, which seems not to be borne equally in all cases, sometimes favouring the affluent, and sometimes the less well-off. On grounds of equality before the law and of access to law, it is not acceptable that certain population groups should be precluded from using a service for financial reasons.


Recommendation Rec (2002)10 on mediation in civil matters says:

'3. States are free to organise and set up mediation in civil matters in the most appropriate way, either through the public or the private sector.'

Mediation may thus be funded from a range of sources :

Dans votre pays, la médiation civile est assurée par : (Questionnaire Med_Civ, Q.5b)

Countries

Les parties

Fonds privés

Fonds publics

Autres

Austria

Bosnia Herzegovina

Yes (Association of Mediators of BiH)

Donations en provenance de l’étranger

Czech Republic

Finland

Yes (State)

Germany

Yes

Hungary

Yes  (civil disputes)

Yes (collective labours disputes)

Yes (collective labours disputes)

Lithuania

Yes

Yes

Poland

Portugal

Yes (Ministry of Justice)

Romania

Yes (Mediation Council)

Slovenia

Yes

Yes (association)

Yes

Yes (Court budget)

Sweden

United Kingdom

(England and Wales)

Yes

Yes (Court budget)

Our conclusions on this point in regard to family matters seem to us to be entirely valid for civil matters too. The reader is referred to these for more information.

It is particularly important that countries should not create inequality by amply funding the traditional judicial system and giving no financial support to those who avail themselves of mediation. Without proper funding, mediation will struggle to prove its effectiveness, will struggle to gain acceptance with the public and will remain the prerogative of the most well-off.

Of those countries which answered, four give no government funding to mediation: Germany, Bosnia and Herzegovina, Lithuania, United Kingdom. Question 5e allows us to add Hungary and Romania to that list. Various explanations are given for this lack of government funding (Questionnaire Med_Civ, Q 5e): shortage of money may well be a factor (Hungary) but it is perhaps not the main reason or at least not the only reason – contrary to general belief.

The responses suggest that correspondents believe the lack of funding to be closely linked to a lack of awareness of and confidence in mediation. Because there is little public interest in it, ministers are not made to look at the importance of alternative ways of settling family disputes and little effort is thus put into developing public funding for mediation systems (Germany, Lithuania, Slovenia). Bosnia and Herzegovina is unique in this respect, partly because government subsidies for mediation come essentially from foreign donors and partly because mediation manifestly receives no consideration in the machinery of government (the institutional structure of that country is highly complex, making matters worse in the national correspondent's view).

Countries with little public awareness of mediation are less inclined than others to legislate to create a system of government funding. Paradoxically, public awareness has to be encouraged, and only the State can do that adequately.


Countries

Dans votre pays, la médiation civile est-elle assurée par les parties ?

(Questionnaire Med_Civ, Q.5b)

Les usagers de la médiation peuvent-ils bénéficier de l'aide judiciaire ?

Si oui, doivent-ils payer une contribution ?

(Questionnaire Med_Civ, Q.5g)

Coût de la médiation pour les parties

(Questionnaire Med_Civ, Q.5f)

Austria

Bosnia Herzegovina

Not yet

In the pilot phase mediation is free of charge for all the users, except of those in commercial disputes (legal entities – companies) which pay 100 KM (about 50 EUR) each for administration of mediation session. This is possible thanks to the funding from foreign donations.

In future, when mediation starts to be fully implemented in accordance to the Bylaws, there will be costs as follows: a) mediators’ fee (100 KM / 50 EUR per hour of mediation meeting), b) administrative costs – depending on amount of work for administration staff of the Association, c) other costs that may rise from the process – for example in case of mediators’ travel or wish of the parties to use space other than the one provided by the Association etc.

This is expected to start from October 2006.

Czech Republic

Finland

Germany

Yes

No

1. Very different. Between 30 and 1.800 € per hour.

                2. Usually fee per hour. The hourly rates are very different. Criteria are: scale of mediation, financial situation of parties, co-mediation or not, participation of lawyers.

Hungary

Yes

Yes

Act LXXX. of 2003 on Legal Aid: “Aid may be granted to a party if the party is taking part in an out-of-court mediation to settle a legal dispute and the party is in need of legal advice prior to signing the agreement terminating the mediation.”

According to the law, the cost of mediation is not fixed, it is variable: it depends on the sorts of disputes, the duration of the mediation process, the number of mediators or experts.

At National Professional Federation of Contact Centre Mediators in Hungary the clients have to pay a 4000 Ft per hour fix sum.

Lithuania

Yes

Yes

Mediation in legal aid sector has started to develop only in 2005.  At the moment there are no tangible results.

See answers to the sub-questions a and b.

Poland

Portugal

No

This question is answered in number 4 a).

Romania

According to the law, the mediator is entitled to honorary payment, established through negotiation with the parties, and to a refund of the mediation expenses incurred.

The amount of the honorary payment should be reasonable, it shall take into account the nature and object of the dispute. (art. 26 of the Law)

Slovenia

Yes

Yes (For the court annexd)

1.  They don't have to pay no contribution, fot other tyipes of mediation I'don't thik so.

3. If the user doesn’t have funds to get legal counselling and he wishes to attend mediation with a lawyer, a lawyer is appointed to him through legal aid of the court free of charge.

4. They can use legal aid for free in our organization.

1. The court annexd is free, the mediation provided by the Center charge abowt 13.000,00 SIT for one session.

2. Mediation is free of charge.

3. Mediation at the District court of Ljubljana is free of charge. The parties only have to pay the expenses of their own participation (possible expanses for a lawyer, travel expanses…)

4. It is written is task a.

Sweden

United Kingdom

(England and Wales)

Yes

Yes

Users of the NMH who are in receipt of legal aid (public funding) may be eligible to claim reasonable costs of mediation. Funding Code Guidance is provided on the Legal Services website

For a successful mediation there is no cost to the users as their overall costs of resolving the dispute will usually be lower than going to court adjudication – there is therefore an overall notional saving in both time and money. However for a case that fails to settle at mediation the costs of the mediation process must be added to the costs of any subsequent litigation process that is used to reach final resolution. 

Costs of using the National Mediation Helpline scheme are as follows: for claims under £5,000 - £100 per party for 2 hour mediation; for claims between £5,000 and £15,000 - £250 per party for 3 hour mediation; for claims between £15,000 and £50,000 - £375 per party for a 4 hour mediation.


As in family matters, there seems to be an emerging consensus amongst countries on requiring the user to pay for mediation: a system of legal aid seems to be in place everywhere, with the notable exception of Germany (where mediation can sometimes be very expensive: up to € 1 800 an hour).

But users are generally required to pay part of the cost, though they may sometimes not have to thanks to legal aid granted by the state (Hungary) or the courts (Slovenia).

For civil mediation countries seem broadly to accept the principle of a system of legal aid (just one exception). Users are sometimes required to pay part of the cost (not in all countries):  mostly users do not have to contribute if they meet the criteria for legal aid.

Concerning the cost to the user of mediation in civil matters, the national data are no more comparable than the data on the cost of family mediation.

These problems can be overcome next time round, however.

To that end:

        Figures must be supplied in euros using 1 January of the current year as the conversion date. This year Hungary, the United Kingdom and Slovenia did not convert.

        Amounts declared must be those of the average cost of one hour of mediation (for example – the CEPEJ-GT-MED is of course free to change this criterion).

        The average per capita gross monthly national wage must be provided (because in order to make comparisons it is essential to apply weightings based on the national cost of living and the average wage).

Ultimately it will be possible to compile a table which compares the cost of mediation to the user. This table is presented in outline below.

Countries

Frais de médiateur à la charge des parties

en € / heure

(conversion au 01 janvier dernier)

(Questionnaire Med_Fam, Q.5f)

Salaire mensuel brut moyen par habitant

en €

(conversion au 01 janvier dernier)

Pourcentage des frais de médiation par rapport au salaire mensuel brut moyen par habitant

Etat 1

50

100

50%

Etat 2

200

300

66%

Etat 3

0

500

0%

Etat 4

1.000

1.500

66%

The cost of mediation to the user varies widely within individual countries. Comparison between countries requires precise data, in comparable units, which the CEPEJ-GT-MED does not have at present. Another time it would be useful to make the questionnaire more rigorous in this regard.

Countries

Quels domaines/activités de médiation sont fourni(e)s par l'Etat ou des organismes publics ?

(Questionnaire Med_Civ, Q.5c)

Quels autres domaines/activités spécifiques peuvent être financés par l'Etat ou des organismes publics ?

(Questionnaire Med_Civ, Q.5d)

Austria

Bosnia Herzegovina

The State parliament has passed the Law, while the State Ministry of Justice registers the associations – mediation service providers. All other competences are on the associations (NGOs) registered by the Ministry.

The work of the Association and mediation services can be financed from the Governments’ funds. This would include training, public awareness presentations, legislative on mediation harmonization in the country as the whole and other important fields and activities.

It would be of great importance that the public entities provide space and funding for the operational Mediation Centres in larger cities in the country (6-8) There are some initiatives from both the Association and from the Government officials to provide some of this assistance.

Courts’ budgets planning if the future should start including courts’ costs in respect to mediation so that the case handling costs could be covered.

Czech Republic

Finland

Germany

                1. Only court annexed projects and mediation in penal matters.

                2. Only pilot projects with court mediators

Hungary

Currently, there are no fields/activities of mediation are provided by State/public entities.

Lithuania

In mediation pilot scheme in Vilnius city 2 district court mediation is provided free of charge.

The 2005 Law on State Guaranteed Legal Aid stipulates for obligation of providers of primary legal aid to take measures to conciliate parties. This is meant to provide for development of mediation through legal aid system.

There are several NGOs’ operated mediation schemes funded by private funds (e.g. Baltic Partners change for management, etc.). Still those schemes are not well-known and popular.

-

Poland

Portugal

The fields we refered in number 2 b), under the Act n.º78/2001 (Justice Courts – Organisation, powers and working methods) and some Family matters that will be answer in the Questionnaire on Family Mediation and Mediation for some injuries commited by young people.

………….

Romania

None

None

Slovenia

1. I'm only awair of court annexd mediation.

2. For mediation centre at Slovenian Insurance Association none.

3. Mediations in civil, family and commercial disputes are carried out at the District Court of Ljubljana.

4. By state entities it is mostly coverd with family mediation.

1. There is also active the Center for mediaton and it could be financed maybe just partly by the state, but it's not.

2. /

3. Mediations in criminal cases in administrative law….

4. /

Sweden

United Kingdom

(England and Wales)

Her Majesty’s Courts Service [HMCS] provides a few court-based schemes and also the National Mediation Helpline (NMH). HMCS has a dedicated team – PDRT – working full-time on the promotion of mediation for civil disputes. The Civil Justice Council promotes the use of ADR on its website.

None identified at present. 

The plan to build civil mediation into legal culture and court practice has to contend with widely differing national realities. Many national correspondents said that there are currently no mediation areas/activities provided by the state or by government bodies (Bosnia and Herzegovina, Hungary, Portugal, Romania).

In systems where the state does play a role, this is often the result of court-annexed mediation (Germany, Lithuania, Slovenia, United Kingdom). The state may also provide other services such as free conciliation as part of the government legal aid service (Lithuania) or the promotion of mediation in civil matters (United Kingdom).

In the systems analysed, no government funding is provided for mediation.

The degree of state involvement in the plan to develop mediation varies markedly in the systems analysed.

In some countries no area or activity of civil mediation falls within the government remit. In others the State has responsibility for organising mediation and promoting it to the courts.

It is striking that there is currently no government funding for civil mediation.

IV. Mediation process

Relations between mediation and classic judicial proceedings (Questionnaire Med_Civ, Q.10b)

Recommendation Rec (2002)10 on mediation in civil matters says:

'11. States should consider the extent, if any, to which agreements to submit a dispute to mediation may restrict the parties' rights of action.'

The CEPEJ-GT-MED questionnaire asked national correspondents whether, after a case had been filed, the judge had power to advise parties to use mediation or to refer the case to mediation (Questionnaire Med_Civ, Q.10b)

Countries

Après la saisine du tribunal, le juge peut-il conseiller aux parties de recourir à la médiation ?

Après la saisine du tribunal, peut-il renvoyer l’affaire au médiateur ?

Austria

Bosnia Herzegovina

Yes, to suggest parties to use mediation and give them all necessary information about the process.

Czech Republic

Finland

Germany

To advise yes (§ 278 Abs.5 S.2 ZPO),

No, if parties don’t want

Hungary

Yes. During the court proceeding, judge can advise parties to use mediation, if he/she decides it because of the nature of the case. It can be convincing for the parties, if the judge explains the parties the essence of mediation.

No, the judge do not have the power to refer the case to mediation

Lithuania

It is on discretion of judge. Article 231 of the Code of Civil Procedure of Lithuania entrenches obligation of the judge to take measures he thinks are appropriate to conciliate parties. Inter alia it may be to advise to use mediation.

Poland

Portugal

*

*

Romania

Yes. The judicial and arbitration authorities, as well as other jurisdictional authorities shall inform the parties concerned on the possibility and the advantages of using mediation, and may advise them to resort to mediation in order to settle their disputes. (art. 6 of the Law) – general obligation of the authorities, irrespective of there being a pending case.

In case the dispute has been withdrawn from the judicial procedure, it can be settled through mediation on the initiative of the parties or on the recommendation of the instance, the parties agreeing, when the mediation concerns rights which the parties may enjoy according to the law. (art. 61 al. 1 of the Law)

Slovenia

*

*

Sweden

United Kingdom

(England and Wales)

The Judge has the power under CPR 1.4 (2)(e) to encourage the parties to avoid litigation by using ADR and also to facilitate same.

it is expressly recognised that no party should be forced to mediate or enter into any form of ADR.

* Although there are two questions, Portugal gave just one answer of 'No' and Slovenia one of 'Yes', not indicating whether their reply was to both questions or only one of them.  The question is poorly formulated – some answers cannot be processed.

Not counting the two unclear replies from Portugal and Slovenia, six countries answered this question. In each of them, judges may advise the parties to use mediation, but in none of them does the judge have the power to refer the case to mediation (unless the parties agree, in which case he is effectively just advising them to use mediation).

This tendency of allowing the judge to advise the parties to use mediation must not obscure the essential reality here. Just because the judge may do this it does not mean that he does do it.  Indeed, the findings we have outlined earlier indicate that the judicial authorities are often ambivalent about civil mediation.

Obligation on users to consider mediation (Questionnaire Med_Civ, Q.10a)

Recommendation Rec (2002)10 on mediation in civil matters says:

'11. States should consider the extent, if any, to which agreements to submit a dispute to mediation may restrict the parties' rights of action.'

Existe-t-il une disposition prévoyant l'obligation d'envisager une médiation avant d'intenter une action en justice ou/et une disposition concernant la médiation obligatoire ? Veuillez préciser.

(Questionnaire Med_Civ, Q 10a)

Yes

No

Austria

Bosnia Herzegovina

No. Only, District of Brcko has a mandatory mediation and it stipulates that in case of the plaintiff’s non compliance with the notice to appear, court closes the case on the premise/assumption  of “the claim withdrawal”.

Czech Republic

Finland

Germany

No

Hungary

Currently, there is not any provision like this.

Lithuania

No

Poland

Portugal

Under the Justice Courts system (Act   78/2001), there is an obligation to be present in a session where Mediation is explained, before going to court, but if people doesn't want the Mediation they are completely free to go to court or to give up.

Romania

No

Slovenia

No

Sweden

United Kingdom

(England and Wales)

The Civil Procedure Rules 1999 include one Practice Direction and eight Pre-action Protocols for specific types of claim which set out the processes to be followed before a formal claim is issued. Since 1 April 2006 all nine documents now contain a standard section that sets out the obligation for parties to consider whether some form of ADR (including mediation) would be more suitable than litigation, which the Courts view as a last resort.

It is clear from the table that civil mediation is never mandatory under the law. Recourse to mediation is left to the parties' discretion.

Nevertheless, to ensure that the decision whether to take up this option is reached in full awareness of the legal consequences, some countries require the parties to attend mediation briefings before the start of legal proceedings (United Kingdom, Portugal).

Mediation in civil matters is never compulsory. Recourse to mediation is left to the parties' discretion, on condition that they are briefed on the option of using mediation and the legal consequences of doing so.

Recommendation Rec (2002)10 on mediation in civil matters says:

'12. Mediators should act independently and impartially and should ensure that the principle of equality of arms be respected during the mediation process. The mediator has no power to impose   solution on the parties.

14. Mediation processes should ensure that the parties be given sufficient time to consider the issues at stake and any other possible settlement of the dispute. '


Countries

Existe-t-il des mécanismes garantissant la qualité des services de médiation ? (Questionnaire Med_Civ, Q6a)

Quels sont ces mécanismes (Questionnaire Med_Civ, Q6b) ?

Autorégulation (codes de conduite, etc.)

Accréditation des médiateurs

Accréditation des organismes fournissant des services de médiation

Autres mécanismes

Austria

Bosnia Herzegovina

Yes.

There is a code of mediators’ ethics adopted by the Association of Mediators and Rules regulating the procedures in case of misconduct or other causing damage in mediation process.

There are permanent monitoring of statistics (number of selected cases for mediation within the court, acceptance of mediation by the parties, rate of settlements, etc.) and evaluation of satisfaction of the parties conducted within pilot projects.

Association of Mediators independently or in cooperation with foreign organisations and institutions occasionally organise additional lectures, workshops, trainings and study trips in order to provide continuous training of its mediators.

This practice will be kept in full implementation of the Mediation Law as well, while the mediators will be obliged (According to the Mediation Bylaws) to pass at least 2 days of mediation training organised by the Association per year.

We also assume the parties will regulate the quality in future, selecting those mediators who showed quality in their work.

Mediators are accredited by the Association of Mediators upon their request and providing evidence of fulfilling the following conditions:

-              University degree,

-              Completed training of the Association of mediators or other compatible training, recognised by the Association,

-              Membership in the Association,

-              Citizenship of BiH,

-              Satisfactory result of the interview (about the mediation process and legal framework) for registration

-              Payment of  registration fee.

The Ministry of justice of BiH propose accreditation of the associations of citizens for providing mediation services, upon request of the association. The Ministry prepares changes of the Law on Transfer of Mediation Services to the Association of Mediators entering the new association in the proposed law, which must be approved by the Parliament of BiH. For now, only the Association of Mediators in BiH is registered.

Czech Republic

Finland

Germany

1.             Universities have the most important job by Master courses accredited by international standards. Outside training at university no extensive managementsystem for quality exists in Germany.

2.             Only by self regulation

2. Most german associatons of mediators accepted the European Code of Conduct. There are no controlling mechanisms.

2.Some associatons of mediators developed standards of training

2. There are 3 trainings in mediation accredited by state: Europa Universität Viadrina in Frankfurt (Oder), FernUniversität Hagen and Ludwig-Maximilian-Universität München.

Hungary

The Act on Mediation determines the requirements, which applicants have to fulfil to be a mediator. These requirements are the following:

„Upon request any natural person who satisfies the following criteria must be admitted to the register:

a) have a degree in higher education and at least five years experience in the respective field,

b) have no prior criminal record,

c) for whom there are no other legal reasons for disqualification.”

Besides these, the Ministry of Justice have powers to conduct scheduled or random inspections ex officio or at the request of one of the persons affected by a mediation process (the parties, an expert or other third persons heard in the mediation process) to control the operations of registered natural and legal persons related to mediation.

The purpose of the Hungarian Association of Mediators is to gather the accredited mediators. It is important, that the majority of the accredited mediators are trained mediators. The National Professional Federation of Contact Centre Mediators in Hungary also intends to ensure the standard of mediation. The Association and the Federation organizes trainings, workshops and supervisions regularly.

The mediators in collective labour disputes have a code of conduct, which consists of strict rules.

Lithuania

Not well developed yet.

Only self regulation at the moment.

Due to the lack of professionals and trainers accreditation schemes are not considered yet, but may be considered in the future.

Poland

Portugal

Romania

The tasks of the Mediation Council are:

- it develops the training standards in the field of mediation, based on the best international practices in the field;

- it authorizes the mediators in accordance with the provisions of this law;

- it gives advice on the professional training programs for mediators according to art. 9 al. (2);

- it supervises the observance of training standards in the field of mediation;

- it adopts the Code of ethics and professional deontology for accredited mediators, and it takes measures for the observance of the provisions of the Code of ethics and professional deontology for accredited mediators;

(art. 20 paragraph b), e), h), and j) of the Law)

Slovenia

1. In court annexd mediaton the mediator has to be a lawer with several years of practise, there is special training and there are the certain principles.

2. Yes

3. Yes

4. We are workind by the standards of European code of mediators and we also have our own code for mediation wich is very much similar to European one.

1. There are certain principles and codes of conduct

3. The mediators have to act according to the Code of conduct for the court annexed mediation. We also conduct the qualitative research of mediations. Parties are asked to fill out a questioner at the end of mediation about their satisfaction of the work of the mediator and the mediation process.

4. it is a code who undertakes those who want’s to work by criterion or standards of mediation.

1. mediator has to be a lawer with several years of practise

3. Yes, only mediators that have finished the basic trending for mediators can conduct mediations at the District Court of Ljubljana.

4. it is a certificate who gives mediators the right to worh and who confirms that they went throught some qualifications for mediators or trainings.

1. The court of law provides the mediation, so I thik that this institucion has certain credibility.

3. No

4. it is accreditation who allows organizations to do mediation. But mediation is still in a disorder in Slovenia, wich means that we still do not have this kind of accreditation.  PIC is now in a process of getting a accreditation of Bundesverband mediation in Germany, so we could work also under their licence.

Sweden

United Kingdom

(England and Wales)

Yes

The Civil Mediation Council (CMC) is an association of academics, legal professionals and mediation providers – set up in Dec 2003 to co-ordinate self-regulation for UK mediation services.  It has no statutory powers. It has an Accreditation scheme but does not accredit individual mediators.  It awards CMC accreditation to organisations which provide mediation services to an acceptable standard including the use of a Code of Conduct which must conform at least to the provisions of the model European Code of Conduct. Each accredited organisation manages the training and supervision of its members and awards accreditation to individual mediators who reach the required standard.


In all countries for which we received replies there are specific guarantees concerning the quality of mediation services.

Correspondents frequently emphasise the high degree of professional training and qualifications demanded of mediators to guarantee the quality of their work (Slovenia, Bosnia and Herzegovina, Hungary).

At the recruitment stage the requirements are generally very rigorous. In Slovenia, civil mediation is handled only by legal professionals. In Hungary it is a graduate-only profession and mediators must have at least five years' experience in the field of mediation and a clean police record. In Bosnia and Herzegovina the profession is only open to nationals of the country who have completed a specific course of mediation training. Aspiring mediators must undergo a process of accreditation, the leading guarantee of quality of service (Slovenia, United Kingdom). Certification of private mediation bodies remains a rarity and is performed either by bodies with the appropriate competence (Ministry of Justice in Bosnia and Herzegovina), or by private-sector bodies (the Civil Mediation Council in the United Kingdom).

Accreditation and in-service training of mediators (Germany) is mirrored by mediation service monitoring (Hungary, United Kingdom).

Practices of evaluating mediation service quality, and assessment of user satisfaction with the quality of service (Slovenia, Bosnia and Herzegovina), are often part of self-regulation mechanisms prescribed by codes of conduct (Bosnia and Herzegovina, Hungary, Romania, Slovenia, United Kingdom).  It is striking here to see how many mediation bodies have adopted the European Code of Conduct (Germany, Slovenia, United Kingdom).

A high standard of mediation in the countries studied results from a body of measures ensuring that mediators have high professional qualifications (selective recruitment procedure, accreditation, certification of mediation bodies), providing them with in-service training and organising routine case-by-case evaluation of mediation quality.

Asking users to rate their satisfaction with the quality of the service provided by mediators creates safeguards against possible flaws in the mediation process.

Self-regulation in mediation, which is very widespread in the sector and often based on the European Code of Conduct, combines the practices of monitoring and evaluating quality of service.

Countries

Comment palliez-vous les insuffisances de qualité des services de médiation ?

(Questionnaire Med_Civ, Q6e)

Existe-t-il des garanties visant à s’assurer qu'une médiation n'aura pas lieu si la personne partie à la médiation ne peut pas comprendre le sens de la procédure ?

(Questionnaire Med_Civ, Q6d)

Austria

Bosnia Herzegovina

Up to now in the pilot projects the Association of Mediators did not receive any complaints about mediators work and the feedback by parties about mediators work is excellent. However, with increase of number of mediators and transferring to full implementation of mediation in the future, there might be such situations, with which Association will deal with in accordance to the Bylaws regulating complaints process, discipline and damage responsibilities of the mediators, with sanctions: from warnings and financial sanctions to temporary ban on providing services or removal from the Roster of mediators.

There is an obligatory insurance for the mediators for the cases of damage caused to the parties in the mediation session.

Permanent education is also a way of preventing such cases.

The process of registrations end certification of mediators, in the existing framework in BiH and the shortage of cases mediated as well as the shortage of the experienced mediators to coach and mentor the new ones, does not allow for a larger and strict quality control mechanism to be established at the moment. We assume the practice will show what the quality of mediator is and the parties will be selecting those.

There are neither specified situations nor conditions regarding the parties’ ability to understand the process.

Czech Republic

Finland

Germany

1.             I don’t know such cases.

                2. Effects of reputation, self regulation

1.             No, the job title “mediator” isn’t protected.

2. Only self regulation

Hungary

The quality of mediaton can be improved with mediation trainings, and by strenghtening the role of the mediation organisations.

The mediator in the first mediation session must inform the parties of the nature and the basic principles of mediation. This duty of the mediator can be a guarantee for the parties. It is also important, that the parties have the opportunity for representation. The representative shall inform the parties about the main aspects of mediation.

Lithuania

No at the moment.

No.

Poland

Portugal

Romania

Slovenia

1.

2. Every person has a right to complain  to special supervisory board who also dealt with complaints about the work of mediator. 

3. The Alternative Dispute Resolution Department tries all the time to improve mediation process. Advance trainings for mediators are organised to improve the knowledge and skills of mediators.

4. /

1. The mediator always tell the parties all about the procedure and principles and all the stuff they need to know. All this they can also reed in booklet, that we send the parties before the start of mediation. If the parties still don't understand the meaning I think there is no chance to gain an settlement

2. Mediator has a responsibility to represent a person the meaning of the process, he has also responsibility to check if person understand the meaning of the mediation.

3. The decision that the mediation should not proceed if the person is not capable of understanding the meaning of the process is left up to the mediator.  If the mediator finds this to be true, he can cancel his consent for mediation at any time.

4. Yes, we have questionarees wich they have to fill in and we also have very well experienced mediators who send people to other institutions if necessary.

Sweden

United Kingdom

(England and Wales)

The CMC has a complaints procedure which, as a last resort, provides for exclusion of a member organisation for dishonourable or unprofessional conduct. Each accredited mediation provider must have in place a written complaints handling procedure and also a feedback system to assess comments by parties and their lawyers in respect of mediation.

Individual mediators must demonstrate an adequate understanding of the process in order to achieve CMC accreditation by their organisation.

From our analysis of the national correspondents' responses we see that the legal systems studied attach great importance to identifying and eliminating flaws in the quality of the service provided by mediators.

At the forefront of measures aimed at minimising the impact of inadequacies in the system the national correspondents place continuing professional education for mediators (Bosnia and Herzegovina, Hungary, Slovenia).

Some systems offer users the chance to criticise the quality of the mediation they receive: users' opinions are collected either through questionnaires (United Kingdom) or through a procedure of complaints against mediation decisions (Slovenia, Bosnia and Herzegovina). A system of disciplinary proceedings against underperforming mediators would make them more answerable and might be incorporated into codes of conduct or other self-regulatory arrangements.

In Bosnia and Herzegovina mediators are required by law to have professional indemnity insurance. This requirement is reassuring for the potential user and an example of national practice which other member countries might bear in mind when they next carry out reforms in this area.

Successful conclusion of the mediation procedure requires all the protagonists to have understood the procedure and the outcome. In line with the recommendation, several systems have adopted (legislative and self-regulation) measures designed to ensure that users understand the mediation procedure (Germany, Hungary, Slovenia). These guarantees include, on the one hand, the mediator's duty to explain the purpose of the mediation process to the parties and make sure that all of them can understand it (Hungary) and, on the other hand, the obligation to suspend the procedure if he ascertains that one of the parties cannot understand it (Slovenia).

National mechanisms in place to minimise the impact of inadequacies in the quality of mediation services include in-service training for mediators, procedures for challenging the quality of mediation services, disciplinary rules and professional indemnity insurance. 

Requiring the mediator to make sure that the mediation process is properly understood by users is also a factor in successful and completely fair conciliation procedures. 

Recommendation Rec (2002)10 on mediation in civil matters says:

'13. Information on the mediation process is confidential and may not be used subsequently, unless agreed by the parties or allowed by  national law.'


Quelle est le champ d’application de la confidentialité ? (Questionnaire Med_Civ, Q.8a)

dans les relations entre le médiateur et les parties ?

dans les relations entre le médiateur et les tiers/les tribunaux/les autorités ?

dans les relations entre les parties et les tiers/les tribunaux/les autorités ?

quand on évoque le processus de médiation (informations, propositions, arguments, etc. présentés tout au long de la médiation) ?

quand on évoque les résultats de la médiation (accord de médiation) ?

Austria

Bosnia Herzegovina

Confidentiality in mediation is binding for all participating in it. This includes mediator, mediators in training, observers, parties or anyone else attending the mediation. The information shared in  caucus by the party is confidential, unless the party authorises the mediator to disclose it in front of the other party .

Mediation confidentiality is binding for the mediator in relationship between him/her and the third parties. Mediator can’t be invited as a witness in any further disputes arising from the mediated one. The exceptions from this rule must be regulated by the law.

Same as above

All the content of mediation session is confidential.

Settlement agreement is confidential. Mediator is bound by the confidentiality and he/she is not allowed to talk about the agreement content. According to the Law on mediation, parties are obliged to inform the court about the settlement, by taking the actions necessary for the court file to be closed.

Only in case of unfulfilled obligations from the agreement the party can bring it to the court for forced execution.

Czech Republic

Finland

Germany

1. All is confidential if parties didn’t agree differently.

1. It isn’t allowed to give informations.

1. It isn’t allowed to give informations.

1. The same. Parties also can agree to make not public the fact of their mediation.

2. Mediators without profession for legal advice have no regulation by law concerning confidentiality. The duty to be discreet usually is regulated in the contract for mediation. Only in criminal proceedings it gives no right to refuse to give evidence.

Hungary

The Act on Mediation demands complete confidentiality from mediators (“Unless otherwise prescribed by law, mediators must handle any and all data and information obtained in a mediation process in strict confidentiality.”). This duty of mediators remains after the termination of professional mediation activities as well.

This confidentiality means that mediators are not allowed to act as a witness or to give evidence in judicial proceedings.

Lithuania

These aspects are not well developed yet.

Poland

Portugal

Article 22 of this Act rules the confidentiality:Justices of Peace and Mediators shall not make the statements or comments about proceedings assigned to them. But information which, when not covered by judicial or professional confidentiality, relates to the exercice of rights and legitimate interests, in particular access to information, shall not be covered by confidentiality rule.

For the private Mediation there is no rule, but usually they reach and comply with conduct code of Mediators as well as European Conduct Code.

Romania

The mediator is bound to keep the confidentiality of the information he/she receives during his/her mediation activity, as well as confidentiality of the documents drawn up or that have been entrusted to him/her by the parties during mediation, or even after his/her mediator function ceased. (art. 32 of the Law)

The arguments brought during mediation, by the disputing parties or by other individuals involved in the procedure, as well as by the mediator, are confidential in relation to third parties and cannot be used as evidence in a judicial or arbitration procedure, with the exception of the case where the parties decide otherwise or the law provides otherwise. The mediator shall draw the attention of the persons taking part in mediation as to their obligation to observe the confidentiality principle, and the mediator may ask them to sign a confidentiality agreement. (art. 53 of the Law)

The mediator cannot be heard as a witness regarding the facts or acts he/she was informed on during the mediation procedure. In penal cases, the mediator may be heard as witness only with the prior special written consent of the parties, and, if necessary, of the other persons concerned. (art. 37 al. 1 of the Law)

Slovenia

1.             The scope of confidentiality is to provide trust betwen parties and the trust in the mediator, that parties believe that the medator will act in their both good. The parties revel their secrets and they have to know and trust that this will rimane a sicert in case the mediation doesn't end with settlement. All the information are confidential, just the settlement agreement in not confident and it has equal power as a judgment.

The mediator and the parties must keep confidential all information, arising out or in connection with the mediation, unless otherwise is agreed. There is exception when mediator or parties can violate the law or moral provisions when keeping such information in confidentiality. Any information disclosed in confidence to mediators by one party must not be disclosed to the other party without permission.

The mediator must keep confidential all information, arising out or in connection with the mediation, unless otherwise is agreed. When mediation is finished without an agreement, mediator must not participate in dispute as witness, arbiter or judge.

The parties must keep confidential all information, arising out or in connection with the mediation, unless otherwise is agreed. When mediation is finished without an agreement, parties must not in additional dispute at a court provide as evidence material proposals, positions, admissions of the other party or proposals of the mediator.

When mediation is finished without an agreement, parties must not in additional dispute at a court provide as evidence material proposals, positions, admissions of the other party or proposals of the mediator.

The mediator and the parties must keep confidential provisions of settlement agreement.

Mediator cannot revile to the opposite party what is revelled to him as confidential in a separate meeting. Also the parties pledge in the statement about confidentiality that he/she will not call the mediator as a witness in a court proceeding if the mediation is not successful.

Mediator cannot revile to anyone what he heard during mediation meetings, except when he finds out about a criminal offence or the attempt or preparation of a criminal offence.

In the statement of confidentiality the party pledges that he/she will not revile to enyone what he/she learns in the mediation meeting.

All the information gained in the individual case is confidential.  Everything, except consents of both parties and the final agreement, if the mediation finishes successfully, is destroyed at the end of mediation.

The information about the number of settlement agreements is public, but we do not give information about which specific disputes have been solved in mediation.

High

High

High

80 %

Sweden

United Kingdom

(England and Wales)

All matters of Confidentiality are covered by clause 4 of the European Code of Conduct  for Mediators which is the recommended model to be used by all organisations accredited by the CMC.

Le champ d’application de la confidentialité est-il différent dans la médiation en marge des tribunaux

(«Court annexed mediation») 

et dans les autres types de médiation spécifiques ?

(Questionnaire Med_Civ, Q.8b)

Existetil des exceptions au principe de confidentialité ?

(Questionnaire Med_Civ, Q.8e)

Oui

Non

Austria

Bosnia Herzegovina

The Law on Mediation regulates mediation in general in BiH and it does not make any distinctions between different kinds of mediation. Same rules should apply.

There are the exceptions and they are regulated by the particular laws, not by the Law on Mediation. The jurisdiction is at the level on which the particular subject is to be regulated in the country.

Czech Republic

Finland

Germany

1. There shouldn’t be differences – mediation is mediation.

2. If parties agree and if there are higher public interests.

Hungary

In the current system of mediation, there is not any kind of mediation, which is connected to the courts.

The Act ensures for the parties, that – as an exception – they can acquit the mediator of the duty of confidentiality in their agreement.

Lithuania

No at the moment.

 According to the rules on court annexed mediation confidentiality does not apply in such instances:

1) when it is needed to enforce settlement agreement;

2) when both parties agree on non applicability of confidentiality;

3) when it is necessary to safeguard public interest (in case of criminal offence, breach of interest of a child, etc.).

Theses exceptions where adopted from the UNCITRAL model law and European Commission proposal for the directive on mediation. For justification please see travaux preparatoires of these legal instruments.

Poland

Portugal

No, There are no differences.

Information which, when not covered by judicial or professional confidentiality, relates to the exercice of rights and legitimate interests, in particular access to information, shall not be covered by confidentiality rule.

The justification is there is not need in this case the confidentiality.

Romania

The role of witness has precedence over that of mediator with respect to the facts and circumstances one had knowledge of before becoming a mediator in the respective case. (art. 37 al.2 of the Law)

Anyway, after being heard as witness, the mediator cannot continue his/her activity as a mediator in the respective case. (art. 37 al. 3 of the Law)

Slovenia

1. I don't know.

2. I think that provisions are similar.

3. Yes. In court annexed mediation it is important that the mediator in a specific case can not be a judge or a lawyer in the same case. If the mediator is a  judge it is also important that he/she doesn’t talk about a specific mediation with a judge that will be judging the case if the mediation is not successful.

4. I believe that there are no big differences.

2. At the case of confidentiality of information there is  exception when mediator or parties can violate the law or moral provisions when keeping such information in confidentiality. Justification is in legal and moral provisions.

3. Mediator can not revile to anyone what he heard during mediation meetings, except when he is informed about a criminal offence or the attempt, preparation of a criminal offence.

Sweden

United Kingdom

(England and Wales)

See a) above

see 8[a] above


Quelle est la base légale pour la garantie de confidentialité ?

(Questionnaire Med_Civ, Q.8c)

Quelles sont les sanctions prévues en cas de violation de la confidentialité ?

(Questionnaire Med_Civ, Q.8d)

Accords ?

dispositions légales ?

Austria

Bosnia Herzegovina

The law on mediation and the AoM By-laws on mediation, which stipulate the cases of the eventual breach of confidentiality by mediator, regulate confidentiality. In addition to this the confidentiality clause is included in the Agreement to mediate and underlined by mediator at the mediation opening.

The AoM By-Laws regulate confidentiality breach as severe violation of process for which discipline sanctions vary from those financial to removal from the Roster of mediators. Decision on this is made by bodies of the Association on different levels. There are appeal procedures regulated as well.

Czech Republic

Finland

Germany

                2. In court cases the testimony isn’t to be used. Damage claims are possible.

Hungary

The safeguards of confidentiality are first of all the provisions of the Act. Nevertheless, it is allowed for the parties to differ from the provisions in agreements signed by the parties and the mediator.

As it was mentioned before, the mediators in collective labour disputes have a code of conduct; this is also a guarantee of confidentiality.

The Ministry of Justice - within the control of the activity of mediators - can warn the mediators and –as a final sanction – can delete the mediators from the official list.

Lithuania

Rules of court annexed mediation, approved by the Court Council of Lithuania, entrench safeguards on the confidentiality as they are stipulated in the UNCITRAL model law. It may be anticipated that these rules would be applied by analogy of law (analogia legis) in case of private mediation.

Agreements may not formulate efficient safeguards due to the specifics of Lithuanian legal doctrine, which is that at least basic principles on confidentiality should be provided by laws.

No at the moment.

Poland

Portugal

This question is already answered in a) of this number.

There not specific sanctions. The general Principle ruled the problem.

Romania

Art. 37 and 53 of the Law on mediation.

In case of breach of confidentiality, there is the disciplinary liability of the mediator. (art. 38 paragraph a of the Law)

Disciplinary sanctions shall be applied according to the seriousness of the breach, and they shall consist of: a written warning, a fine, the suspension of the mediator function, the canceling of the mediator function. (art. 39 paragraphs a), b), c) and d) of the Law)

Slovenia

1.

2. Provisions of our act about mediation in insurance matters and agreements.

3. All participants of mediation sign an agreement of confidentiality.

4. /

2. Every person has a right to complain  to special supervisory board who also dealt with complaints about the work of mediator.  The name of mediator can be removed from the list of mediators, so he/she can not act as mediator.

3. No.

Sweden

United Kingdom

(England and Wales)

see [a] above

The CMC endorsed and adopted the EU Model Code of Conduct for Mediators in 2004 – each accredited provider must have a written Code of Conduct for its members which must be no less rigorous than the EU model code. Please also see answer 6 [e] above.


The judicial systems investigated show a large measure of convergence in the understanding of the scope of the duty of confidentiality. This is true of all types of mediation, including civil mediation.

In most countries the mediator's duty of confidentiality is virtually absolute. It may be statutory (Hungary) or contractual (Germany). Where the duty of confidentiality is not laid down by statute, mediation services often apply the provisions of the European Code of Conduct for Mediators (Portugal, United Kingdom). The mediator has a duty of confidentiality at all stages of the mediation process and even after it ends (Romania, Poland). In a similar way to professional confidentiality, the mediator's duty of confidentiality continues even after he ceases to work as a mediator (Hungary, Romania).

It is worth noting that the scope of the duty of confidentiality often varies depending on the mediation outcome. If mediation does not produce agreement between the parties, their allegations and the facts and documents submitted by them remain confidential (Slovenia).

The parties themselves have a duty of confidentiality in respect of facts which come to light in the course of mediation, but this duty is often contractual: for example, the agreement on confidentiality may be ended by common consent of the parties (Slovenia, Romania). The same duty of confidentiality also extends to the parties' relations with third parties, the authorities and the courts: facts and documents cannot be disclosed unless the parties agree to it. If mediation is unsuccessful, the facts alleged and documents submitted by the parties in the course of mediation may not be used as evidence in subsequent court proceedings (Slovenia).

Concerning the mediation outcome, at first sight approaches seem to differ as to whether the mediation agreement falls within the strict scope of confidentiality. In some countries the mediation agreement is confidential unless the parties agree otherwise (Bosnia and Herzegovina, Romania). But the principle is not absolute, as the parties must disclose to the court those elements of the agreement necessary for determining the case. In other countries the mediation agreement is in the public domain unless the parties agree otherwise (Germany, Slovenia), and the parties can decide on confidentiality arrangements subsequent to the agreement in a separate accord.

National correspondents whose systems have mediation as an adjunct to the courts (Germany, Hungary, Portugal, Slovenia, United Kingdom) report no substantial difference between these types of mediation and the other specific types as far as the extent of the confidentiality requirement is concerned.

 

From an analysis of the national responses it is apparent that the principle of confidentiality is relative.

For the mediator, then, the principle of confidentiality is rigorous (he cannot depart from it without the express consent of the parties), but it is nevertheless not absolute. All the national correspondents who answered this question said that there were exceptions. For example, the legal systems studied often exempt mediators from the duty to give evidence in court on facts of which they become aware whilst acting in their capacity as mediator. The law allows this exemption to be removed where the mediation process has brought to light a criminal offence, attempted criminal offence or acts in preparation of a criminal offence (Slovenia, Hungary), or where the legitimate interest of one of the parties makes it necessary and appropriate that this information should be divulged (Portugal). Differences in approach between countries are also apparent when it comes to a former mediator giving evidence as a witness in court. Some systems require the prior agreement of the parties to mediation (Romania), whilst others set no conditions for this. But it was not possible to determine from our analysis of the national correspondents' replies on this whether the mediator must or may disclose facts of this nature.

The parties for their part may, by straightforward common agreement, lift the ban on disclosing information obtained during mediation either between themselves, between themselves and third parties/the court, or between themselves and mediators. The duty of confidentiality may also be removed for the purposes of enforcing a settlement reached through mediation (Germany).

Even though some of the countries studied do not have statutory rules on the principle of confidentiality (Germany), the general tendency is to give this primordial principle a precise and stable legal basis in a law, a code of conduct or, failing that, a mere agreement of the parties.

Any breach of the duty of confidentiality carries severe disciplinary penalties, up to removal from the official mediators' list (Bosnia and Herzegovina, Hungary, Romania, Slovenia). National correspondents report that mediators' decisions are open to appeal.  Compensation for damage caused by mediators' actions which breach confidentiality may be awarded under common law (Germany).

There is no standard definition of the duty of confidentiality in all countries. Confidentiality in civil mediation seems widely acknowledged to be relative: the principle everywhere is that the mediator is bound by confidentiality but that the parties may relieve him of that obligation at any given time.

In some countries the mediator may need to breach confidentiality if serious and compelling reasons require him to speak out (for example, if he has knowledge of an impending offence, or in the legitimate interest of one of the parties). It is important that these reasons should be harmonised, and likewise important to know when these reasons make it mandatory for the mediator to speak out and when they give him the option of speaking out.

Breaches of confidentiality by a mediator constitute serious professional misconduct and as such are severely punished by disciplinary measures.

In countries where the duty of confidentiality is not defined by statute, the relevant terms of the European Code of Conduct for Mediators are often applied.

V. Training and responsibility of mediators

The organisation of mediation: the heterogeneous nature of mediation training (Questionnaire Med_Civ, Q6c et Q7)

Recommendation Rec (2002)10 on mediation in civil matters says:

'15. States should consider taking measures to promote the adoption of               appropriate standards for the selection, responsibilities, training and qualification of mediators, including mediators dealing with international issues.'

Asked about national requirements concerning the professional background of a mediator (Questionnaire Med_Civ, Q6c), some national correspondents say there is no set legal requirement (Germany, Lithuania, United Kingdom). The diversity of mediators' profiles can even, in the view of some of them, be seen as an advantage of the procedure (impliedly making for greater efficiency).

The countries with the most stringent requirements are those which have reformed the basis of their justice system the most recently: Bosnia and Herzegovina (which insists that mediators must be university graduates), Hungary (which requires 5 years' experience of civil litigation), Romania (which requires a university degree plus 3 years' experience or a master's degree in mediation) and Slovenia (which requires a law degree plus a qualification to practise law and 5 years' experience).

The title of mediator is sometimes protected and confined to professionals with a specific background and sometimes open to professionals whose backgrounds may differ widely. The two variants have their advantages and disadvantages, and the replies express a mix of preferences for one or the other.

Future growth in population movements (from unrestricted movement of persons and goods, and from tourism) will doubtless prompt more and more cases of civil and commercial mediation with an extraneous dimension: if justice is to be properly administered, different countries' recruitment criteria for mediators will have to be able to guarantee comparable training levels and skills.

A future recommendation by the Council of Europe on civil mediation training should seek to harmonise these pre-recruitment requirements.

Mediation training exists in all the countries which replied. It is provided by educational establishments which vary from country to country: universities (Germany, Lithuania), non-governmental organisations (Germany, Bosnia and Herzegovina, Hungary, United Kingdom), the judiciary (Slovenia). However, the tendency would seem to be for more involvement of NGOs and less direct involvement of the state in these training measures.

The number of hours of training varies widely from country to country (from just a few to almost 1 800) but true comparison is not possible because of the way these hours are calculated – sometimes they include hours of supervision by a more experienced colleague in the early days of working as a mediator, and sometimes not. For purposes of comparison the CEPEJ would do well in future to distinguish between practical and theoretical training.

It is fair to say at least that there are disparities within any given country, as in family mediation, but that there are no problems in comparing the actual substance of training. Very often, the hours of training are not the same: in Slovenia, for example, the range is 40 to 100 hours. Organisations in Germany provide between 85 and 1 800 hours. There would appear to be no good reason for these variations. They offer no transparency for the user.

Mediators, it is true, seem to regard this training as substantial and, in all honesty, adequate. But standards of training sometimes depend on the interests of the competitive market, with no precise and basic rules being laid down from Strasbourg. In some countries such as Germany there is a market in mediation training, but in any event disparities persist.

Outlined below are our conclusions on this point in regard to family matters, which seem to us to be entirely valid for civil matters too.

There is a need for harmonisation not only of the requirements for applications for the position of mediator but of all the requirements for applications and training.

States, as territorial units, need to minimise training disparities within their borders. Moreover, for justice to be properly administered, the various countries should be able to guarantee comparable levels and qualities of training internationally, not least because this is made necessary by the rise in migration and the increase in mutual recognition of decisions between countries.

A future recommendation by the Council of Europe on civil mediation training should seek to harmonise this training.

It should also encourage the supervision of new mediators by experienced ones.


Countries

Existe-t-il une formation spéciale pour les médiateurs ? (Questionnaire Med_Civ, Q7a)

Quel est le contenu et quelle est la durée de cette formation ? (Questionnaire Med_Civ, Q7b)

Cette formation est-elle suffisante ? Comment pourrait-on l'améliorer ?  (Questionnaire Med_Civ, Q7c)

Austria

Bosnia Herzegovina

There are obligatory basic (5 days) and advanced (2 days) trainings provided by the Association of Mediators in accordance to our own programme consisting of:

1.   theories on conflicts,

2.   analysis of conflict,

3.   dispute resolution methods,

4.   alternative dispute resolution,

5.   negotiation

6.   steps to the agreement in negotiation process,

7.   negotiation styles,

8.   role plays on negotiation,

9.   mediation,

10.   basic principles of mediation,

11.   phases of mediation process,

12.   comparison of mediation and court procedure,

13.   communication skills,

14.   mediation role plays (each candidate must pass all the roles in the process for at least 3 times)

15.   legal framework for mediation in BiH,

16.   Implementation of mediation in BiH,

17.   procedures and forms used in mediation model in BiH

18.   models of mediation in other countries

19.   Watching of a video taped mediation of observing real mediation session.

There are very few other trainings or seminars related to mediation implemented mostly by foreign organizations from time to time. We can say the Associations’ programs are the only trainings that are organized on a regular basis.

Depending on the needs of mediators showed up to now and in the future, the Association will soon start to design new programs that all registered mediators have to pass each year.

Upon request mediators may pass several mentoring sessions – conducting mediation with presence and support of the mentor, however it is not obligatory step.

Basic training 5 days. Advanced training 2 days.

From the worldwide accepted standards for mediation training, the AoM training is sufficient for certification of the mediators. BiH’s reality, however, is somehow different from most of the European countries and there is no exposure to the professional development, given the fact that most of the writings on ADR have not been translated in local languages, there are no sufficient forums for the mediators’ exposure to the field and there is no practice so that the lessons learned could be incorporated in the professional development and training curricula.

The AoM believes that, although the mediators can be certified and start practicing with the existing training, there is a need for the further training program development and, eventually for specialized training in different areas or provide workshops on different challenges mediators face in phases of mediation. Improvement of training teaching tools (including videos, presentations etc) that are limited at this point is also very important part to be taken care of in the nearest future.

Czech Republic

Finland

Germany

1.             The most demanding trainings are master courses at universities (like FernUniversität Hagen). Universities also offer lower trainings, most with practical orientation. Besides that are many private trainings.

2. Many different trainings are offered bei private associations and universities

1.             The Training at university corresponds to international standards (90 ECTS-points = workload of 1.800 hours).

2. central for each training is : priciples and targets of mediation,

indication, structur and course of mediation (model of phases),

attitude and ethics of mediator;

basis of mediation (psychological, juristical, theorie of communication, theorie of conflicts, fairness and subjecive justice, history of mediation etc.),

techniques of communication and working (methods of talking and intervention, handling of differences in power, techniques of moderation and visualizing, techniques of de-escalation, techniques of creativity, caucus etc.),

regulatory framework of mediation,

traditional settlement of a dispute and mediation,

marketing and sales canvassing.

Some trainings are spezialiced, for example familiy mediation and economy mediation. There is a difference in number of hours and requirement of practical experience (ducumentation of cases). The volume of training is between 85 and 1000 hours.

1.             Yes, it corresponds to international standards.

                2. There are no clues that trainings are of poor quality. The discussion about standards for trainings is also influenced by interests of competitors on the market of trainings.

Hungary

Yes, NGO-s organize several trainings, but it is not a prerequisite for being an accredited mediator.

For example the National Professional Federation of Contact Centre Mediators in Hungary has a treining in the field of family mediation.

There are different trainings from the 1-2 day duration to the 2-3 month duration. The shorter ones deal with the principles and the basic rules of mediation, while the longer ones deal with the mediation techniques, attendants can take part in mediation procedures.

From 1 of September, 2006. a new - 4 semester duration – post graduate course will start in the Pázmány Péter Catholical University. This means, that mediation will be a part of higher education.

The content of the training of National Professional Federation of Contact Centre Mediators in Hungary is available on the Federation’s website (www.kapcsolatalapitvany.hu)

The trainings are apparently sufficient, the necessary information about them are available at the mediation organisations. Of course, the training can be improved from time to time. After the trainings the regular supervision is also important.

Lithuania

Training courses are organised by universities.

At the moment they are three-four days intense mediators training courses offering development of basic knowledge and skills.

Short (2-4 academic hours) seminars with overview of mediation principles and techniques are organised as well.

It corresponds to Lithuania’s needs at the moment. Universities consider offering variety of deeper training as the need will emerge (including possible master’s degree studies).

Poland

Portugal

Romania

Slovenia

1. Yes, a court annexd training is a week long (40 hours), other trainings are longer, but I thing in other mediation procedures the mediator does not have to be a lawer.

2. Yes

3. Yes

4. Yes we have several trainings.

1. It's 40 hours long training with fields on mediation principles, psihologcal studies and other things, but the exacte content I don't know.

2. Training is provided by Ljubljana district court.

3. The basic training for mediators is at least 40 hours long.

4. 100 hour basic training and 100 hour continuing training on family mediation, 50 hour continuing mediations for business and for labor mediation.

1. I thik it is, the mediator also have regular meetings where they share expiriance and solve problems that are seen during the mediation procedute.

2. I think that this training is sufficient but important are also additional trainings for mediators (for example special seminars).

3. The basic training is not sufficient, that’s way we provide advance trainings, expert meetings for mediators and joined meetings of mediators and judges.

4. Yes they are. They could only be improved with much more supervisions.

Sweden

United Kingdom

(England and Wales)

Not regulated by government. Training is provided by CMC accredited organisations for their own members.

Format of training programme varies according to each individual organisation but to achieve accreditation, the mediator training must include training in ethics, theory, practice, negotiation and role play exercises – total time of not less than 24 hours of tuition and role play followed by a formal assessment.

Must be to an acceptable standard for the organisation to achieve CMC accreditation.


VI. Agreements reached in mediation

Recommendation Rec (2002)10 on mediation in civil matters says:

'16. In order to define the subject-matter, the scope and the conclusions of the agreement, a written document should usually be drawn up at the end of every mediation procedure, and the parties should be allowed a limited time for reflection, which is agreed by the parties, after the document has been drawn up and before signing it.

17. Mediators should inform the parties of the effect of agreements reached and of the steps which have to be taken if one or both parties wish to enforce their agreement. Such agreements should not run counter to public order.'


Accord sur le fait de recourir à la médiation dans un litige spécifique (Questionnaire Med_Civ, Q12a)

Accord résultant de la procédure de médiation

Countries

Statut juridique de l’accord

Exécution de l’accord : pouvoirs du tribunal

Statut juridique de l’accord

(Questionnaire Med_Civ, Q12b)

Exécution de l’accord : procédures existantes

(Questionnaire Med_Civ, Q12c)

Austria

Bosnia Herzegovina

Mediation is voluntary so the parties can always change their minds in this regard, without any consequences to the court case.

The Settlement Agreement reached in from of the certified and registered mediator is equal to the “enforceable title by the Law” so the parties can, in case the obligation is not being fulfilled voluntarily, ask the Court for the enforcement.

It is enforceable by the Law.

Czech Republic

Germany

1. Mediation usually ends by contract.

2. The agreement is a process contrac

During mediation filing of action is juridical inadmissible.

1. It depends on parties intention. Often it’s a contract under private law. It may be certified by a notary public. In court annexed mediation is the possibility of a court settlement which is inforceable also.

2. The agreement is obliging

Court settlement or lawyer settlement (§§ 796a ff. ZPO).

Finland

Hungary

The Act on Mediation does not regulates a so called mediation agreement.

Therefore the court does not have powers concerning this agreement and its enforcement.

The settlement agreement – as a general rule – is not enforceable directly, so the parties have right to seek a solution for their dispute in court or by way of arbitration.

The parties also have possibility to make their agreement enforceable, if they turn to a lawyer or notary in order to include it in an enforceable instrument.

Lithuania

At the moment these agreements have are not legally enforceable. But the situation may change with the adoption of the new draft law on mediation.

According to the provisions of Civil Code and to the judicial practice written settlement agreements have power of law to the parties. If the agreement is approved by court, it has res judicata power.

Oral settlement agreements formally (according to the provisions of the Civil Code) are null.

It is possible to apply to court for approval in summary proceeding of the settlement agreement which was concluded out-of-court. The application signed by both parties is needed. All settlement agreements concluded in court proceedings must be approved by court, otherwise they are not valid. When the settlement agreement is approved by court, it becomes res judicata.

If the written settlement agreement is not approved by court party whishing its enforcement may launch the claim for the enforcement of the agreement.

Poland

Portugal

The Mediation homologated by the Judge has the possibility of enforcement as a decision of a Court of Law.

The settlement of an agreement reached as a result of Mediation without the homologation by the Judge has the power of a contract,which means that it can not be directly enforced.

Yes, they have to bring the action before a Court of Law. But if the subject is in the field of matters foreseen  by the Act 78/2001 the parties can bring the settlement of the agreement, before a the Justice court and ask for the homologation   in that case it became directly enforced.

For all the other which means the normal civil procedure, parties have to bring the action before a judge but he can not homologate the agreement.

Romania

Mediation sessions are forbidden before the signing of the mediation agreement. The agreement shall obligatorily be reached in a written form, between the mediator, on the one hand, and the disputing parties on the other hand, and it shall include several clauses, under the total annulment sanction. – see art. 44.48 of the Law

The mediation agreement is an executory title concerning the obligation of the parties to pay the due fee owed to the mediator. (art. 48 of the Law)

The settlement agreement between the parties includes all the clauses the parties have agreed on, and has the value of a written document under private signature. (art. 58 al. 1 of the Law)

The agreement between the parties can be submitted to:

- the examination of the notary public in view of authentication (art. 59 al. 1 of the Law)

or, depending on the case,

- the approval of the court (in the case of a pending dispute which has been suspended at the request of the parties in view of carrying out the mediation procedure), which shall pass an order acknowledging the agreement between the parties under the provisions of the Code of civil procedure. (art. 59 al.1; art. 61 and art. 63 of the Law)

Slovenia

1. The court mediation agreement has no legal power or status, the parties, who agree to go to court annexed mediation can finish the procedure at any time they like.

2. Mediation agreement is bilateral contract of the parties.

3. Participation in mediation is completely voluntary.

3. Party can retract its consent for mediation at any time.

4. After clients have achived the deal they go with that agreement to do the notarial record.

1. The court mediation settlement has the same status as a judgment, other mediation agreements has the same status as a contract.

2. Agreement reached as a result of mediation is settlement out of court.

3. Agreement has no legal status until it is not signed in front of a judge in a form of legal settlement or as out of court settlement.

4. It is a status wich has to be concerned, of course if it is written in the lines of Constitution and law.

1. I'm not aware of them.

2. There is possibility that agreement reached as a result of mediation (settlement out of court) is confirmed by the court and become compromise in court and enforceable.

3. Yes, parties can sign a mediation agreement as a court or out of court settlement.

4. /

Sweden

United Kingdom

(England and Wales)

The legal status depends on the format of the agreement to mediate in the event of a dispute.

If it is contained within a contract as a ‘dispute resolution’ clause it is likely to be binding and therefore actionable and enforceable. If it has been voluntarily signed by both parties after proceedings have been issued, it may not have the same binding status as usually either party has the right to withdraw unilaterally from the mediation process at any stage.

The court can be asked to adjudicate on an alleged breach of a mediation agreement for any dispute and can decide whether there was a contractual obligation for the parties to mediate a dispute where the original contract may have contained a mediation clause.

A mediated agreement for an issued claim that is not judicially approved is in effect a signed contract between the parties that may be actionable by restoration of the original litigated claim if breached. However a court approved agreement of an issued claim would usually be directly enforceable by the court if the agreement is not complied with by either party without the need for the original action to be revived.


Accord sur le fait de recourir à la médiation dans un litige spécifique

Accord résultant de la procédure de médiation

Pays privilégiant la volonté autonome des parties

Pays privilégiant la force exécutoire de l’accord ou la volonté du juge

Pays privilégiant la volonté autonome des parties

Pays privilégiant la force exécutoire de l’accord ou la volonté du juge

Bosnia Herzegovina

Germany

Hungary

Lithuania (for the moment)

Slovenia

United Kingdom (contract as a dispute resolution clause)

Lithuania (soon: draft law)

Portugal

Romania

Slovenia (if notarial record)

United Kingdom

Bosnia Herzegovina (court)

Germany (notary)

Hungary (notary)

Lithuania (court)

Portugal (directly or court)

Romania (notary or court)

Slovenia (court)

United Kingdom (court)

Countries are quite divided as regards the status which the agreement to use mediation should have. Enforceability of an agreement reached between the parties clashes with a possible interpretation of another principle of  Recommendation R(98)1 that 'mediation should not, in principle, be compulsory'. Does this mean that the parties must always be free to withdraw from an agreement they have undertaken to uphold? This formula needs to be tightened up.

But all countries make agreements reached by the mediation procedure enforceable, where that procedure is approved by a competent authority –a notary (Germany, Hungary) or a court (Bosnia and Herzegovina, Lithuania, United Kingdom, Slovenia). In some countries both are possible, notary and court (Romania). Just one, Portugal, goes as far as to make the mediation agreement directly enforceable, depending on the area of mediation concerned.

The CEPEJ-GT-MED might usefully look in greater detail with the national correspondents at the ways in which agreements are enforced, with special reference to the time limits for enforcement. 

VII. Information on mediation

For our analysis of this, please see A. National awareness and use of the recommendation.

VIII. International aspects

Recommendation Rec (2002)10 on mediation in civil matters says:

'22. States should encourage the setting up of mechanisms to promote the use of mediation to resolve issues with an international element.

23. States should promote co-operation between existing services           dealing with mediation in civil matters with a view to facilitating the use of international mediation.'

The CEPEJ-GT-MED asked no questions about international mediation.

IX. Government involvement

Countries

Les services/organismes gouvernementaux encouragent-ils à résoudre les litiges dans lesquels ils sont partie grâce à des modes alternatifs de règlements des litiges ou à la médiation ?

Questionnaire Med_Civ, Q. 13 a

S’il existe des obstacles pour les institutions gouvernementales à l’utilisation des modes alternatifs de règlements des litiges, veuillez préciser.

Questionnaire Med_Civ, Q.13 b

Austria

Bosnia Herzegovina

Yes

There are no official obstacles, however daily politics may influence their decisions as well as for some issues the public attorneys do not have the authority to decide – there are complex administrative procedures for example for state owned property.

Czech Republic

Finland

Germany

                2. Unknown.

2. Dullness of public authorities, hesitation of public servants.

Hungary

The Ministry of Justice does not have any information, if governmental bodies are using ADR as a party.

Lithuania

No

Lack of confidence, belief that only judicial dispute resolution is fair and reliable.

Poland

Portugal

Yes. There some new projects but not yet in force.

I think it doesn't exist  any obstacles for Government concerning Mediation.

Romania

Slovenia

1. Not always,  and more times no, they are not interested in mediation service.

2. /

3. No. Government departments/agencies rarely give consent for mediation. In case they do, the problems arise at the time of signing of the court settlement. The person that took part in a mediation usually doesn't have the authority to sign the settlement. In some cases the conformation from the government is needed, which can take a long time.

4. No

1. Is just my opinion that maybe they try to solve problems (disputes) before they come to court of law and if the settlement is not possible before they go to court,  they don't wont to try mediation, because they think they have tried all before the court dispute.

2. /

3. As stated above.

4. /

Sweden

United Kingdom

(England and Wales)

Yes. The UK Government issued ‘The Pledge’ on 23 March 2001 on behalf of all Departments and agencies. This states, inter alia, that ADR will be considered in all suitable cases and also that ADR clauses should be included in standard government procurement contracts. The use of ADR by Government departments has been monitored annually since 2001. See DCA website – details in general information above.

Yes. Some cases may not be suitable for settlement through ADR – for example, abuse of power, public law, human rights and vexatious litigants.

The table shows that there is little government involvement in mediation even where the state is itself a party to the dispute.

The national correspondents say that government attitudes towards mediation are negative,  reportedly because there are administrative obstacles to the use of this method and because the public sector remains mistrustful of it as an alternative (Germany, Bosnia and Herzegovina, Lithuania).

Among administrative obstacles, correspondents cite the fact that government agents are not empowered to sign the mediation agreement (Bosnia and Herzegovina, Slovenia). To get round this the UK Government, in 2001, adopted a regulatory measure making it easier for agencies and ministries to take part in mediation, including in their terms of reference the power to sign the mediation agreement. We believe this example of a national measure should be borne in mind by the other member countries when they next carry out reforms in this area.

 

The national correspondents also point out that some types of dispute involving government bodies are not amenable to mediation, for example disputes over abuse of power or human-rights violations.

There is little involvement of the state in mediation when the state is itself a party to the dispute.

But that is not to say that the situation cannot change.

National measures are needed (legislative, regulatory or administrative) to remove the artificial administrative obstacles which prevent government bodies from using mediation. They should also raise awareness in the sectors concerned of dispute-settlement channels other than the courts. The United Kingdom example shows that this can be done.

2.2.      Specific measures

        Publicising legal instruments adopted by the Council of Europe

Objectives         suggest ways in which the Council of Europe and states can improve awareness and use of non-mandatory texts adopted by the Council of Europe.

One : win the trust of researchers, parties' lawyers and judges by involving them in the mediation process as closely as possible in order to ascertain their expectations

Nationally, academics and legal practitioners directly involved in mediation are for the most part aware of Recommendation Rec 2002 (10) on mediation in civil matters.

Research is being done in a number of countries (often by several teams in each country). This research is on the increase. It might be useful for the CEPEJ-GT-MED, the Council of Europe and mediation generally if these teams (whose addresses are often given in the responses) were put in touch with one another  so that academic study of the question could be Europe-wide.

As required by § 21 of Recommendation Rec (2002)10, measures to raise awareness of mediation have been adopted for judicial personnel. Courses on mediation form part of official training programmes for judges.

A new recommendation dealing with civil mediation could, more explicitly than §21, call on countries which have not yet done so to adopt awareness-raising measures for magistrates, in line with existing international practice.

Two : win public trust by broadly publicising the advantages of mediation in relation to national needs

The status of mediation in civil matters may improve over time, but a well-defined communication strategy will be necessary. The Council of Europe should undoubtedly consider this and think about the specific tools to be put in place to this end: one option might be to revise the recommendation, making it more precise on this point and introducing, for example, a proper 'specification' for information.

Countries should run short (ie less costly) but recurrent national and local publicity campaigns. These should highlight the strengths of penal mediation with reference to national needs and national strengths.

The chief strengths might be as follows:

- lower cost

- mediation is less formal than civil proceedings

- shorter time scales

- better preservation of dialogue or relations between the parties

- training and skills of mediators

- user satisfaction

- etc.

        Revision of existing instruments

Objectives         given the development of national mediation systems, consider revising the recommendation and put forward appropriate proposals.

Proposal one: introduce the idea of timely information

The legal systems studied seem to attach great importance to informing potential users of the option of mediation and its principles, procedure and legal consequences.

In some countries, however, this information is deemed inadequate.

A new recommendation dealing with civil mediation could stipulate that the user must be given full and timely information to enable him to reach a reasoned decision on whether to use mediation, in full awareness of the legal consequences of doing so.

Proposal two: introduce the idea of the separation of functions

Most of the systems studied do not allow the judge to act as mediator but in some countries the two functions may be combined.

Where this is allowable, the judge must first have undergone specific mediation training.

Consistently with the principle of the separation of functions, the judge is not usually allowed to act as mediator in a case which he is trying.

A new Recommendation dealing with civil mediation should expressly cover this situation.

Proposal three: seek to minimise financial inequalities between parties

Users are influenced by the cost of mediation, which seems not to be borne equally in all cases, sometimes favouring the affluent, and sometimes the less well-off. On grounds of equality before the law and of access to law, it is not acceptable that certain population groups should be precluded from using a service for financial reasons.

It is particularly important that countries should not create inequality by amply funding the traditional judicial system and giving no financial support to those who avail themselves of mediation. Without proper funding, mediation will struggle to prove its effectiveness, will struggle to gain acceptance with the public and will remain the prerogative of the most well-off.

Countries with little public awareness of mediation are less inclined than others to legislate to create a system of government funding. Paradoxically, public awareness has to be encouraged, and only the state can do that adequately.

Countries seem broadly to accept the principle of a system of legal aid for civil mediation (just one exception). Users are sometimes required to pay part of the cost (not by all countries):  mostly users do not have to contribute if they meet the criteria for legal aid.

The cost of mediation to the user varies widely within individual countries. Comparison between countries requires precise data, in comparable units, which the CEPEJ-GT-MED does not have at present. Another time it would be useful to make the questionnaire more rigorous in this regard.

The degree of state involvement in the plan to develop mediation varies markedly in the systems analysed.

In some countries no area or activity of civil mediation falls within the government remit. In others the State has responsibility for organising mediation and promoting it to the courts. 

It is striking that there is currently no government funding for civil mediation.

Proposal four: standardise mechanisms guaranteeing the quality of civil mediation services, in line with existing international practice

A high standard of mediation services in the countries studied results from a body of measures ensuring that mediators have high professional qualifications (selective recruitment procedure, accreditation, certification of mediation bodies), providing in-service training and organising routine case-by-case evaluation of mediation quality.

Asking users to rate their satisfaction with the quality of the service provided by mediators creates safeguards against possible flaws in the mediation process.

Self-regulation in mediation, which is very widespread in the sector and often based on the European Code of Conduct, combines the practices of monitoring and evaluating quality of service.

National mechanisms in place to minimise the impact of inadequacies in the quality of mediation services include in-service training for mediators, procedures for challenging the quality of mediation services, disciplinary rules and professional indemnity insurance. 

Requiring the mediator to make sure that the mediation process is properly understood by users is also a factor in successful and completely fair conciliation procedure.   

A new recommendation dealing with civil mediation could call on countries which have not yet done so to standardise mechanisms guaranteeing the quality of civil mediation services, in line with existing international practice: ultimately, countries must be able to achieve a level of service to which all the member states subscribe. 

Proposal five: redefine the scope of confidentiality both before and after mediation

There is no standard definition of the duty of confidentiality in all countries. Confidentiality in civil mediation seems widely acknowledged to be relative: the principle everywhere is that the mediator is bound by confidentiality but that the parties may relieve him of that obligation at any given time.

In some countries the mediator may need to breach confidentiality if serious and compelling reasons require him to speak out (for example, if he has knowledge of an impending offence, or in the legitimate interest of one of the parties). It is important that these reasons should be harmonised, and likewise important to know when these reasons make it mandatory for the mediator to speak out and when they give him the option of speaking out.

Breaches of confidentiality by a mediator constitute serious professional misconduct and as such are severely punished by disciplinary measures.

In countries where the duty of confidentiality is not defined by statute, the relevant terms of the European Code of Conduct for Mediators are often applied.

A new recommendation dealing with civil mediation should suggest:

                a more rigorous definition of the scope of confidentiality, with more precise definition of exemptions from this duty;

                introducing national legislation requiring parties to agree, for a period of time following mediation, the scope of confidentiality and penalties for breaches of it.

Proposal six: harmonise pre-recruitment criteria for mediators and the objectives of mediation training

The title of mediator is sometimes protected and confined to professionals with a specific background and sometimes open to professionals whose backgrounds may differ widely. The two variants have their advantages and disadvantages, and the replies express a mix of preferences for one or the other.

Future growth in population movements (from unrestricted movement of persons and goods, and from tourism) will doubtless prompt more and more cases of civil and commercial mediation with an extraneous dimension: if justice is to be properly administered, countries' recruitment criteria for mediators will have to be able to guarantee comparable training levels and skills.

A future recommendation by the Council of Europe on mediation training should seek to harmonise these pre-recruitment requirements.

There is a need for harmonisation not only of the requirements for applications for the position of mediator but of all the requirements for applications and training.

States, as territorial units, need to minimise the training disparities within their borders. Moreover, for justice to be properly administered, the different countries should be able to guarantee comparable levels and qualities of training, not least because this is made necessary by the rise in migration and the increase in mutual recognition of decisions between countries.

A future recommendation by the Council of Europe on civil mediation training should seek to harmonise this training.

It should also encourage the supervision of new mediators by experienced ones.

Seventh proposal: eliminate obstacles which prevent use of mediation in cases where government bodies are parties to the dispute

There is little involvement of the state in mediation when the state is itself a party to the dispute.

But that is not to say that the situation cannot change.

National measures are needed (legislative, regulatory or administrative) to remove the artificial administrative obstacles which prevent government bodies from using mediation. They should also raise awareness in the sectors concerned of ways to settle disputes other than through the courts. The United Kingdom example shows that this can be done.

        Specific tools for improving implementation of the principles

Objectives         Suggest further in-depth study of a number of questions specific to mediation, with reference to existing relevant national or international instruments and with due regard for the legal traditions of each country.

Suggest ways of ensuring that the recommendation is properly followed (good practice guides, guidelines, codes of conduct, etc.).

Question one: efficacy of mediation in matters not involving money

By and large all civil and commercial disputes are amenable to mediation, apart from those cases in which the nature of the dispute precludes compromise. Disputes most commonly resolved by mediation are those involving financial claims.

In most cases the success of mediation depends not so much on the matter at issue as on the parties' willingness to co-operate and maintain contact after mediation.

The Council of Europe could study this question further with a research project focusing on the efficacy of mediation in cases not involving money.

Question two: ways of enforcing mediation agreements

Countries are quite divided as regards the status which the agreement to use mediation should have. Enforceability of the agreement reached between the parties clashes with a possible interpretation of another principle of Recommendation R(98)1 that 'mediation should not, in principle, be compulsory'. Does this mean that the parties must always be free to withdraw from an agreement they have undertaken to uphold? This formula needs to be tightened up.

But all countries make agreements reached by the mediation procedure enforceable where that procedure is approved by a competent authority – a notary (Germany, Hungary) or a court (Bosnia and Herzegovina, Lithuania, United Kingdom, Slovenia). In some countries both are possible – notary and court (Romania). Just one, Portugal, goes as far as to make the mediation agreement directly enforceable, depending on the area of mediation concerned.

The CEPEJ-GT-MED might usefully look in greater detail with the national correspondents at the ways in which agreements are enforced, with special reference to the time limits for enforcement. 


3 Recommendation Rec(99)19 concerning mediation in penal matters

        Measuring national impact

       National knowledge and use of the recommendation

A recommendation that is generally known to the academic community:

Most national correspondents stated, in response to the CEPEJ questionnaire, that the recommendation concerning mediation in penal matters was known in their country.

Although not all states responded, eight of them did so: Austria, Germany, Hungary, Lithuania, Romania, Slovenia, Sweden and the United Kingdom (England and Wales):

Is Recommendation Rec(99) 19 concerning mediation in penal matters known in your country?

(Questionnaire Med_Pen, Q.1a)

Yes

No

Austria

Germany (professional circles)

Hungary

Lithuania (universities)

Romania

Slovenia

Sweden

United Kingdom (England and Wales)

Germany

Lithuania (practitioners)

While the recommendation appears to be “known”, it would seem that it is known only within professional circles, or even only to a specific category of professionals, since sometimes practitioners themselves are not aware of it (Lithuania).

All in all, the milieu in the countries concerned that is best informed about the existence of the recommendation is the universities. Recommendation Rec (99)19 provides:

 

                        34.       Member states should promote research on, and evaluation of, mediation in penal matters.

Mediation-linked research is carried out in most countries; it is not systematic (Lithuania, Slovenia), it is sometimes considered desirable to increase the amount of research (Sweden), but research  is gradually becoming more common in Austria, Germany, Slovenia, Sweden and the United Kingdom. Various studies are currently being carried out or are planned in those countries, both in law and in sociology (Questionnaire Med_Pen, Q.3f).

In the member countries it is the universities that are aware of Recommendation Rec 99(19). However, research is not systematically carried out and some countries would like to see more, in particular where it would be an opportunity thus to appraise the effectiveness of penal mediation nationally.


A recommendation with a relatively marked impact nationally:

With the exception of Germany and Lithuania, the countries claiming to be aware of the recommendation have used it as input to scholarly discussion, to develop their judicial practice or even to amend their legislation.

Impact de la Recommandation Rec(99) 19

sur la médiation pénale

(Questionnaire Med_Pén, Q.1b)

Pays dans lesquels la Recommandation Rec (99) 19 sur la médiation pénale est connue

(Questionnaire Med_Pén, Q.1a)

Impact faible

(informatif, etc.)

Impact fort

(réformes normatives, développement de la pratique judiciaire, débat doctrinal, etc.)

Autriche

1. Code of Criminal Procedure (CCP) provide for a broad model of diversion to be applied on mandatory basis by the prosecutor or the judge. The possibilities of diversion included out-of-court victim offender mediation

2.Each year about 9000 criminal cases are mediated. That means that about 16.000 people participate in the mediation process. The population of Austria is 8,1 Million people.

Allemagne (cercle professionnel)

1. The effects are indirect […]the effects are to be estimated rather modestly – in practical work they have no repercussions.

4. Up to now, no effects known; […]the resolution hasn't changed things.

Hongrie

Lituanie (universitaires)

Mediation isn’t applicable in penal matters in Lithuania.

Roumanie

Its main impact stays at the information level and, generally, with those working in the field of mediation. Equally, the organization of the profession of mediator was taken into account when drafting the Law on mediation. 

Slovénie

In 1998, the Ammendments of Criminal Proceeding Code (CPC) implemented the new institute of VOM. It pays regard to all basic aims and principles of VOM as well as incorporates other rules dealing with acting and organizing of VOM in practice. 

Suède

There is a recommendation to the municipalities to arrange mediation activity, but there is voluntary up to January the first 2008.

Royaume-Uni (Angleterre, Pays de Galles)

The principles set out in Recommendation (99) 19 are embedded within our best practice guidance for restorative practitioners.

The conclusions to be drawn from this table are similar to those formulated when this question was dealt with in relation to family mediation. For more information, please refer to that section.

The principles set forth in Recommendation (99)19 may have a real impact where national law is in the process of developing. Dissemination of the recommendation must therefore be accompanied by development of other factors such as the appropriate financing – since training mediators is expensive – and recognition by the courts of the usefulness of mediation procedure.

A recommendation that is almost always incorporated in the regulations:

Recommendation Rec (99)19 provides:

“6.        Legislation should facilitate mediation in penal matters.” 

Penal mediation formed the subject-matter of one of the oldest of the four recommendations devoted to mediation. It is clear from the following table that Recommendation Rec (99) 19 is often reproduced in national rules:

Is penal mediation regulated by law? (Questionnaire Med_Pen, Q.2a)

Yes

No

Austria

Bosnia Herzegovina (some aspects of it)

Germany (some aspects of it)

Hungary

Portugal (some aspects of it)

Romania

Slovenia

Sweden

United Kingdom

Lithuania

The conclusions to be drawn from this table are similar to those formulated when this question was dealt with in relation to family mediation. For more information, please refer to that section.

It is significant, however, that on this point penal law does not constitute a special case, whereas it might have been assumed to be one in view of its close connection with public order; quite apart from the fact that in certain states penal mediation is not in any way regulated by law (Lithuania), even among countries where mediation is regulated the different aspects we are concerned with may be regulated in one country but not in another.

That applies, for example, to the scope of penal mediation, which may vary significantly: interference with property (Bosnia-Herzegovina, Hungary), offences against the person, trafficking, offences punished by a custodial sentence of under five years (Hungary). It also applies to the procedural rules of mediation – procedures involving minors (Slovenia), the role of the courts. And lastly it applies to the objectives of mediation: restorative justice (United Kingdom). (Questionnaire Med_Pen, Q.2b)

While most of the principles in Recommendation Rec (99) 19 on mediation form the subject-matter of national rules, adoption of the principles is by no means automatic. However, none of the principles seems to raise insurmountable problems resulting in absence of rules on a specific point in all countries. Analysis of the replies reveals, rather, a national tendency increasingly to transpose the principles of the recommendation into the national rules, although there are “gaps” in certain spheres.

It does not seem possible, on the basis of the public-order nature of penal law, to identify specific aspects which render the regulation of mediation mandatory.

If the CEPEJ-GT-MED eventually wishes to have a comprehensive synopsis of the question, it is quite possible for it to draw up a table (answer yes/no) asking correspondents, for each principle of the recommendation, whether a national regulation exists.

Penal mediation services widely known to the general public and requiring the establishment of a well defined concept of communication (Questionnaire Med_Pen, Q.3a et b)

It is not possible to say that in Europe today the general public is really aware of and has real confidence in the penal mediation services.

Admittedly, it appears that in Austria and Slovenia those services are on the whole well known (200,000 users have already had recourse to penal mediation in Austria, out of a population of 8 million), and the United Kingdom states that users who have had recourse to mediation were satisfied on the whole. Hungary produces, via the media, short news items which provide the population with rapid, easy-to-understand information.

However, it seems that some states do scarcely anything to ensure that penal mediation is known and, consequently, appreciated (Germany, Lithuania, Romania). Geographical discrepancies may lead in penal law, too, to a problem of access to the law (thus, in Sweden, only a third of the population has access to mediation).

The situation in penal mediation may improve with time, but the states frequently say that a well defined communication blueprint will first have to be produced. The Council of Europe probably ought to envisage responding to that expectation by considering what specific communication tools might be introduced: a review of the recommendation with specific reference to that point, putting forward, for example, a list of requirements in relation to information, could be envisaged.

Countries should, in particular, set up, at national and local level, recurrent short (therefore less expensive) publicity campaigns. Such campaigns should highlight the strong points of penal mediation according to national needs and particular national strong points.

The main basic pluses might be regarded as:

- active personal participation in the penal procedure by the victim, the offender and all those involved as parties

- involvement of the community

- meeting victims’ legitimate interest in having more chance to express their views, communicate with the offender and obtain apologies and compensation

- ensuring that offenders acknowledge their responsibility (education)

- training and competences of mediators

- lower procedural costs

- a more appropriate response from society in dealing with offences

- less time-consuming procedure

- user satisfaction

- etc.


Ignorance of the penal mediation services: justice authorities in retreat (Questionnaire Med_Pen, Q.3d et Q9b)

We have already commented on how mediation is dependent on the degree of confidence which judges have in it. Those comments, which focused on family matters and to which the reader is referred, perhaps allow us to identify a specific feature of penal law: on the basis of the replies from national correspondents, it appears that the authority responsible in the criminal sphere for informing users of their rights and about what mediation involves varies from country to country. Responsibility seems to lie more often with the mediator – not the courts – and the police (Germany, Sweden) (Questionnaire Med_Pen, Q.3d). For the mediator, providing that information is also sometimes a legal obligation (Austria, Romania, Slovenia). In spite of everything, the information provided still frequently seems to be insufficient.

Whereas in family matters the greater judicial awareness of mediation seems to be perceived by all countries as one of the keys to the success of mediation, it appears that in penal matters countries make fewer efforts: while penal mediation is always included in the training of the justice authorities in Austria and Sweden, it is not systematically included in Germany (probably in part as a consequence of federalism) and never in Slovenia, which prefers to promote exchanges between judges and mediators by means of conferences(Questionnaire Med_Pen, Q.9b).

While it is significant that in family matters efforts have begun being made to raise judges’ awareness of mediation, and indeed to have judges participate in mediation, the judge is less in evidence in the criminal field. It is unlikely, though, that countries have opted to minimise the role of the judge in penal mediation. It is probably more accurate to assume that the states are lagging behind in this area.

Making the justice authorities aware of penal mediation does not systematically entail training. The confidence which the justice authorities place in mediation is essential and yet they seem to be less prominent than, for example,  in family cases when it comes to encouragement of mediation.

At a time when European countries are increasingly recognising each other’s judicial decisions, the Council of Europe probably ought to provide the states with the impetus and guidance needed if the potential of mediation is to be recognised and appreciated by the penal authorities. For that purpose, it is probably appropriate for the penal authorities to be as closely involved as possible in the mediation process.


       National application of the principles in the recommendation

In order to obtain a true picture of how the recommendation is really applied nationally, we shall adopt as our guide thread the relevant annexes to the recommendation.

I.          Definition

Recommendation Rec (99)19 provides:

“These guidelines apply to any process whereby the victim and the offender are enabled, if they freely consent, to participate actively in the resolution of matters arising from the crime through the help of an impartial third party (mediator).”

The CEPEJ-GT-MED asked the national correspondents to assess mediation within its field of application and to inform it how effective the principles in the recommendation are according to the various types of dispute (Questionnaire Med_Pen, Q.4).


Countries

Quels types d’affaires peuvent être efficacement résolus par la médiation ?

(Questionnaire Med_Pén, Q.4a)

Quels types d’affaires sont moins bien résolus par la médiation ?

(Questionnaire Med_Pén, Q.4b)

Austria

1.             Generally all matters which fulfil the prerequisites of Sections 90a and 90g CCP (See answers to question 1.b and 2.b).

2.             Mediation in cases of violence in partnerships, family violence, conflicts between neighbours, at the work place, in schools and other fields where the people involved knew each other before. In 40 % of the cases people haven’t known each other before the criminal event (situative conflicts).

The main criminal acts are assaults (60% of all cases received) damage of property and threats.

1. Matters in which the prerequisites for Diversion are not met (see answers to question 1.b and 2.b) because in such cases either the guilt of the perpetrator would be considered to be too grave or because it would be inappropriate in relation to the circumstances and/or to consequences for the victim.

Yet, there is one area where the suitability of mediation always was and still is questioned and challenged by victim support organisations: violence in the family. It is argued that victim – offender - mediation cannot compensate for the imbalance of power between men and women often implied in a marital relationship or partnership. Mediation was not a clear enough signal of disapproval of violence and failed to contribute to the empowerment of women. There are, of course, other arguments to the contrary – and the main argument in favour of applying mediation to violence in the family is a long and successful practice in our country. The question of such application was very much debated in particular in 1999, when the government bill on diversion was tabled in parliament. Indeed, this discussion endangered the diversion project as a whole. The question is still debated today, in view of the practice of public prosecutors offices which very widely use victim – offender - mediation in cases of family violence. Neustart has developed specific professional standards for mediation in family violence, including the provision of two mediators in the form of a “mixed double” (male and female mediator).

The question of family violence was also debated recently in the Council of Europe Steering Committee for Crime Problems (CDPC) when adopting a new recommendation on assistance to victims. Surprisingly, a somewhat reluctant attitude towards victim – offender - mediation in general came to the surface there – quite in contradiction to the recommendation contained in the Council of Europe Recommendation R(99)19 on mediation in penal matters.

2. Each matter can be resolved by mediation. The lowest rates of success have cases of violence between neighbours. Some of these conflicts have a long history and a chronic dimension. People prefer to go to court than to apologise and try to solve the conflict.

Bosnia Heregovina

Czech Republic

Germany

1              In theory, all offences are eligible for TOA, when one has defined principles.  The criteria and guidelines cited in the European committee's recommendations count among these.  A restriction to specific offences doesn't exist in German law.

2              In TOA the victim has a specially active role to play in the clarification process.  He can cite anxieties, feelings, expectations, and restoration, pose questions … this is not possible in a court hearing.

3              Bodily harm, traffic offences, theft, damage to property (graffiti!), petty theft by young people

4              Offences which arise from conflict, where conflicts result or could result, for example bodily harm, damage to property, abuse, betrayal, slander, threatening behaviour, extortion, theft, theft with extortion, domestic violence, larceny, coercion, embezzlement

3              Sexual offences – confrontation with the offender is often unthinkable for the victim

Otherwise, all cases in which the offender lies.

4              Where it's apparent that the offence doesn't lend itself to a settlement (assault); where traumatically damaging results have followed; obtaining money or services  through deception; offences, in which there is no personal harm, or no-one available who can sensibly represent the harmed element in the confrontation; trivial offences

Hungary

Mediation is a process applicable in crimes against person, traffic, against property, or in crimes to be punished not heavier than five years.

Regarding to other fields C.P. does not direct about the applicability of the mediation process, because given crimes are to have such heavy consequences, that leaves the state not to despair of enforcing it’s criminal jurisdiction even in case of the agreement  of the plaintiff and the accused.

There are causes even in the individual of the accused, that does not make reason for the

State to refrain from holding criminal responsibility. By the force of the law, mediation process is excluded, if the accused is serial or special recidivist; or the crime was committed in criminal gang; the crime causes death; the intentional crime was committed during the termo f probation of the suspension of the confinement, or after sentence to imprisonment to be executed for intended crime, before the end of the execution of the imprisonment, or the crime was committed during the term of probation or the delay of the accusation.

The base of the mediation is the volunteering of the parties, thus the process can be conducted with the spontaneous approval of the plaintiff and the accused, to which the power of the disposal of the involved persons is essential.

In relation to this, if the plaintiff is an infant, the participation of a legal representative is compulsory. Plaintiff individual under the age of 14 cannot take part in the mediation process, instead the legal representative acts.

Lithuania

Penal cases, concerning personal interests of aggrieved person in cases of light criminal acts could be effectively solved. It’s particularly relevant talking about compensation of damages after commitment of criminal acts.

-

Poland

Portugal

Romania

Slovenia

Most cases are related to the domestic or neighbourhood violence, property damage, theft, simple assault, fraud and endangering safety.

Fraud for example concerns specific suspects, who are not likely to admit the offence. They do not attend the VOM and do not sign the statement of consent.

Sweden

In most kind of offences, especially where there is a private person as a victim

Shoplifting, but it is quite common anyway

United Kingdom

(England and Wales)

As stated at the beginning of this questionnaire, we do not use mediation but restorative justice in the criminal justice system.  The process aims to address the harm caused by the offence and can look to the future as to what should happen in terms of, for example, reparation or the offender addressing the problems that led to the offence.


It is apparent from the correspondents’ replies that in penal matters almost all areas lend themselves to mediation, although there is a clear prevalence of cases involving natural persons in interference with property or disputes of varying degrees of violence between neighbours, between colleagues (including at school) or between members of the same family.

However, there are two limits to penal mediation.

The first concerns the nature of the relations which led to mediation: as we explained in relation to family mediation, the real obstacles often occur as a result of circumstances unconnected with any specific sphere. We pointed out that there were none the less a number of exceptions, notably in penal matters (for more information, the reader is referred to the observations on family mediation). Mediation is almost bound to fail when, for example, it leads to, or finds it difficult to reduce, an imbalance between the parties, which is difficult to avoid in certain offences: this explains mediation’s relative lack of success in cases of sexual assaults, violence/damage between neighbours (one of whom has to apologise first) or between family members (in particular, cases of marital violence where an imbalance between the offender-spouse and the victim-spouse is often highlighted, as in Austria).

The second limit is a specific feature of penal matters. It concerns the seriousness of the offence: a number of countries set a level of seriousness beyond which mediation is precluded in penal matters. In Hungary, for example, the level is a custodial penalty of five years. That level is plainly intended to make society’s disapproval sufficiently clear to the offender.

Alongside these limits, some rather worrying information was sent to us by the Austrian correspondent: “The question of family violence was also debated recently in the Council of Europe Steering Committee for Crime Problems (CDPC) when adopting a new recommendation on assistance to victims. Surprisingly, a somewhat reluctant attitude towards victim-offender mediation in general came to the surface there – quite in contradiction to the recommendation contained in the Council of Europe Recommendation R(99)19 on mediation in penal matters”.

In criminal matters, more than in family matters, mediation finds it difficult to achieve results in certain specific areas.

Penal mediation seems to be heavily dependent on the actual nature of the offence. Statistically, the success of mediation seems greater when the facts relate to offences involving natural persons, preferably minors, who did not know each other before the offence was committed and who have not committed offences placing one of the parties in a humiliating situation (sexual violence, marital violence, neighbour disputes).

This preliminary overview shows that a study could usefully be carried out at European level to identify successes in penal mediation and also its limitations. The CEPEJ-GT-MED could probably suggest such a study as one of the specific tools. Eventually such a study would allow us to identify the offences that best lend themselves to mediation, and therefore to adapt and harmonise the degree of seriousness beyond which mediation is precluded.

II.         General principles

The mediation process: confidentiality (Questionnaire Med_Pen, Q.8)

Recommendation Rec (99)19 provides:

“2. Discussions in mediation are confidential and may not be used subsequently, except with the agreement of the parties.

“29. Mediation should be performed in camera.”

“30. Notwithstanding the principle of confidentiality, the mediator should convey any information about imminent serious crimes, which may come to light in the course of mediation, to the appropriate authorities or to the persons concerned.


Quelle est le champ d’application de la confidentialité ? (Questionnaire Med_Pén, Q.8a)

dans les relations entre le médiateur et les parties ?

dans les relations entre le médiateur  et les autorités judiciaires pénales ?

dans les relations entre les parties  et les autorités judiciaires pénales ?

Austria

1.The mediator’s report refers only to the results of the mediation session; mediation proceedings as such are confidential. Confidentiality cannot be broken, normally not even with the agreement of the parties.

2. The mediator is not allowed to give any information about the process to another person including criminal justice authorities.

The parties have no duty of confidentiality.

Bosnia Heregovina

Czech Republic

Germany

4. If the confidentiality between the parties and the judicial authorities is being questioned, I don't understand this, since I can't imagine this.

Hungary

If the law gives no other regulation, the mediator is under confidence for all facts, data, circumstances, that the mediator got to know in connection to his/her mediator activity.

The mediator is under confidence, the mediator can give information to the attorney, or the court about the audible, only in case the parties give their authorization. The declaration taken by the plaintiff and the accused, during the mediation process, cannot be used as evidence.

Lithuania

Poland

Portugal

Romania

The mediator is bound to keep the confidentiality of the information he/she receives during his/her mediation activity, as well as the confidentiality of the documents drawn up or that have been entrusted to him/her by the parties during mediation, or even after his/her mediator function ceased. (art. 32 of the Law)

The arguments brought during mediation, by the disputing parties or by other individuals involved in the procedure, as well as by the mediator, are confidential in relation to third parties and cannot be used as evidence in a judicial or arbitration procedure, with the exception of the case where the parties decide otherwise or the law provides otherwise. The mediator shall draw the attention of the persons taking part in mediation as to their obligation to observe the confidentiality principle, and the mediator may ask them to sign a confidentiality agreement. (art. 53 of the Law)

The mediator cannot be heard as a witness regarding the facts or acts he/she was informed on during the mediation procedure. In penal cases, the mediator may be heard as witness only with the prior special written consent of the parties, and, if necessary, of the other persons concerned. (art. 37 al. 1 of the Law)

Slovenia

Sweden

There is confidentiality

The police and social service normally handle the case to the mediator. The mediator inform the prosecutor if the mediation is to be carried out before the trial and can inform the prosecutor if the agreement not is kept.

The prosecutor can take into consideration that mediation had taken place when prosecuting

United Kingdom

(England and Wales)

Limits to confidentiality are agreed by the parties at the outset of any restorative process, but confidentiality will also be limited with regard to the policy of any particular agency, and the requirements of the law, including the provisions of the Data Protection Act 1998.  The Law Society has issued a code of practice for civil/commercial mediation. 

It will form part of the restorative process for participants to talk to their families and friends about their experience.  There needs to be agreement about personal details of others that can be mentioned, and confidentiality will be discussed and agreed by all parties.

Quelle est le champ d’application de la confidentialité ? (Questionnaire Med_Pén, Q.8a)

Countries

quand on évoque le processus de médiation (informations, propositions, arguments, etc. présentés tout au long de la médiation) ?

quand on évoque les résultats de la médiation (accord de médiation) ?

Austria

Bosnia Heregovina

Czech Republic

Germany

When one party is prepared to go to TOA, I inform the other party if they are refusing it.  If one party doesn't want the encounter, but is interested in an out-of-court settlement, I try through the further provision of information, suggestions, etc., to make arbitration possible.

4. I inform the judicial authorities of the TOA outcome or agreement

Hungary

Lithuania

Poland

Portugal

Romania

Slovenia

Sweden

See above

See above

United Kingdom

(England and Wales)

Existetil des exceptions au principe de confidentialité ?

(Questionnaire Med_Pén, Q.8d)

Oui

Non

Austria

1. See answer to question 8.a.

2. About the result, which is reported, a mediator has to witness. The result is reported to the public prosecutor. Therefore it is known and can be witnessed.

The parties have no duty to keep information received during the process confidential. This is sometimes a problem.

Bosnia Heregovina

Czech Republic

Germany

3. § 155b Abs.2 StOP prescribes that the parties involved must agree on the dissemination of information to the Tax Office and court.

Mediators don't have the right to refuse to be a witness

4.No right to refuse to be a witness for mediators, reduction in trustworthiness through § 138 StGB (failure to report planned criminal activity)

1              (answer to whole of question 8) The mediator has no right to refuse to testify in Germany

Hungary

Lithuania

 

Poland

Portugal

Romania

The role of witness has precedence over that of mediator with respect to the facts and circumstances one had knowledge of before becoming a mediator in the respective case. (art. 37 al.2 of the Law)

Anyway, after being heard as witness, the mediator cannot continue his/her activity as a mediator in the respective case. (art. 37 al. 3 of the Law)

Slovenia

If, during the process, the mediator is informed about a serious offence, which was done or would be done, she has to contact the state prosecutor. In the civil proceedings concerning the same matter the mediator can testify as a witness.

Sweden

United Kingdom

(England and Wales)

If information came to light about possible new criminal offences, or the intention to commit further offences, there is an obligation to pass on such information to the police for possible investigation.  There may also be some cases where a decision is made not to pass on any particular information that could cause further serious harm to any of the participants.


Quelle est la base légale pour la garantie de confidentialité ?

(Questionnaire Med_Pén, Q.8b)

Quelles sont les sanctions prévues en cas de violation de la confidentialité ?

(Questionnaire Med_Pén, Q.8c)

Accords ?

dispositions légales ?

Austria

1. Section 29a Law on Probation Services (Bewährungshilfegesetz).

2. Legal provision

1. et 2. The mediator could be dismissed.

Bosnia Heregovina

Czech Republic

Germany

4. Legal obligation according to the data protection measure §6 of the Saxony Data Protection law, contractual confidentiality, obligation of secrecy (doctors' confidentiality)

4. Administrative fine up to 25.000€ or a financial penalty or custodial sentence.

Hungary

Lithuania

Poland

Portugal

Romania

Art. 37 and 53 of the Law.

In case of breach of confidentiality, there is the disciplinary liability of the mediator. (art. 38 paragraph a of the Law)

Disciplinary sanctions shall be applied according to the seriousness of the breach, and they shall consist of: a written warning, a fine, the suspension of the mediator function, the canceling of the mediator function. (art. 39 paragraphs a), b), c) and d) of the Law)

Slovenia

There are special provisions regarding confidentiality in the Instructions and General instructions.

The user may complain to the monitoring board and the mediator could be expelled from the list of mediators. The state prosecutor must archive the part of the file which includes mediation agreement as an internal prosecutor’s file.

Sweden

In legislation about confidentiality there is a paragraph about mediation and there is legislation concerning authorities which the mediation service normally are a part in (mediation is often organized as a part in the social service)

United Kingdom

(England and Wales)

As noted above, there are some legal provisions for safeguarding confidentiality, eg the Data Protection Act 1998.

Whether there are any criminal sanctions would depend on the nature of the information disclosed and in what circumstances.


Analysis of the replies reveals significant convergence in the understanding of the scope of the duty of confidentiality. In penal matters, it is noteworthy that the principle of confidentiality is the subject of stricter legal “supervision” and that it lends itself less to “contractualisation” by the parties than in other matters.

In most of the systems examined, the mediator’s duty of confidentiality is virtually absolute. That obligation is laid down by law (Austria, Germany, Romania, Slovenia, Sweden, United Kingdom) and failure to observe it attracts severe penalties: the disciplinary sanction of suspension from service as a mediator (Romania); removal from the official list of mediators (Austria, Romania, Slovenia); an administrative fine (Germany, Romania); imprisonment (Germany, United Kingdom). The nature and the severity of the penalty naturally depend on how serious the consequences of the breach of secrecy are.

In penal mediation unlike other types, the strictness of the mediator’s duty of confidentiality is not the same at all stages of the mediation procedure. The obligation is absolute (subject to exceptions expressly provided for by law) during the mediation (Austria, Hungary, Romania). After completion of the mediation procedure, on the other hand, the duty of confidentiality is qualified by the duty to submit a report on the outcome of the mediation to the judge or prosecutor responsible for the case (Austria, Germany, Hungary, Romania), to inform the justice authorities that the final agreement has not been implemented by one of the parties (Sweden) or to report to the justice authorities a criminal offence revealed during the mediation (Slovenia, United Kingdom).

The mediator’s obligation to report offences which have come to his notice during the mediation is regarded as a significant restriction on the principle of confidentiality in all countries. For that reason, that derogation is the subject of considerable legal supervision. The mediator is under a statutory obligation to breach confidentiality when the mediation procedure has revealed a criminal offence, an attempt to commit such an offence or the preparatory acts for such an offence. In such a situation, the obligation is an absolute obligation from which the mediator cannot derogate (Germany, United Kingdom, Slovenia). Involvement of a former mediator as a witness in criminal proceedings is an area that brings to light significant differences between countries. Some systems require prior consent of the parties to the mediation (Hungary, Romania), while others lay down no condition in that regard.

 

The parties are themselves under a duty of confidentiality in respect of the facts disclosed during the mediation, but that duty is often contractual in nature: the agreement on confidentiality may thus be lifted by common agreement between the parties (Austria). The same arrangement concerning the contractual duty of confidentiality extends to parties’ relations with third parties, the authorities and the courts: facts and documents cannot be disclosed unless the parties agree to it. The United Kingdom correspondent on the other hand indicates that the parties must afterwards be able to speak to their immediate circle about their experience of penal mediation, as part of the educational effect of penal mediation. In addition, the detailed rules and the scope of the duty of confidentiality between the parties after mediation may be covered by a separate agreement (United Kingdom).

The duty of confidentiality in relation to penal mediation is of a special nature by comparison with other types of mediation.

Its special feature is its reduced scope: the duty of confidentiality gives way to the public interest in information relating to criminal offences.

The strictness of the obligation of confidentiality placed on the mediator varies according to the stage of the procedure. During the mediation, it is an absolute duty, breach of which attracts severe penalties. Once the procedure is ended, on the other hand, the mediator is often required to report the outcome to the justice authorities. The mediator is required to report offences committed or planned which came to his attention incidentally during the mediation.

As regards the parties, they are bound by the duty of confidentiality towards each other, and also towards third parties, during the mediation. At the close of the procedure, that duty is no longer binding on the parties, unless they have agreed otherwise. In general, observance of the principle of confidentiality greatly relies on the parties’ acquiescence. However, given the importance which any information revealed may have for the reputation and social life of the parties, it seems appropriate to restrict the parties’ freedom and to make their duty of confidentiality stricter during all stages of penal mediation.

Availability of services and referral to mediation (Questionnaire Med_Pen, Q.10a et 10b, 9a et 10c)

Recommendation Rec (99)19 provides:

“3. Mediation in penal matters should be a generally available service.”

Countries

Les services de médiation sont-ils, de manière générale, disponibles ?

(Questionnaire Med_Pén, Q.10a)

Sont-ils disponibles à tous les stades du processus de justice pénale ? Si non, veuillez préciser à quels stades ils sont disponibles. (Questionnaire Med_Pén, Q.10b)

Austria

Yes

1. Yes; see answer to question 9.a.

2. Until the end of the trial phase before the verdict is passed by the court.

Bosnia Heregovina

Czech Republic

Germany

1 No.  There are about 150 TOA centres which offer professional TOA.

2 Yes – very important for the injured party and defendant, with a high positive learning effect on dealing with conflict

4 Yes

1              In theory, yes.   There are legal guidelines which must always be checked by legal officials on whether a TOA can be implemented or not.

3              Yes

4              Yes

Hungary

Regulations regarding to the mediation will come into force 2007. January 1st., therefore no such information is available about the practical realization of the mediation process applicable in criminal cases.

Conducting mediation procedure ex officio can take place only before the act of accusing. In case of the existence of the conditions, the attorney can indicate the case to mediation process.

In judicial phase, mediation process can take place in case it hasn’t, before the act of accusing, it is proposed, and the court suspends the procedure for at most 6 months in order to conduct mediation process.

Lithuania

No

Poland

Portugal

Romania

Slovenia

We do not have mediation services but individual mediators, who are appointed from the list for each case.

They are available in the pretrial stage and also during the trial.

Sweden

Yes there are in a bit more than half of the Swedish municipalities

Yes

United Kingdom

(England and Wales)

Yes

At all stages.

It is clear from the replies analysed that general availability of mediation services is regarded as a very significant factor at all stages of the criminal justice process (Austria, Germany, Slovenia, Sweden, United Kingdom). Slovenia even indicates that the mediation services may be sought from the preliminary stage of proceedings.

However, it is still too soon to assert that this positive tendency to generalise and democratise the mediation service is the subject of a European consensus (see the negative response of Lithuania, and also the lack of response from the great majority of national correspondents).

Making intervention of the mediation services available at all stages, even the preliminary ones, of the criminal process is a praiseworthy tendency and a fundamental objective. Adoption of the rules necessary to ensure the availability of mediation services needs speeding up in national legislatures.

Recommendation Rec (99)19 provides:

“4. Mediation in penal matters should be available at all stages of the criminal justice process.

“7. There should be guidelines defining the use of mediation in penal matters. Such guidelines should in particular address the conditions for the referral of cases to the mediation service and the handling of cases following mediation.

“9. A decision to refer a criminal case to mediation, as well as the assessment of the outcome of a mediation procedure, should be reserved to the criminal justice authorities.

Countries

Quel est le rôle des autorités judiciaires pénales suivantes dans la procédure de médiation ?

(Questionnaire Med_Pén, Q.9a)

Qui peut renvoyer les affaires à la médiation ?

(Questionnaire Med_Pén, Q.10c)

Juge

procureur

police

autorités d’enquête

Autres

Austria

Suspends – by means of a decision – proceedings for a punishable act to be prosecuted ex officio, after having initiated a preliminary investigation or brought charges against a person, under the conditions applicable to public prosecutors until the trial has ended (Section 90b CCP)

Plays the most important role:

-decide whether a case is transferred to the mediators;

- they also decide on eventual abandoning the prosecution (Section 90b CCP)

More than 90 % of the cases are referred by public prosecutors the rest by judges.

- cannot refer a case;

- have the possibility to inform suspects or victims about mediation and ask them if they are interested. If they are, they can pass this information via protocol to the public prosecutor.

Public prosecutors and judges

Bosnia Heregovina

Czech Republic

Germany

1.The prosecutor/judge decides if a case should be transferred to a TOA and if the legal procedure should be discontinued if this is successful

3. In successful mediations, gives a reduced sentence to the offender

4. The judge can encourage or impose TOA.  He can authorise legal action if a TOA breaks down or if a TOA settlement is not observed.  When a TOA is successful, the judge can discontinue the legal procedure or take the TOA conclusion into account when assessing punishment.

3. instigates the mediation

4. The prosecutor can encourage TOA, authorise legal action if a TOA breaks down or if a TOA settlement is not observed. When a TOA is successful, the judge can discontinue the legal procedure.

2.The police distribute information about TOA

3.Often inform the affected parties about the possibility of mediation

4.The police can encourage TOA.

I don't know who in Germany would count as this

2.Youth law support provides information

1. In theory, anyone can take up the offer of a TOA.  Legislators have given no guideline on this.  In practice, most cases come from the state prosecutor, and fewer from judges

2. See above

3. State prosecutors and judges

4. State prosecutor, youth law helpers, the court. (Offenders and victims can also express an interest in TOA)

The judge is important as the instigator. As a rule he doesn't influence the process of a TOA, but evaluates the outcome within the established legal framework

Hungary

The mediation procedure starts with the court’s suspend decision of the criminal procedure.

The mediation procedure starts with the attorney’s decision, in which the attorney indicates to mediation procedure.

Lithuania

Poland

Portugal

Romania

Slovenia

The judge has to dismiss the trial, if the state prosecutor decides to refer the case to VOM.

Only the prosecutor has a discretion to decide whether he will refer the case to VOM or not.

None.

None.

The state prosecutor is the only authority who may refer cases to VOM.

Sweden

? Can take into consideration that mediation had been carried through and can order to measurements/

programmes within the social service, and one measurement there can be mediation

Can take into consideration that mediation had been carried through. After 2008 the prosecutor should take into consideration the offenders intention to repair the consequences of the crime, for example through mediation

Young offender’s (below 18) acts should be sent to the social service. In the official letter there should be a line about if the offender have been asked about mediation and how the young person responded to that. So the police ought to ask but there is not a real obligation.

Police, social service and other institutions and even there parities themselves. But concerning to the mediation law it have to be a reported crime

United Kingdom

(England and Wales)

The sentencer may defer sentencing and ask for a restorative justice process to be delivered, or a restorative justice process may be imposed as part of a sentence following a criminal conviction but he has no role in the process itself.

The prosecutor may refer a case for a restorative justice process under the adult conditional caution scheme but he does not take part in the process.

There are police officers trained in restorative justice who can act as facilitators.

The probation and prison services have a number of schemes where they offer victims and offenders the opportunity to participate in restorative justice.  Many staff are trained as restorative justice practitioners.

Sentencers, prosecutors, probation and prison staff, as appropriate.

The table shows that all the countries that responded to the questions (Austria, Germany, Hungary, Slovenia, Sweden, United Kingdom) have adopted legislative measures defining referral to mediation in penal matters. The laws of those countries include rules which determine the conditions of referral to mediation in penal matters. The power to make such referrals is reserved to the justice authorities, namely the judge and the prosecutor jointly (Austria, Germany, Hungary) or exclusively to the prosecutor (Slovenia). In countries where the judge and the prosecutor share the power to refer a case to mediation, most of the pending cases are referred to the mediator by the prosecutor.

The police, the investigating authorities or other private or public bodies play only a marginal role in the process. However, analysis of the table shows that the police may play a very important role by informing potential users of the possibility of having recourse to “reparatory justice”.

The German example shows that civil society (the NGOs) may also play an essential role in the democratisation of mediation and providing information to the potentially interested public and making them aware of mediation.

It is noteworthy that referral to mediation increasingly forms part of criminal justice procedure. Guidelines on the referral of penal cases to mediation are adopted in a growing number of countries. It is desirable that this tendency should become more general and that the countries which adopt such measures should take the legislative and judicial practice in respect of penal mediation in other member states into account. In particular, the rules in question must precisely establish the powers of the judicial authorities to refer a case to mediation, and should preferably avoid reserving such powers to the prosecutor alone. In addition, it seems necessary for all police training to take in mediation so that the police will be able to provide information to interested parties in the early stages of a case. Last, in view of the importance of the role that civil society can play in the democratisation of mediation, it is necessary to prepare the ground so that non-governmental organisations are encouraged to take an increasing interest in matters of legal and judicial information.

The CEPEJ-GT-MED asked states whether there was any provision for considering use of mediation/referral to mediation in the ongoing criminal justice process (Questionnaire Med_Pen, Q.10d). Four countries replied in the affirmative, giving reference details of relevant provisions and little more (Austria, Germany, Slovenia, United Kingdom).

III.        Legal basis

Legal assistance and the cost of mediation (Questionnaire Med_Pen, Q.5)

Recommendation Rec (99)19 provides:

“8. Fundamental procedural safeguards should be applied to mediation; in particular, the parties should have the right to legal assistance and, where necessary, to translation/interpretation.  Minors should, in addition, have the right to parental assistance.”

The costs of mediation seem to be much easier to identify in penal matters than in family matters.

The costs of penal mediation seem, in general, to be met particularly well.

While the financing of mediation has various sources, almost all the states which replied have at least one public source, whether at ministerial (Austria, Germany), local (in Sweden in is the local authorities that pay) or institutional level (the Public Prosecutor’s Office in Slovenia, local services in the United Kingdom such as the police, the probation service or the prison service). These (public) sources of finance seem, moreover, to be more frequent than private sources (churches, donations,  NGOs), which on the one hand helps to eliminate the financial inequalities between parties which we noted in family matters and on the other hand gives mediation better prospects of being chosen by users, since in penal matters the traditional judicial system is itself also frequently financed by the state.

It is also noteworthy that no country places the burden of mediation solely on users. Mediation is mostly free of charge to victims (Austria, Germany, Romania, United Kingdom, Slovenia). Only the offender is then required to finance his participation in mediation and may still receive financial assistance, sometimes being required to make a contribution (United Kingdom).

It is therefore important to emphasise that in penal matters the correspondents do not have to justify the absence of public funds. It will be recalled that in family matters, where five countries do not provide public funds, the authorities’ lack of confidence in mediation seems to be a recurrent explanation. Perhaps in penal matters, where it is called upon to play a recognised role of more reparatory, more socialising justice, mediation enjoys greater confidence on the part of the public authorities (judges and legislatures).

The costs of mediation, which are met by the community, seem to have little or no influence on users’ recourse to mediation. Penal mediation is seen to be a balanced mechanism for regulating disputes even though the differences in social origin between users are very great. From the national information forthcoming, no section of the population seems likely to be debarred on financial grounds from penal mediation.

Countries seem aware of the interest which penal mediation presents as an alternative dispute-resolution method which is more restorative and more socialising than the penalties traditionally imposed. By financing both mediation and the traditional judicial system, they ensure that mediation is genuinely available and that users have an option which avoids long, expensive and traumatic proceedings.


Countries

Dans votre pays, qui finance la médiation ?

(Questionnaire Med_Pén, Q.5a)

Les usagers de la médiation peuvent-ils bénéficier de l'aide judiciaire ?

Si oui, doivent-ils payer une contribution ?

(Questionnaire Med_Pén, Q.5e)

Quel est le coût de la médiation pour les usagers ? (Questionnaire Med_Pén, Q.5d)

Usager

Fonds publics

Fonds privés

Autres

Austria

Yes

Mediation is free for victims. For suspects see right

1. The public prosecutor can only withdraw from prosecution and the court can only suspend the criminal proceedings pursuant to Sections 90a CCP, after the perpetrator has paid a share of up to 250 Euro to the flat costs (Section 388 CCP).

2. Suspects have to by up to € 250 depending on there income. The amount is decided by the public prosecutor and has to be paid there.

Bosnia Heregovina

Czech Republic

Germany

Yes

Yes (association)

Yes (Eglise)

No, cost free

No costs for the user

Hungary

Yes

Yes, no contribution

Cost free

Lithuania

-

-

-

-

Poland

Portugal

Romania

In penal cases, mediation shall be carried out so as to ensure the right of each party to legal assistance, and, if needed, to the services of an interpreter. The verbal note drawn-up according to this law, closing the mediation procedure, shall show whether the parties have benefited from the assistance of a lawyer and the services of an interpreter, and, as the case may be, the verbal note shall indicate if the parties have expressly given these up. (art. 68 al. 1).

Slovenia

Yes

No, cost free

They pay only their own travels costs

Sweden

Yes

No

It varies

United Kingdom

(England and Wales)

Yes

Offenders are entitled to legal aid and may have to pay a contribution depending on their means.

None


In the case of penal mediation, the principle of legal aid seems unnecessary when mediation is paid for by the public authorities. However, the presumed offender is sometimes required to finance his participation himself: he may then receive legal aid, but is sometimes required to make a contribution in proportion to his income.

The cost of mediation for users, which was not comparable from country to country in family cases, seems to be comparable in penal matters where the victim is concerned, since the victim is mostly not required to pay.

Where the presumed offender is concerned, only Austria states a specific sum, while most countries make him pay a sum which is not always covered by legal aid. It would, perhaps, be useful to make this question more specific in future CEPEJ-GT-MED questionnaires, by detailing the situations (offenders/victims).

However, this type of comparison between countries is difficult as it must incorporate a weighting based on the national standard of living and the national average wage.

Countries

Quels domaines/activités de médiation sont fourni(e)s par l'Etat ou des organismes publics ?

 (Questionnaire Med_Pén, Q.5b)

Pour quelles raisons certains domaines de médiation ne bénéficient-ils pas de fonds publics ?

(Questionnaire Med_Pén, Q.5c)

Austria

1.See answers to questions 1 & 2.

2.Mediation in penal matters is carried out exclusively by Neustart, a private organization.

Mediation in penal matters is funded.

Bosnia Heregovina

Czech Republic

Germany

3.In some areas of TOA with court help (legal officers) as mediators.

4.TOA with young people is carried out in only a few cases by the young peoples law court in Dresden.  TOA for adult defendants falls to the Social Service office of the state court jurisdiction.  Family mediation is offered without charge in the ASD of the Youth Welfare Office.  Family counselling agencies offer mediation for "voluntary donations".

3. The oft-cited "scanty resources" of the judiciary

4. I assume that mediation in the other fields (other than criminal offences) is not a legal obligation, and is therefore not voluntarily financed.

Hungary

Lithuania

Poland

Portugal

Romania

The profession of mediator was regulated as a liberal profession.

The Mediation Council, an autonomous legal entity of public interest, set up in view of organizing the mediation activity, covers its organizing and functioning expenditure from its own funds, as follows:

a)            fees collected for the accreditation of mediators;

b)            donations, sponsorships and other income sources acquired in accordance with the provisions of the law;

c)            incoming payments from the sale of its own publications;

d)            sums resulting from fines applied as disciplinary sanctions;

e)            other sums, specified by the norms, and resulting from the activity of the Mediation Council. (art. 17 al. 1 and art. 21 of the Law)

Slovenia

None.

In Slovenia, the State prosecutor’s office gets (public) funds especially for the VOM.

Sweden

VOM (victim offender mediation)

No information

United Kingdom

(England and Wales)

As above, restorative justice processes delivered within the criminal justice system are provided through local criminal justice agencies.

The replies from the national correspondents are not sufficient to give a precise idea of the areas/activities of mediation provided by the state or by public bodies in the states studied (left-hand column). In most cases the question seems to have been misunderstood.

The table none the less shows that the areas/activities in question may consist of “reparatory justice” services (United Kingdom, Sweden); these services may relate both to criminal and victims in general (“Victim/offender mediation”, or “VOM”), and also to young offenders in particular (“special advisory services for young offenders”) (Germany).

As regards the public financing of mediation in penal matters, all the correspondents who replied to the question (Austria, Germany, Slovenia) stated that mediation of this type is financed by public funds.

IV.        The functioning of penal justice in conjunction with mediation

General information for users (Questionnaire Med_Pen, Q.3d)

Recommendation Rec (99)19 provides:

 

“10. Before agreeing to mediation, the parties should be fully informed of their rights, the nature of the mediation process and the possible consequences of their decision.”

Countries

Comment les usagers sont-ils informés de leurs droits et sur la nature du processus de médiation, avant qu’ils ne consentent à recourir à la médiation ? Ces informations sont-elles suffisantes ?

 (Questionnaire Med_Pén, Q.3d)

Austria

1. The mediator has to inform the parties about the procedure, the contents and the effects of the mediation, explores the readiness of the offender to account for the behaviour and to make up for the harm, especially to compensate for the damage caused by an offence, and takes care of the victim’s interests. This information is considered to be sufficient.

2. Mediators are required by law and to give this information. Neustart has its own internal rules (standards of quality, process models) how this information is given and what the contents are.

Bosnia Heregovina

Czech Republic

Germany

1. The affected parties are as a rule informed adequately through the mediation service and by the responsible personnel.

2. Information about TOA is distributed to the injured party and the defendant by the police.  Youth law support similarly provides information.

3. The parties involved in a particular case are informed in writing by the prosecutor's office to determine whether or not they are interested in mediation.  This functions effectively on the whole.

4. With the invitation to a preparatory discussion, an information leaflet is supplied.  During the preparatory discussion, the involved person is thoroughly informed about TOA and urged to ask questions.

Hungary

Lithuania

Poland

Portugal

Romania

The mediator has the right to inform the public as to the exercise of his/her tasks, observing the confidentiality principle. (art. 25 of the Law).

The mediator is obliged to offer all explanation required by the parties regarding the mediation activity so that the parties may understand the purpose, limits and effects of mediation, especially on the relationships that are subject to mediation. (art. 29 al. 1 of the Law)

Slovenia

Each of them is served with a leaflet containing all relevant information about the mediation proceedings. In addition, mediators must inform the users of mediation about their rights and legal consequences before they sign the statement of consent.

Sweden

The police or the social service are asking the offenders about their interest to participate in VOM. No it is not yet sufficient

United Kingdom

(England and Wales)

Best practice emphasises the importance of both victims and offenders being given sufficient information and time to make an informed decision as to whether or not they wish to participate in a restorative justice process.  We have commissioned research on a large study of restorative justice schemes, which will consider the issue of whether or not participants felt properly informed about restorative justice and what to expect from the process.  A report on victim and offender satisfaction in these pilots should be available later this year.

The replies provided by the national correspondents show that national law, and also the codes of conduct for private mediation bodies (Neustart in Austria), attach great importance to the principle of generally available information for users.

The statutory duty to inform users of the mediation procedure, its substantive content and its effects is placed on the mediator in the preliminary stage of the process (Austria, Romania). The mediator ensures that the parties are aware of their rights and of the legal consequences of mediation by asking them to make a declaration to that effect in writing (Slovenia, Germany).

So that the parties will have the necessary information to take a decision before they appear before the mediator, leaflets on mediation are distributed in certain countries by the police (Germany, Sweden, Slovenia) or by the NGOs (Youth Law Support in Germany). The parties are invited to a preliminary discussion (Germany).

The efforts made to provide general information for users at the preliminary stage of mediation, to diversify the sources of such information and to increase the number of those responsible for providing that information are noteworthy. None the less, it is difficult to determine whether or not that information is sufficient. None of the answers indicates whether such information is provided in sufficient time for a considered decision to be taken. The United Kingdom national correspondent states that a study is under way of trends regarding user satisfaction with the standard of information provided.

In view of the importance of the principle of general provision of information to users before they have recourse to mediation, a special effort must be made to ensure that that information reaches the user in good time, allowing him sufficient time before he appears before the mediator.

Particular attention must be paid to the quality of the information provided: it must be sufficiently clear and complete and must contain full particulars of the rights and obligations of users, the procedure, and the nature and legal effects of mediation.

To that end, it is necessary to organise training on mediation questions for those responsible giving out the information (eg the police).

Special information for minor users (Questionnaire Med_Pen, Q.4c, 6e)

Recommendation Rec (99)19 provides:

“12. Special regulations and legal safeguards governing minors' participation in legal proceedings should also be applied to their participation in mediation in penal matters. 

In the respondent countries, being a minor, if there were appropriate procedural guarantees, did not seem to be an automatic obstacle to mediation:

Countries

La médiation en matière pénale inclut-elle les mineurs ?

(Questionnaire Med_Pén, Q.4c)

Avez-vous des mécanismes spécifiques permettant de protéger la participation des mineurs à la médiation ? (Questionnaire Med_Pén, Q.6e)

Austria

Yes

1. See 4.c.;

2. Parents or other adults whom they trust. Minors under the age of 14 are very rare in the mediation process.

Bosnia Heregovina

Czech Republic

Germany

Yes

1.The guidelines in the standards indicate these.

3.  No

4. I don't understand the question.  Parents or other supporters, for example from the advice centre or carers, are included.  There's the possibility of co-mediation in individual cases because of fewer financial or staff resources.

Hungary

Lithuania

Poland

Portugal

Romania

Yes

In the case of minors, the guarantees provided by the law during the penal trial procedures shall be ensured accordingly, also in the case of the mediation procedure. (art. 68. al.2 of the Law)

Slovenia

Yes

They may participate only in the presense of their parents or social worker.

Sweden

Yes

No

United Kingdom

(England and Wales)

Yes

This is being answered in a separate response relating to the use of restorative justice in the juvenile criminal justice system.

In penal matters, the questionnaire specifically addresses the problem of mediation inclusion of minors. (Questionnaire Med_Pen, Q.4c)

The replies seem to be firmly in favour: the consensus seems firm (Austria, Germany, Romania, United Kingdom, Slovenia, Sweden).

A German mediator emphasises the “offer” which he makes to families where a minor (aged at least 14 years) is suspected of having committed an offence. Austria states, however, that in practice, mediation inclusion of minors is rare and subject to numerous conditions, owing to the specific nature of the offence (where the minor is the offender) or the gravity of the offence (where the minor is the victim).

In practice, mediation often seems to be effective where a minor is concerned (see the very explicit details in Slovenia’s reply).

Penal mediation mostly includes minors. Firm guarantees are sometimes provided owing to the minority of the offender or the victim. Although a significant proportion of successful mediations involves minors, and although mediation seems to be particularly effective in that situation, some states prefer to use it in moderation.

As regards the specific mechanisms to safeguard minors’ participation in mediation (Questionnaire Med_Pen, Q.6e), those mechanisms seem to converge in the countries examined. The mechanisms closely resemble the legal guarantees governing the participation of minors in criminal proceedings, consisting in an age limit and the right to be accompanied by a parent or another legal representative.

However, countries do not necessarily say whether the principle of Recommendation Rec (99)19 that “8. … Minors should … have the right to parental assistance” has been included among the procedural guarantees.

The Romanian correspondent states in that connection that the protection guarantees on the protection of minors in criminal proceedings are applicable by analogy to mediation.

For the purpose of complying with paragraph 12 of Recommendation Rec (99)19, it is desirable that the specific guarantees be established for minors’ participation in mediation in penal matters. In the absence of rules specific to mediation, the procedural guarantees laid down for minors’ participation in criminal proceedings must be applied to penal mediation by analogy or by reference.

The guarantees provided to ensure that mediation will not take place if the main parties do not understand the procedure (Questionnaire Med_Pen, Q6f)

Recommendation Rec (99)19 provides:

13.      Mediation should not proceed if any of the main parties involved is not capable of understanding the meaning of the process.

15.      Obvious disparities with respect to factors such as the parties’ age, maturity or  intellectual capacity should be taken into consideration before a case is referred to mediation.

Countries

Existe-t-il des garanties visant à s’assurer

qu’une médiation n’aura pas lieu si la personne partie à la médiation

ne peut pas comprendre le sens de la procédure ?

(Questionnaire Med_Pén, Q6f)

Austria

1. If the mediator is of the opinion that the case forwarded to him is not adequate because of the behaviour of the perpetrator or the situation of the victim, he would report this to the public prosecutor respectively the judge.

2. Neustart uses translators paid by the ministry of justice if a person does not understand the during the process. If a person is mentally not capable, no mediation can be carried out.

Bosnia Heregovina

Czech Republic

Germany

3. Yes, in such cases no mediation is conducted.

Hungary

Lithuania

Poland

Portugal

Romania

Neither the victim, nor the offender can be coerced into accepting the mediation procedure. (art. 67 al. 2 of the Law)

Slovenia

The user may withdraw his consent at any time until the end of mediation process but not after the agreement is signed.

Sweden

Training for the mediators to evaluate a persons capability

United Kingdom

(England and Wales)

A restorative justice process would not proceed unless all parties were capable of making an informed decision as to whether they wished to participate and a risk assessment showed that such a process was appropriate in each case.

Analysis of the replies shows the range of measures existing in national legislation which ensure that users are capable of understanding the mediation process.

It is possible to isolate, first of all, the procedural guarantees applicable by analogy to penal mediation: a translator must be present where the person concerned does not know the language of the procedure (Austria), and mediation is discontinued where one of the parties does not have the requisite mental capacity (Austria, Germany).

Next, it is noteworthy that some countries provide in their law for certain extensions, in the form of guarantees specific to mediation. For example, under Austrian law mediation may be suspended where there is doubt as to the capacity of a user and the judge or prosecutor may be informed of an impediment. In Sweden, mediators receive training in assessing a person’s mental capacity. In the United Kingdom, a user’s capacity to take considered decisions is a precondition of participation in mediation.

The countries studied all attach great importance to understanding by all users of the meaning of the mediation process. That requirement seeks to ensure a balance between the parties and to prevent one of the parties from taking advantage of the “weakness” of the other attributable to his age, immaturity or lack of intellectual capacity.

Most correspondents stated that the rules designed to guarantee that requirement were often borrowed from the corpus of similar rules of criminal procedure.

In some countries, those guarantees have been “transposed” into the laws on mediation and adapted accordingly. Countries very notably take steps to provide training for mediators and ensure that user incapacity, which precludes mediation, is recognised in good time.

Operation of penal justice and mediation: the question of time-limits

Recommendation Rec (99)19 provides:

16.      A decision to refer a criminal case to mediation should be accompanied by a reasonable time-limit within which the competent criminal justice authorities should be informed of the state of the mediation procedure.

18.      When a case is referred back to the criminal justice authorities without an agreement between the parties or after failure to implement such an agreement, the decision as to how to proceed should be taken without delay.

None of the questions in the CEPEJ-GT-MED questionnaire referred to time-limits. None the less, that aspect of mediation is not unimportant (suspension of time-limits, prompt information, the foreseeable length of the procedure, keeping to the relevant time-limits, etc.).

The CEPEJ-GT-MED might consider making time-limits in relation to mediation the subject of a specific question.

V.         The operation of mediation services

V.1.      Norms

Recommendation Rec (99)19 provides:

20.      Mediation services should have sufficient autonomy in performing their duties. Standards of competence and ethical rules, as well as procedures for the selection, training and assessment of mediators should be developed.

        Mediation services should be monitored by a competent body.


Countries

Existe-t-il des mécanismes garantissant l’autonomie et la qualité des services de médiation ?

(Questionnaire Med_Pén, Q.6a)

Comment palliez-vous les insuffisances d’autonomie et de qualité des services de médiation ?

(Questionnaire Med_Pén, Q.6g)

Austria

1. The Austrian Ministry of Justice has concluded a contract for the performance of the victim-offender-mediation with the organization "Neustart" on the basis of a flat rate for each handled case.

2. Neustart has extensive standards of quality which are applied in the process of mediation.

2. If there are complaints, the senior staff of Neustart has to inform themselves about the case, invite the complaining person and decide the further steps.

Bosnia Heregovina

Czech Republic

Germany

1. The quality of the conduct of TOAs in Germany is guaranteed through:

- Training of the mediators (for example an annual, professionally led additional training event which the Service Office for TOA and Conflict Resolution has offered for over 15 years)

- A certification for TOA specialist centres (the so-called seal of quality) is just now available, and some centres have already been certificated.  The seal of quality is issued after a thorough examination by the National TOA Association E.v. (BAG TOA).

- For over 15 years developed TOA standards have been in existence, drawn up by the Service Office for TOA and Conflict Resolution in conjunction with mediators, to which the majority of mediators commit themselves.

3. Private mediation agencies monitor their quality standards themselves through their national association.

4. yes

Hungary

According to the legal regulations, the organization to perform mediation activities is the Office of Justice, which is a background institute of the Ministry of Justice. The supervisors of the Office of Justice can make mediation activities.

The guarantee rules for assuring the quality of the mediation, on the one hand are the usual rules and the ones regulated in law, in connection to their qualifications, on the other hand, the experts to act as mediators, get special qualification on this field.

The mediators do their work according to definite protocol and standards, pursuant to the plans, their work is helped by supervision, case-discussion. The Bureau of Justice plans to create a Code of Conduct after practical experiences.

The mediator is under strict confidence, the mediator can give information to the attorney, or the court about the audible, only in case the parties give their authorization. The declaration taken by the plaintiff and the accused, during the mediation process, cannot be used as an evidence.

The protector supervisor can be nominated, in case of the existence of the following qualifications: university level jurist, certificated administrative expert, psychologist, social politician, sociologist or theologian; pedagogue of university or college level, or social worker, teacher for backward children, management organizer or social pedagogue.

The protector supervisor is obliged to take a management exam within two years of his/her nomination.

The protector supervisor who acts as a mediator is obliged to do, beyond above mentioned, special qualification to be applied in criminal cases.

The mediator is authorized and obliged to get to know all the data that are necessary for managing his/her tasks.

Lithuania

Poland

Portugal

Romania

Yes, there are

Slovenia

I can not answer, because no evaluation has been done yet.

Sweden

The mediation law is not regulated in detail. To get a good quality of the activity the Council, within the scope of the governmental assignment, offers education for all mediators and also draw guidelines for how to organize and practice mediation and spread information about VOM to the mediation organisations

It varies between different organisations. But there are some mediation organisations serving as guides/helpers with advice/councelling if problem.

United Kingdom

(England and Wales)

Yes

Reports are made back to the courts and others, as appropriate, and victims indicate whether or not they are satisfied with the process.  Those contracting restorative justice services monitor delivery in the usual way.


Countries

Quels sont ces mécanismes (Questionnaire Med_Pén, Q6b) ?

Indépendance (par rapport aux autorités judiciaires pénales)

Autorégulation (codes de conduite)

Accréditation des médiateurs ou des organismes fournissant des services de médiation

Recrutement

Evaluation

Autres

Austria

1. See answers to questions 1 and 2.

2. Codes of conduct. Supervision of cases and of all reports by seniors. Mediation in penal matters is carried out only by professionals who are carefully recruited

Bosnia Heregovina

Czech Republic

Germany

3. In theory there's no monitoring by the court helpers, but in practice there certainly is.

4. The results of TOAs are made known to the State Prosecutor's office and court, and in relevant cases the assessment of the punishment is taken into account.  It's rare that there's a prescribed outcome which must be achieved. When the previously announced result is not adapted, until the other solution has been accepted.

Hungary

Lithuania

Poland

Portugal

Romania

The tasks of the Mediation Council are:

- it develops the training standards in the field of mediation, based on the best international practices in the field;

- it authorizes the mediators in accordance with the provisions of this law;

- it gives advice on the professional training programs for mediators according to art. 9 al. (2);

- it supervises the observance of training standards in the field of mediation;

- it adopts the Code of ethics and professional deontology for accredited mediators, and it takes measures for the observance of the provisions of the Code of ethics and professional deontology for accredited mediators;

(art. 20 paragraph b), e), h), and j) of the Law)

Slovenia

Nobody may suggest the mediator how should she manage the case or what agreement should be made.

Instructions have some provisions about independence of mediators.

It is governed by the Instructions

There are no special organisations.

The recruitment is subject to special conditions laid down in instructions.

There is a special monitoring board. The president is a state prosecutor, one member represents the Ministry of Justice and one member represents the mediators.

The monitoring board overviews the work of mediators by assessing 100 cases each year (randomly). It also overviews the individual case if any user or state prosecutor appeals against the procedure.

Sweden

United Kingdom

(England and Wales)

We have published best practice guidance for restorative practitioners.  National Occupational Standards have been developed based on the best practice and, once published (which should be later this year), these standards will form the basis for qualifications.   Those commissioning restorative justice services can refer to the best practice in order describe and monitor the level of service required.  Where restorative justice practitioners are used from the criminal justice agencies they will have no link to the particular case so that independence is maintained.


The quality of mediation services is the subject of specific guarantees in the countries that replied to the questionnaire. The correspondents often emphasis the high degree of professional training and the qualifications required of the mediators responsible for providing the services (Hungary).

At the recruitment stage, requirements are generally very high. In Austria, penal mediation is carried out only by professional lawyers. Hungary confines access to the profession to university graduates in very specific disciplines and requires that candidates undergo management training followed by a qualifying examination. Candidates for the profession of mediator are subject to an accreditation procedure (certification), which is among the foremost of the mechanisms that guarantee the quality of the service.

The accreditation of and continuing training for mediators are accompanied by systematic evaluation of the mediation services (monitoring). The rules on monitoring vary from country to country, but frequently consist in a general assessment of the mediator service by a higher body (Austria, Hungary, Romania, United Kingdom) or by a special evaluation committee (composed jointly of judges, prosecutors and mediators) who examine a fixed number of cases (Slovenia).

Individual cases may also be assessed, at the request of users or the prosecutor (Slovenia). In some countries users participate directly in the process of evaluating the work of the mediator (Austria, United Kingdom, Sweden): users may draw up a report on the quality of the service, leading, where they are dissatisfied, to a conciliation discussion (Austria) or to judicial review (United Kingdom). User involvement in the procedure for the evaluation of the quality of mediation serves in those countries as a remedy for any shortcomings in the procedure.

Practical guides and codes of conduct have been adopted (Austria, United Kingdom) or are in the process of being adopted (Hungary, Romania). In the absence of self-regulation, the standards designed to ensure proper administration of the mediation procedure are established in practice by means of recommendations from the competent authority (Hungary, Sweden). All the same, analysis of the table shows that the practices of self-regulation in mediation are still not widespread.

The quality of the mediation services in the countries studied is helped by a series of measures designed to ensure the high professional qualifications of mediators (selective recruitment procedure, accreditation, certification of establishments), in-service training, and routine case-by-case evaluation of the quality of mediation.

The increased number of players entitled to challenge the quality of the service creates safeguards against any shortcomings in the mediation process: thus we see the emergence of users’ reports, supervisory authorities or – without prejudice to the autonomy of the mediator – review by judges and prosecutors who referred the case to mediation.

On the other hand, very few countries said that mediator independence in relation to the judiciary provided a guarantee of quality mediation. That is not surprising in view of the quite close links which the judiciary seem to retain with mediation, in particular when there is indirect judicial supervision of mediation. Self-regulatory practices in mediation, still not widespread, are developing faster among private mediation bodies than public ones.


V.2.      Qualifications and  training of mediators

The organisation of mediation: the heterogeneity of the training of mediators (Questionnaire Med_Pen, Q6c and Q7a, 7b, 7c)

Recommendation Rec (99)19 provides:

22.      Mediators should be recruited from all sections of society and should generally possess good understanding of local cultures and communities.

23.       Mediators should be able to demonstrate sound judgment and interpersonal skills necessary to mediation.

24.       Mediators should receive initial training before taking up mediation duties as well as in-service training. Their training should aim at providing for a high level of competence, taking into account conflict resolution skills, the specific requirements of working with victims and offenders and basic knowledge of the criminal justice system.

Questionnaire Med_Pen, Q6c:Questioned on national requirements concerning the professional profile of mediators, the national correspondents sometimes said that there was no specific statutory requirement (Germany, Slovenia, Sweden, United Kingdom).

None the less, even in the absence of statutory requirements, the details provided by the national correspondents in the criminal sphere give a picture of the most desirable profile for the mediator. A mediator is very often a lawyer, or a psychologist, and has experience in education or social work (Austria, Germany). Experience and knowledge in the areas mentioned frequently constitute a prerequisite for candidates at the time of recruitment. The same areas of knowledge will be further developed during preliminary training (Germany).  

All in all, even in the absence of statutory requirements on the profile of the mediator in penal matters, most systems seek persons competent in the areas of law, psychology and education and/or social work. Such a choice is justified by the specific nature of penal mediation.


Countries

Existe-t-il une formation spéciale pour les médiateurs ? (Questionnaire Med_Pén, Q7a)

Quel est le contenu et quelle est la durée de cette formation ? (Questionnaire Med_Pén, Q7b)

Cette formation est-elle suffisante ?

Comment pourrait-on l'améliorer ? (Questionnaire Med_Pén, Q7c)

Austria

2. All staff is recruited. Afterwards they are educated to be mediators, an education recognized by the ministry of justice. A mediator in penal matters therefore fulfils the requirements as certified mediator set out by the ministry.

2. The whole education program has duration of 3 years including supervision of an external supervisor. Afterwards mediators make additional training for one week.

2. Yes

Bosnia Heregovina

Czech Republic

Germany

1. Yes (see question 6)

2. Training as a mediator in criminal cases through the TOA Service Office in Cologne (1 year)

3. Yes

1              See attachment

3              I don't know

4

1              Yes, the training has proved its worth over the years, and naturally continues to be modified and improved

2              The training has been very good and a prerequisite for the work

3              It's sufficient

Hungary

In 2006. two Hungarian universities have started the process for mediator training that is applicable in criminal cases. During the years 2005. and 2006. 60 protector supervisors have taken part in basic mediation training, in twice three days period, beyond the usual protector supervisor training.

The Office of Justice wishes to assure continuous supervision applicable in criminal cases for the protector supervisors, who take part in the execution.

Lithuania

No.

Poland

Portugal

Romania

Slovenia

It should be done each year.

We are practising a supervision system and the conclusions of the monitoring mediation cases are usually presented. We also use colleague advising system.

We wish to improve it by engaging some experts dispute resolution and by improving the communication between parties.

Sweden

Yes

2+2+1 day and one extra day from autumn 2006.

It is a short but efficient training

United Kingdom

(England and Wales)

Training is available for restorative justice practitioners and, as mentioned above, National Occupational Standards should be published later this year, which will allow for national professional qualifications to be developed.

This will vary depending on the training provider.  But see comments above.

See comments above.


There are general training programmes for mediators in all countries. Some national correspondents stated that training programmes specific to penal mediation existed or were being developed (Hungary, Germany). Training is provided by educational agencies which vary depending on the country: universities (Hungary), private bodies (Germany) or institutions (Austria, Hungary).

The duration and frequency of training also vary considerably, from a few sessions (Sweden) to three years’ continuous training (Austria), the programmes being drawn up by different bodies, in the absence of any strict requirements. By way of example, the United Kingdom correspondent does not state an approximate length of training. The length is at the discretion of the provider.

As regards the quality of the training provided, the replies are largely positive. However, the quantity of replies received seems insufficient to allow any general conclusions to be drawn. All the same, the replies emphasise the fact that the quality of training does not suffer because of the shortness of training sessions (Germany, Sweden). The objective of the sessions is to provide a working tool, the keys to a decision-taking process, and also the answers to the most common practical problems. The quality, topicality and usability of the information provided, and the frequency of the updating sessions, are more important than the length of the training.

Over the years, training has tended to improve and its content is enriched by analysis of accumulated experience (Germany). Special efforts to improve the training include bringing in external contributors who are specialists in specific fields, and seeking users’ opinions on the quality of the services provided by mediators (Slovenia). 

In criminal matters, divergences in the methods, duration and frequency of mediator training in the countries studied are not a negative factor.

None the less, in view of the specific nature of penal mediation, it seems necessary for special training be provided systematically. Without prejudice to the autonomy of mediation, the state and its judicial institutions should ensure that a certain unity in the procedure for training penal mediators is observed. When the training programmes are being drawn up special attention must be paid to the quality, topicality and applicability of the information provided and also to the frequency of updates.

As the principal objective is the usefulness and the effectiveness of training, sessions must be designed to provide a genuine working tool, keys to the decision-taking process (in the case of initial training) and basic answers to common practical problems (in the case of in-service training). For that purpose it is necessary to develop supervision of new mediators by experienced mediators and involvement of national and international mediation specialists.

In addition, to improve mediation services the training arrangements should include analysis of accumulated experience and of user opinion.

V.3       Handling of individual cases

Informing the mediator (Questionnaire Med_Pen, Q. 6d):

Recommendation Rec (99)19 provides:

25.      Before mediation starts, the mediator should be informed of all relevant facts of the case and be provided with the necessary documents by the competent criminal justice authorities.”

Countries

Comment le médiateur est-il informé

de tous les faits pertinents du dossier ?

(Questionnaire Med_Pén, Q6d)

Austria

1. The criminal file is delivered to him by the public prosecutor or the judge, so that he is informed about all the aspects of the case and can properly inform the parties and fulfil the mediation services.

2. He receives the file of the public prosecutor and asks the people involved.

Bosnia Heregovina

Czech Republic

Germany

1. Most cases come through the notification provided by the prosecutor's office, from where the mediator obtains the relevant information.

2. Documentation from the prosecutor's office.

3. The prosecutor sends the documents

4. The state prosecutor's files, specifically the charge sheet, are made available to me.  If further information is necessary, this is also made available.

Hungary

Lithuania

Poland

Portugal

Romania

Slovenia

The mediator gets a copy of the police file. He may contact the state prosecutor at any time.

Sweden

It varies but usually the are getting information from the police or social service

United Kingdom

(England and Wales)

The relevant reports and documents are provided to the facilitator when the case is referred.

The national correspondents state almost unanimously that the papers in the file are provided to the mediator by the referring authority– the prosecutor or the judge (Austria, Germany, Slovenia, United Kingdom). The information may also come from the police or the social services (Sweden).

V.4       Outcome of mediation (Questionnaire Med_Pen, Q. 11)

Recommendation Rec (99)19 provides:

17.      Discharges based on mediated agreements should have the same status as judicial decisions or judgments and should preclude prosecution in respect of the same facts (ne bis in idem).

31.      Agreements should be arrived at voluntarily by the parties. They should contain only reasonable and proportionate obligations.

32.       The mediator should report to the criminal justice authorities on the steps taken and on the outcome of the mediation. The mediator's report should not reveal the contents of mediation sessions, nor express any judgment on the parties' behaviour during mediation.

Countries

Statut juridique de l’accord résultant de la procédure de médiation

(Questionnaire Med_Pén, Q11)

Austria

1. See answer to question 1.

With the requirements of Section 90a CCP prevailing, the public prosecutor may withdraw from prosecution if the suspect is prepared to answer for the act and to deal with its causes, if he/she compensates possible consequences of the act in a manner appropriate with the circumstances, especially by remedying the damage caused by the act or otherwise contributing to the compensation of the consequences, and by assuming obligations, if so required, that document his/her readiness to refrain from conduct as has resulted in the act (Section 90g para 1CCP).

The mediator shall report to the public prosecutor about the agreement reached  between the victim and the perpetrator regarding compensation and supervise its compliance. He/She shall present a final report on the out-of-court- as soon as the perpetrator has complied with his/her obligations, at least to the extent that it can be assumed, taking account of his/her conduct otherwise, that he/she will continue to comply with the agreement or, if nothing else is to be expected, that diversion will be achieved mediation (Section 90g para 4 CCP).

He/she has to provide a negative report, if it cannot be expected that an agreement will be reached. In this case, criminal proceeding have to be initiated or continued.

After a not merely provisional withdrawal from prosecuting a suspect Section 90g para 1CCP), initiating or continuing penal proceedings is admissible only if the requirements for a proper reopening of the case prevail. Prior to a withdrawal, penal proceedings shall be initiated or continued in any event if the suspect so demands.

2. The importance of the agreement is not the legal status. The emotional aspects are part of the process and find their outcome often in a symbolic way. The financial aspects are often fulfilled by direct payment of the amount agreed between both of them.

Bosnia Heregovina

Czech Republic

Germany

1. The outcome of a TOA is to be seen as a contract.  It is not a full legal declaration.

3. In the court case an agreement does not have a legal status, but a civil law settlement (for example about replacement or compensation) is immediately realisable

4. Upholding the agreement is in most cases the basis for the court procedure to be discontinued.  The written agreement counts as a legal document, whose contents can if necessary be pursued with a lawsuit under civil law.

Hungary

The aim of mediation process is to help making amends for the consequences of the crime and to help the accused for a future legal following behaviour.

In the mediation process, effort has to be made to have agreement between the accused and the plaintiff.

In the mediation process agreement is made, if there is an agreement between the accused and the plaintiff, about the compensation of the loss, caused by the crime, or any other way for remedy of the deleterious effect of the crime.

The agreement that has been concluded in the mediation process, that is an official document, has the aim of the mediation process, and unable to produce any legal effect beyond that.

If the mediation process is successfull, the attorney abates the procedure.

Lithuania

Poland

Portugal

Romania

The agreement of the parties has the value of a written document under private signature, and can be submitted to the notary public for examination in view of authentication, or, as the case may be, to the approval of the court. (art. 59) .

In case the mediation procedure is carried out before the beginning of the penal procedure, and it ends with the reconciliation of the parties, the victim may not notify the criminal prosecution authority or the court as to the same offence. (art. 69 al. 1 of the Law)

If the mediation procedure has been started within the legal term for the submission of the initial complaint, this term shall be suspended during the mediation process. If the disputing parties have not been reconciled, the victim may submit the initial complaint within the same term, which shall resume from the date of the verbal note on the closure of the mediation procedure; the time elapsed before the suspension shall also be counted. (art.69 al. 2 of the Law)

Slovenia

It is important for suspect. If she fulfills the agreement, the state prosecutor must dismiss the case and the suspect has no criminal record. It is also important for the victim, because she may not continue the criminal proceedings as a subsidiary prosecutor.

Sweden

It is a complement to the legal process but can be taken into consideration when prosecuting

United Kingdom

(England and Wales)

The outcome agreement from a restorative process is not legally binding but is entered into on a voluntary basis.

Analysis of the table reveals the very complex and often heterogeneous nature of the agreement reached in the mediation procedure.

The nature of that agreement has both material and at the same time procedural characteristics.

The agreement reached in the mediation is understood either as a contract giving rise to enforceable obligations and capable of forming the subject-matter of a civil action (Germany) or as an agreement based solely on the intention of the parties and not capable of giving rise to court proceedings (United Kingdom). The agreement is generally in written form, for example in the form of a deed which may be certified by a notary or approved by the court (Romania).

Some correspondents placed particular emphasis on the strictly procedural function of the agreement (Hungary). The procedural function of the mediation agreement consists in triggering suspension of the proceedings against the accused, on condition that he complies with the terms of the agreement (Austria, Slovenia, Sweden).

In spite of the different ways in which the final mediation agreement is characterised, its function is interpreted uniformly in criminal procedure in the legal systems studied. That function consists in triggering the suspension of proceedings against the accused, on condition that he complies with the terms of the agreement: the principle ne bis in idem thus appears to be observed.

It should be noted, however, that none of the questions in the CEPEJ-GT-MED questionnaire makes express reference to the principle ne bis in idem. The correspondents referred to it spontaneously. It would be useful, in any future exercise, to have systematic information on the manner in which the principle non bis in idem is taken into account.

The CEPEJ-GT-MED might consider having a specific question on ne bis in idem in penal mediation.

VI.        Continuing development of mediation

Recommendation Rec (99)19 provides:

33.            There should be regular consultation between criminal justice authorities and mediation services to develop common understanding.

None of the questions in the CEPEJ-GT-MED questionnaire refers to regular consultations between services.

Nor did countries refer spontaneously to such consultations, although standards in the mediation services may sometimes be monitored by a mixed authority composed of judges, mediators and prosecutors (Slovenia).

Although the confidence which the judicial services have in the mediation services seems to raise fewer problems in penal matters than in other areas (in particular in family matters), it would be useful to know whether such meetings are organised, as recommended by the Council of Europe, and if so what the outcome is.

In criminal matters, the CEPEJ-GT-MED could incorporate in its question on the evaluation of services an observation concerning meetings between judicial authorities and mediators.


                Specific measures

In accordance with the methodological factors identified by the CEPEJ-GT-MED, the findings of the impact study make it possible to draw up guidelines.

3.2.1.    Publicity for the legal instruments adopted by the Council of Europe

Objectives:        suggest ways of improving (in the Council of Europe and nationally) knowledge and implementation of non-binding instruments adopted by the Council of Europe.

First way forward: gain the confidence of researchers, parties’ lawyers, police forces and the judicial authorities by involving them as closely as possible in mediation and establishing their expectations

Nationally it is the universities that are aware of Recommendation Rec 99(19). However, research is not systematically carried out and some countries would like to see more, in particular where it would be an opportunity thus to appraise the effectiveness of penal mediation nationally.

Parties’ lawyers have a great influence on parties’ choices so it is important that lawyers too be aware of mediation and therefore involved as much as possible in its development.

It would seem necessary for all police training to take in mediation so that the police will be able to provide information to interested parties in the early stages of a case.

Making the justice authorities aware of penal mediation does not systematically entail training. Judicial confidence in mediation is essential and yet the justice authorities seem to play a less prominent role here than in family matters, for example in promoting mediation.

At a time when European countries are increasingly recognising each other’s judicial decisions, the Council of Europe probably ought to provide the states with the impetus and guidance needed if the potential of mediation is to be recognised and appreciated by the penal authorities. For that purpose, it is probably appropriate for the penal authorities to be as closely involved as possible in the mediation process.

Second way forward: win public confidence by widely publicising mediation’s advantages in relation to national needs

The situation in penal mediation may improve with time, but countries frequently say that a well defined communication blueprint will first have to be produced. The Council of Europe probably ought to envisage responding to that expectation by considering what specific communication tools might be introduced: a review of the recommendation with specific reference to that point, putting forward, for example, a list of detailed requirements in relation to information, could be envisaged.

Countries should, in particular, set up, at national and local level, recurrent short (therefore less expensive) publicity campaigns. Such campaigns should highlight the strong points of penal mediation according to national needs and particular national strong points.

The main basic pluses might be regarded as:

- active personal participation in the penal procedure by the victim, the offender and all those involved as parties

- involvement of the community

- meeting victims’ legitimate interest in having more chance to express their views, communicate with the offender and obtain apologies and compensation

- ensuring that offenders acknowledge their responsibility (education)

- training and competences of mediators

- lower procedural costs

- a more appropriate response from society in dealing with offences

- less time-consuming procedure

- user satisfaction

- etc.

Last, in view of the important role that civil society can play in the democratisation of mediation, it is necessary to prepare the ground so that non-governmental organisations are encouraged to take an increasing interest in matters of legal and judicial information.

       Revision of existing instruments

Objectives:        given the development of national mediation systems, consider revising the recommendation and make appropriate proposals

First proposal : specify the powers of the justice authorities when the case is referred to mediation; give various authorities referral powers

It is noteworthy that referral to mediation increasingly forms part of criminal justice procedure. Guidelines on the referral of penal cases to mediation are adopted in a growing number of countries. It is desirable that this tendency should become more general and that the countries which adopt such measures should take the legislative and judicial practice in respect of penal mediation in other member states into account. In particular, the rules in question must precisely establish the powers of the judicial authorities to refer a case to mediation, and should preferably avoid reserving such powers to the prosecutor alone.

Second proposal : improve the conditions for making information available to the user, and the quality of the information

In view of the importance of the principle of general provision of information to users before they have recourse to mediation, a special effort must be made to ensure that that information reaches the user in good time, allowing him sufficient time before he appears before the mediator.

Particular attention must be paid to the quality of the information provided: it must be sufficiently clear and complete and must contain full particulars of the rights and obligations of users, the procedure, and the nature and legal effects of mediation.

Third proposal : draw up common guidelines on specific guarantees for participation of minors

Paragraph 12 of the annexes to Recommendation Rec (99)19 could be made more specific.

In the absence of rules specific to mediation, the procedural guarantees laid down for minors’ participation in criminal proceedings must be applied to penal mediation by analogy or by reference.

However, it is more desirable that specific guarantees be established for minors’ participation in penal mediation. Those guarantees should meet the need for a certain harmony between member states. In particular, they should recognise that the interests of the child take priority

The guidelines on such specific guarantees and the concept of the prior interests of the child might be clarified in a new version of the recommendation or at least when a guide to good practice is drawn up.

Fourth proposal : define the common guidelines to the specific guarantees ensuring the participation of vulnerable persons

The countries studied all attach great importance to understanding by all users of the meaning of the mediation process. That requirement seeks to ensure a balance between the parties and to prevent one of the parties from taking advantage of the “weakness” of the other attributable to his age, immaturity or lack of intellectual capacity.

Most correspondents stated that the rules designed to guarantee that requirement were often borrowed from the corpus of similar rules of criminal procedure.

It is more desirable that specific guarantees be put in place in order to protect vulnerable parties to penal mediation. Those guarantees should meet the need for a certain harmony between the member states.

Fifth proposal : clarify the requirements regarding mediator independence together with those for monitoring the profession

The quality of the mediation services in the countries studied is helped by a series of measures designed to ensure the high professional qualifications of mediators (selective recruitment procedure, accreditation, certification of establishments), in-service training, and routine case-by-case evaluation of the quality of mediation.

The increased number of players entitled to challenge the quality of the service creates safeguards against any shortcomings in the mediation process: thus we see the emergence of users’ reports, supervisory authorities or – without prejudice to the autonomy of the mediator – review by judges and prosecutors who referred the case to mediation.

On the other hand, very few countries said that mediator independence in relation to the judiciary provided a guarantee of quality mediation. That is not surprising in view of the close links which the judiciary seem to retain with mediation, in particular when there is indirect judicial supervision of mediation. Self-regulatory practices in mediation, still not widespread, are developing faster among private mediation bodies than public ones.

Sixth proposal : specify the framework of the training of mediators

None the less, in view of the specific nature of penal mediation, it seems necessary for special training be provided systematically. Without prejudice to the autonomy of mediation, the state and its judicial institutions should ensure that a certain unity in the procedure for training penal mediators is observed. When the training programmes are being drawn up special attention must be paid to the quality, topicality and applicability of the information provided and also to the frequency of updates.

As the principal objective is the usefulness and the effectiveness of training, sessions must be designed to provide a genuine working tool, keys to the decision-taking process (in the case of initial training) and basic answers to common practical problems (in the case of in-service training). For that purpose it is necessary to develop supervision of new mediators by experienced mediators and involvement of national and international mediation specialists.

In addition, to improve mediation services the training arrangements should include analysis of accumulated experience and of user opinion.

Seventh proposal : suggest that countries place a stricter duty of confidentiality on parties

During the mediation procedure the parties are bound by a duty of confidentiality towards each other, and also towards third parties.

After the procedure that duty ceases to apply unless the parties have agreed otherwise. In general, observance of the principle of confidentiality greatly relies on the parties’ acquiescence. However, given the importance which any information revealed may have for the reputation and social life of the parties, it seems appropriate to restrict the parties’ freedom and to make their duty of confidentiality stricter during all stages of penal mediation.

Eigthenth proposal : institutionalise public financing of penal mediation

Countries seem aware of the interest which penal mediation presents as an alternative dispute-resolution method which is more restorative and more socialising than the penalties traditionally imposed. By financing both mediation and the traditional judicial system, they ensure that mediation is genuinely available and that users have an option which avoids long, expensive and traumatic proceedings.

In order to ensure that mediation is not just a marginal concern in justice budgets the Council of Europe should encourage countries to institutionalise public financing of penal mediation where the traditional judicial system is itself financed.


       Development of specific tools to improve implementation of the principles

Objectives:        taking account of existing national or international instruments relating to penal mediation and observing each country’s legal traditions, suggest going more thoroughly into a number of specific questions concerning mediation.

Suggest ways of giving concrete effect to the recommendation: good practice guides, guidelines, codes of conduct, etc.

First question to be examined more thoroughly: identifying the areas of success and harmonising the thresholds for penal mediation

In criminal matters more than in family matters mediation finds it difficult to achieve results in certain specific areas.

Penal mediation seems to be heavily dependent on the actual nature of the offence. Statistically, the success of mediation seems greater when the facts relate to offences involving natural persons, preferably minors, who did not know each other before the offence was committed and who have not committed offences placing one of the parties in a humiliating situation (sexual violence, marital violence, neighbour disputes).

Penal mediation mostly includes minors. Firm guarantees are sometimes provided owing to the minority of the offender or the victim. Although a significant proportion of successful mediations involves minors, and although mediation seems to be particularly effective in that situation, some states prefer to use it in moderation.

This preliminary overview shows that a study could usefully be carried out at European level to identify successes in penal mediation and also its limitations. The CEPEJ-GT-MED could probably suggest such a study as one of the specific tools. Eventually such a study would allow us to identify the offences that best lend themselves to mediation, and therefore to adapt and harmonise the degree of seriousness beyond which mediation is precluded.

Second question to be examined more thoroughly: determining the mediation areas/activities provided by the state or by public bodies

The question asked by the CEPEJ-GT-MED on this subject seems to have been misunderstood by most countries. As no general conclusion can be drawn, the working group must decide whether it wishes to reformulate it in a future exercise.

Third question to be examined more thoroughly: how justified is the reluctance to apply mediation to minors?

Penal mediation mostly includes minors. Firm guarantees are sometimes provided owing to the minority of the offender or the victim. Although a significant proportion of successful mediations involves minors, and although mediation seems to be particularly effective in that situation, some states prefer to use it in moderation.

A detailed study of whether that reluctance is justified would probably allow thinking to be influenced in a direction that still gives priority to the child’s interests.


Fourth question to be examined more thoroughly: general adoption of rules ensuring availability of mediation services

Making intervention of the mediation services available at all stages, even the preliminary ones, of the criminal process is a praiseworthy tendency and a fundamental objective. Adoption of the rules necessary to ensure availability of mediation services needs speeding up in national legislatures.

Drawing up good-practice guides would probably have that effect.

Fifth question to be examined more thoroughly: time-limits in relation to penal mediation

The CEPEJ-GT-MED might consider devoting a specific question to time-limits in penal mediation matters.

Sixth question to be examined more thoroughly: ne bis idem in relation to penal mediation

In spite of the different ways in which the final mediation agreement is characterised, its function is interpreted uniformly in criminal procedure in the legal systems studied. That function consists in triggering the suspension of proceedings against the accused on condition that he complies with the terms of the agreement: the principle ne bis in idem thus appears to be observed.

The CEPEJ-GT-MED might consider devoting a specific question to the principle ne bis in idem in relation to penal mediation.

Seventh question to be examined more thoroughly: the average cost of mediation payable by the offender (in euros, after receipt of public assistance)

The cost of mediation for users, which was not comparable from country to country in family cases, seems to be comparable in penal matters where the victim is concerned, since the victim is mostly not required to pay.

Where the presumed offender is concerned, only Austria states a specific sum, while most countries make him pay a sum which is not always covered by legal aid. It would, perhaps, be useful to make this question more specific in future CEPEJ-GT-MED questionnaires, by detailing the situations (offenders/victims).

However, this type of comparison between countries is difficult as it must incorporate a weighting based on the national standard of living and the national average wage.


4. Recommendation Rec(2001)9 on alternatives to litigation between administrative authorities and private parties

The questionnaire relating to Recommendation Rec(2001)9 on alternatives to litigation between administrative authorities and private parties was – by far – the least satisfactory in terms of the information provided.

Not only were few replies returned, but those that were usually came from the same States, making it awkward to undertake any comparisons and risky to identify any trends.

On several occasions, we have preferred to indicate the lack of useable data rather than feel compelled to draw conclusions at all costs on inadequate grounds.

       Gauging the impact in States

       Knowledge and use of the recommendation in States

A very unfamiliar recommendation (Questionnaire Med_Adm, Q.1a)

In answer to the CEPEJ questionnaire, most of the national correspondents stated that the recommendation on alternatives to litigation was known in their countries.

However, very few countries replied: Germany, Lithuania, Portugal (which explained that this type of alternative did not exist in Portugal), Romania and the United Kingdom (England and Wales).

The German correspondent was the only person to report that the recommendation on alternatives to litigation between administrative authorities and private parties was not known in his country.

Is Recommendation Rec (2001)9

known in your country? (Questionnaire Med_Adm, Q.1a)

Yes

No

Finland

Lithuania

Romania

United Kingdom

Germany

Once again, the correspondents provided the same type of clarification: the recommendation was “known”, if at all, only by those working in the field of mediation (Lithuania, Romania).

By comparison with the other recommendations, little academic research has been undertaken on alternatives to litigation in the administrative field: the correspondents mentioned several teams in Germany and Lithuania (Questionnaire Med_Adm, Q.3g).

Within States it is the legal professionals who are conversant with Recommendation Rec(2001)9. This recommendation is still very little known: few States were in a position to return the questionnaire and even fewer to cite research in this field.


A recommendation with an indeterminate impact in individual States (Questionnaire Med_Adm, Q.1b)

In the light of the – very few– replies provided it is very difficult to say for certain what impact the recommendation has had in States as a whole. Does the lack of replies signify ignorance or omission? Is there even reason to apply the recommendation?

The States which replied seem, moreover, to make quite a varied use of the recommendation.

Impact de la Recommandation (2001)9

(Questionnaire Med_Adm, Q.1b)

Pays dans lesquels la Recommandation Rec (2001) 9 est connue

(Questionnaire Med_Adm, Q.1a)

Impact faible

(informatif, etc.)

Impact fort

(réformes normatives, développement de la pratique judiciaire, débat doctrinal, etc.)

Finlande

Lituanie

The impact is mostly theoretical. Questions concerning alternatives to litigation between administrative authorities and private parties are a topic of discussions and interest mostly amongst legal scientists, researchers.

Roumanie

Its impact stays mainly at the level of information.

United Kingdom

The recommendation has helped shape government policy particularly in relation to the establishment of the UK’s new Tribunals Service. Plans to examine alternative dispute resolution for tribunal cases and to influence initial decision making where possible were set out in the UK Government White Paper of 2004 – “Transforming Public Services: Complaints, Redress and Tribunals” (http://www.dca.gov.uk/pubs/adminjust/transformfull.pdf). A number of pilot projects are being taken forward to look at alternatives to hearings in tribunals dealing with disputes about employment, residential property and welfare benefits

Whether considered simply as information (Romania), a subject of debate for legal theory (Lithuania) or the basis for policy (United Kingdom), the recommendation is struggling to become clearly established in States.

The impact of the principles in Recommendation Rec(2001)9 is difficult to assess over member States as a whole.

Moreover, the few States that replied used the recommendation for various purposes. Undoubtedly even more than in the other fields, there is still considerable work to be done in disseminating and promoting the recommendation.


Countries

Les autorités et le grand public connaissent-ils ces modes alternatifs et ont-ils confiance en eux ?

Questionnaire Med_Adm, Q.3b

Mettez-vous en œuvre des mesures visant à renforcer cette prise de conscience et cette confiance ? Si oui, quelles sont ces mesures ?

Questionnaire Med_Adm, Q.3c

Oui

Non

Oui

Non

Austria

Bosnia Herzegovina

Czech Republic

Finland

In general, yes.

Germany

3 Court annexed mediation in Lower Saxony is used by a noticeable number of authorities.  They have recognised the process as beneficial for participants in certain special areas, and are convinced about the basic principle of finding solutions collaboratively.

4 Yes, in trial settlements anchored in administrative procedures.  Court annexed mediation is at the moment partly still sceptically regarded or rejected.

5 Mediation is penetrating the awareness of participants only rather slowly.  Many authority representatives still view the procedure with considerable scepticism. 

6 Partly yes.

1 All involved parties in administrative disputes in Hessen receive information about the possibility of mediation.  Information for larger authorities, at the start of the project events for lawyers and authorities.

2 Launch event for court annexed mediation in the Hessen administrative court system; press conferences for the individual courts, presentations at the various departments, distribution of leaflets about the possibility of court annexed mediation to the parties involved in the start of a lawsuit.

3 If I've understood the question correctly, it concerns checkable mechanisms which have been set up to monitor confidence.  I can refer here to the results of the accompanying scientific research Project "Court Annexed Mediation in Lower Saxony", which was published in the middle of 2006.  Briefly: during the Project, all participants had to complete extensive questionnaires, which are currently being evaluated (more, and about the questionnaire – at www.arpos.de).

4 The "task of persuasion" turns on the acceptance of court annexed mediation.  Conduct successful mediations as positive examples.  Publicise the satisfaction of the mediated.

5 Monitoring of the first pilot projects (for example, that of the BKK Lower Saxony) and research assignments (for doctorates and masters degrees), information events.

6 Reports of successful mediations in legal journals

Hungary

Lithuania

There is no official data concerning the confidence of officials and general public in alternative means of dispute resolution. However, a lot of appeals against the decisions of such bodies are brought before the administrative courts.

The public awareness is increasing.

Yes, to some extent.  The content is limited to providing information on the existence of such alternatives and to giving specific details on what steps to take to have an administrative dispute solved in such a way.

Poland

Portugal

Romania

Slovenia

Sweden

United Kingdom

Public aware-ness is recognised as being poor.

ACAS are not part of the Department for Constitutional Affairs (DCA) but they do carry out a number of activities designed to increase their profile. These include publicity drives and training events for employers.The DCA has an Education, Information and Advice (EI&A) strategy that aims to improve citizens general understanding and awareness of rights, responsibilities and the justice system.The new Tribunals Service has appointed a Customer Strategy and Communications Director who will undoubtedly develop strategies to improve public awareness and understudying of tribunals.


Countries

Existe-t-il des mesures spécifiques pour sensibiliser les juges aux modes alternatifs de règlements des litiges ? ces modes alternatifs font-ils partie du programme de formation des juges ?

(Questionnaire Med_Adm, Q.9a)

Austria

Bosnia Heregovina

Czech Republic

Finland

Germany

1          In the framework of the model project the mediators are judges, who nevertheless do not function as such in the mediation procedures.

2          Internally organised training

3          In the Hanover social court system, the court judges have been trained especially in the questions which are relevant to them.  The contents of the training were, for example:

- what is mediation?

-what is the difference from a court settlement negotiation

- which forms of case are not suitable?

- what do I do in uncertain cases?

- how do I establish an agreement among the parties?

            The Project group organised a seminar in Summer 2004 for colleagues in the administrative and social court systems with the title, “Mediatory Elements in Daily Judicial Life”.

4          There are training opportunities for judges concerned with mediation.  Participation in these is voluntary, and is successful in my experience only with judges who already have an interest in mediation.

5          There are at the moment countless projects on court annexed and in-court mediation.  The Lower Saxony Project on Court Annexed Mediation has already been completed.  Similarly a project is currently running in Ostwestfalen Lippen (in which the Minden Administrative Court is also engaged).

6          No

Hungary

Lithuania

No

Poland

Portugal

Romania

Slovenia

Sweden

United Kingdom

(England and Wales)

Tribunal judiciary are familiar with the provisions that allow for in-house review and the role of Acas in resolving disputes. In the main these approaches are applicable before cases reach the judicial stage. As a principle, development of future tribunal judicial training and other services will cover alternatives means as appropriate.

We may conclude from the tables that alternative means of settling administrative disputes are beginning to make their appearance in the courts. Even if the authorities in some countries are still rather sceptical about such alternatives, the idea of mediation is now firmly established in administrative proceedings (Germany, Finland).

The national correspondents report that it is still difficult to assess the public’s confidence in emerging methods of non-judicial resolution of administrative disputes (Lithuania, Germany). All the same, administrative mediation is becoming increasingly known and used (Germany, Lithuania, United Kingdom) as a result of large-scale publicising and awareness-raising among the authorities, professionals and potential users (mandatory notification of their rights to litigants, distribution of leaflets, organisation of judges’ seminars on specific issues, press conferences, calls for researchers, reports and commentaries on successful mediation, etc.).

The distrust of the courts is, it seems the greatest obstacle at present to the development of non-judicial alternatives to litigation in the administrative field. Nevertheless, very few countries mentioned efforts to make their authorities aware of the potential usefulness and effectiveness of mediation (Germany, United Kingdom).

Making the general public and the judiciary aware of alternatives to litigation in the administrative field is the main obstacle to development of mediation.

Noteworthy work has been done in the legal systems under consideration regarding provision of information to potential users and the relevant authorities. However, in some States mediation still arouses distrust, especially on the part of the judiciary. In this respect, there should be more training programmes for judges to make them aware of alternatives to litigation.


       Effective application of the recommendation’s principles in States

In order to understand exactly how the recommendation is actually applied in States, we shall take the appendix to the recommendation as our guide.

I.     General provisions

Subject and scope of alternative means (Questionnaire Med_Adm, Q.3a and Q4).

Recommendation Rec(2001)9 provides as follows:

I.1.       Subject of the recommendation

i.          This recommendation deals with alternative means for resolving disputes between administrative authorities and private parties;

ii.         This recommendation deals with the following alternative means: internal reviews, conciliation, mediation, negotiated settlement and arbitration;

iii.        Although the recommendation deals with resolving disputes between administrative authorities and private parties, some alternative means may also serve to prevent disputes before they arise; this is particularly the case in respect of conciliation, mediation and negotiated settlement.

2.         Scope of alternative means

i.         Alternative means to litigation should be either generally permitted or permitted in certain types of cases deemed appropriate, in particular those concerning individual administrative acts, contracts, civil liability, and generally speaking, claims relating to a sum of money;

              The appropriateness of alternative means will vary according to the dispute in question.

The national replies have enabled us to draw a general picture of non-judicial means for resolving disputes between the administration and its users.

The commonest solution is some sort of internal review of the administrative authority’s decision (Germany, Finland, United Kingdom). This type of remedy allows the competent authority to review and, if necessary, rectify its decision in order to defuse the dispute before court proceedings. For this reason the procedure is pre-judicial in nature and can hardly be classified as an alternative to going to court. In some countries, such as Lithuania and Germany, an attempt at conciliation is a precondition for going to court (if the conciliation fails). Internal review by the administrative authority has proved very effective in minor disputes, when the parties intend to maintain their relations (minor labour disputes, disputes concerning errors in tax-authority decisions, social-security disputes).

In some of the systems under examination, methods of pre-judicial conciliation have been institutionalised: thus administrative conciliation committees exist in Lithuania at various territorial levels, and in the United Kingdom the parties concerned can request review of a decision against them in an administrative jurisdiction.

As regards actual mediation bodies, they are few and far between in the administrative field. The existence of mediation centres is reported by the German, Lithuanian and British correspondents.

It is difficult to identify the area of “administrative” disputes that lends itself best to settlement through mediation/conciliation. The national correspondents present a whole range of disputes covering relations between the administration and its users: labour relations, taxes, social security, right to build, road safety, environmental protection, etc. Whatever the circumstances, the national correspondents unanimously acknowledge that the disputes best suited to mediation/conciliation are ones in which the parties intend to cooperate and wish to maintain their relations after conciliation. On the other hand, disputes unsuited to compromise (concerning right of asylum or the right to welfare benefits) effectively rule out mediation because of the narrow margin of discretion left to the administrative authority responsible for taking the decision (Germany, United Kingdom).

Non-judicial means of resolving disputes between the administration and its users are generally much in demand, especially for minor disputes.

Three patterns seem to emerge in the systems under examination: semi-formal conciliation before going to court, institutionalised conciliation committees, and mediation (provided by public or private entities). Given the differences at present, it is difficult to tell whether there is a preference at this stage regarding the means of mediation/conciliation. However, use of pre-judicial or non-judicial conciliation is very frequent, especially for disputes in which the parties are ready to cooperate and wish to continue their relations subsequently.  


Countries

Quels sont les modes alternatifs utilisés pour résoudre les litiges entre les autorités administratives et les personnes privées ? Veuillez préciser.

Questionnaire Med_Adm, Q.3a

Quels types de litiges/domaines peuvent être efficacement résolus par ces modes alternatifs ?

Questionnaire Med_Adm, Q.4a

Existe-t-il une préférence pour un mode alternatif spécifique ? Si oui, lequel et pourquoi ?

Questionnaire Med_Adm, Q.4b

Quels types de litiges/domaines sont moins bien résolus par ces modes alternatifs ? Pour chaque type de litiges/domaines, pouvez-vous expliquer pourquoi ?

Questionnaire Med_Adm, Q.4c

Austria

Bosnia Herzegovina

Czech Republic

Finland

See 2c. Administrative Procedure Act (434/2003) contains general provisions on internal review (correction of an error in the decision).  In addition there are numerous acts containing special provisions on rectification. The Finnish administrative legislation also contains some special provisions on other means, for example on contracts that can be made between a public authority and a private party, and on administrative complaints, which are less formal than other administrative or judicial measures.

They can be effective especially in resolving clear mistakes and in minor defects and shortcomings.

Rectification has been very effective in some areas, especially in taxation.

Germany

1 See the above named model project

2 Court annexed mediation can be carried out at the wish of the parties in all Hessen administrative tribunals and the Hessen administrative court.

3 Alongside the offer of court annexed mediation in administrative and social court system, a health insurance firm in Hamburg (the Techniker Krankenkasse) offers their own form of mediation.  They have contracted with a retired judge to take on particularly difficult cases which continue in dispute and arbitrate on them.

4 With disputed court settlements or out-of-court settlements (on the proposal of the court). In some regions pilot projects are running to introduce court annexed mediation in administrative court systems.

5 In Germany possibilities for administrative solutions still dominate:  differences of opinion are as a rule fought out in a protest procedure.  The protest procedure is in most cases a requirement for a subsequent legal action.  It's therefore not really possible to talk of an "alternative" in this situation.  Alongside there exists the possibility for an informal clarification, which however rarely taken advantage of.  Cooperative forms of administrative negotiation take place as a rule before a decision. The "round table" is the most common means for this.  The similar formats of a forward-looking workshop or comparable devices are hardly used

6 In the Hessen administrative courts system, there is only a model project which is not legally regulated. See response to No 16.

1 All processes in which the involved parties are working for a solution.

2 Cases in which the participants will have something to do with each other in the future; cases in which several proceedings (and disputes involving several courts) can be dealt with.

3 In the area of social insurance law:

(i) contractual disputes

(ii) reimbursement disputes

(iii) professional rehabilitation (measures for retraining)

(iv) individual benefits (for example, health insurance bodies)

v) communications breakdowns of all sorts

In the end, it's difficult to firmly establish patterns of cases.  Court annexed mediation in the public-service field is from our experience always available for the involved parties when they want to talk to each other.

4 Basically, all areas of law are suited to mediation.  Our own experience has indicated that constructive working together of cooperative parties in the mediation is the decisive factor for the success of a mediation and for the appropriateness of the mediation procedure.

5 Mediation can be particularly helpful in complex administrative determinations.  The procedure is everywhere applicable when conflict arises, or can arise, and where a particularly close cooperation between the administration and the citizen should be achieved (that applies already with zoning and planning permission law, on to environment and traffic law, and as far as rubbish removal)

6 Primarily building law

3 Since only court annexed mediation is on offer here, our preference can only be for this.

4 No

1 Asylum processes up to now are excluded, as the State Department is unwilling to be engaged.

2 Asylum rights cases, as it's not possible to achieve a win-win outcome or a mediated solution

3 Actually, only the disputes on which associated decisions hang (pension, sickness benefit, etc.).  But a mediation can also be devoted to these cases, calmly clarifying all the facts to the involved parties, and then on this basis obtaining a legal ruling.

4  See 4a.

5 Decisions in which the authority has no room for evaluation and judgement (the administrative authorities are bound by law and have the last word in decisions.

6 Civil service law disputes, because of the strict form of civil service law, which hardly allows for settlements or similar conclusions

Hungary

Lithuania

As mentioned before, there is an alternative of resolving disputes at the municipal administrative disputes commissions, regional administrative disputes commissions, the Chief Administrative Disputes Commission, as well as the Commission on Tax Disputes.

Application to these commissions is optional and only in specific instances, explicitly laid down in laws, obligatory (i.e., in certain tax disputes, the Commission on Tax Disputes must be applied to prior to addressing the court).

In all instances, the decisions of such disputes resolution commissions may be appealed against to the administrative courts. 

Also see answer to question 2 b.

As mentioned in questions 2b and 3a, the internal review is possible in, for example, disputes concerning tax administration, real estate registers.

Pre-judicial dispute resolution commissions hear general complaints of administrative nature; Commission on Tax Disputes resolves tax disputes. 

There is no official data on this question; however, the Commission on Tax Disputes is very often applied to. Firstly, this is so, because in certain tax disputes, application to the Commission on Tax Disputes is an obligatory step to take prior to addressing the court. Secondly, it may be attractive because of more simplified and speedier procedures (than in courts), and because it is an institution, which specializes solely in tax disputes.

-

Poland

Portugal

Romania

Taking into account the fact that the law has only recently been published, there is a relatively low degree of awareness and confidence in mediation.

Slovenia

Sweden

United Kingdom

In employment disputes, ACAS offer conciliation services with the aim of helping the parties reach a settlement in their dispute.

In most administrative jurisdictions, citizens can request review or reconsideration of a decision before it is refereed to a tribunal for determination

Most disputes involving administrative decisions

Employment disputes

Not really, Different disputes require different alternative techniques Also, some techniques (such as internal review) can only be applied effectively in certain jurisdictions and at certain stages 

Mediation cannot be applied to many administrative disputes such as decisions involving welfare benefit awards since there is no facility for settlement. The right to receive a benefit either exists or it doesn’t so there can be no compromise or part-award as can happen in other matters such as employment or tax.


Regulation of alternative means as a method of providing for their institutionalisation or use (Questionnaire Med_Adm, Q.2a, 2b, 2c, 2d)

Recommendation Rec (2001)9 provides as follows:

I.3.              Regulating alternative means

i.          The regulation of alternative means should provide either for their institutionalisation or their use on a case-by-case basis, according to the decision of the parties involved.

Are alternatives to litigation between administrative authorities and private parties regulated by law?

Questionnaire Med_Adm, Q2a

Yes

No

Finland

Lithuania (some aspects of it)

United Kingdom

Germany (regulation very much the exception)

Romania

Note from Bosnia-Herzegovina: Alternatives to litigation between administrative authorities and private parties – Institution of ombudsperson provides alternatives, as well as the Federal Law on Local Selfgovernance regulates certain type of mediation. However, since these issues are not in our mandate, we still do not have enough informaiton about them, neither what is the practice.”

Few States have provided details on which aspects are regulated and which not (Questionnaire Med_Adm, Q2b and 2d): the aspects regulated vary considerably, covering a judge’s option of suspending proceedings before a court and arranging for an alternative means of settlement (Germany) just as much as details of conciliation in employment disputes (United Kingdom). The situation is sometimes complex even within the same State, as evidenced by Lithuania.[11]

In view of the small number of replies, it is difficult to pinpoint trends within the Council of Europe, even taking the States where regulation exists.

We may just about venture to mention the limits of regulation in these same States: thus in Germany, confidentiality, the cost of alternative means, and the specific nature of alternatives involving the judicial system as an administrative authority are not regulated, to the regret of some correspondents.

It is hard to know whether or not a substantial number of the principles in Recommendation Rec(2001)9 are regulated in the States. At all events, no State has reported problems in adapting any specific points of the recommendation.

If the CEPEJ-GT-MED wishes in future to have a full overview of the question, it could very well introduce a yes/no chart asking correspondents whether domestic regulation exists for each Recommendation principle.

The alternatives to litigation that are regulated by law differ from State to State: it does not seem that any are systematically regulated, nor does there appear to be any particular order in which the different alternatives are regulated.

Countries

Quels sont les modes alternatifs de règlement des litiges réglementés par la loi (médiation/arbitrage/autres) ?

 

Questionnaire Med_Adm, Q2. c.

Austria

Bosnia Herzegovina

Czech Republic

Finland

Administrative Procedure Act (434/2003) contains general provisions on internal review (correction of an error in the decision).  In addition there are numerous acts containing special provisions on rectification. The Finnish administrative legislation also contains some special provisions on other means, for example on contracts that can be made between a public authority and a private party, and on administrative complaints, which are less formal than other administrative or judicial measures.

Germany

1          Legal arbitration

2          Mediation

3          Court annexed mediation is offered as an alternative to court procedures in the field of social law.  In practice, the presiding judge declares the court procedure suspended, and hands over the dispute to a specially trained judge, responsible for the mediation as the mediating magistrate.  After closure of the mediation, conducted under the auspices of the social law court system, the procedure is concluded by those involved. If the procedure breaks down, the dispute returns to the legal judge.

6          None.  In the Hessen administrative court system, there is a model project which is not legally regulated.

Hungary

Lithuania

Out of the four alternative means, which are dealt with by the Rec(2001)9, only internal reviews are laid down in the legal acts of the Republic of Lithuania. Mediation is not a possible alternative in administrative disputes, nor is conciliation, negotiated settlement or arbitration.

Poland

Portugal

Romania

As far as disputes are concerned, the initial complaint procedure applies as provided for in Law on administrative proceedings no. 554 of 2nd of December 2004, as in art. 7, al.1 of this law:

“Before resorting to the competent administrative court, the person who considers himself/herself a victim whose legitimate rights or interests have been affected through a unilateral administrative decision shall ask the issuing public authority, within 30 days of communication of the decision, for the total or partial revocation of that decision. The complaint may also be submitted to the immediately higher authority, where there is one.”

Slovenia

Sweden

United Kingdom

See above

Regulation of alternative means and provision of information to parties (Questionnaire Med_Adm, Q.3e, 3f)

Recommendation Rec(2001)9 provides as follows:

I.3.ii.     The regulation of alternative means should:

a.         ensure that parties receive appropriate information about the possible use of alternative means;

[…]

Countries

En cas de litige, quelles sont les informations fournies aux autorités et aux usagers concernant le principe de ce service et les procédures existantes ?

Ces informations sont-elles suffisantes ?

Questionnaire Med_Adm, Q.3e

Comment améliorer les informations données aux autorités et aux usagers concernant les procédures existantes ?

Questionnaire Med_Adm, Q.3f

Austria

Bosnia Herzegovina

Czech Republic

Finland

Germany

1          General information at the start of a dispute procedure, detailed information at the suggestion of the responsible judge or expressions of interest from the involved parties.

2          See c), yes

3          In the course of the Project, it took about a year to seek out individually all concerned social welfare supporters in northern German and across the whole country and to promote the idea of court annexed mediation through in-house presentations.  The Project managements produced presentation material, flyers, and information for distribution.  Since 2005 there's been the possibility to inform oneself about court annexed mediation in Lower Saxony (www.mediation-in-niedersachsen.com).

4          I can't comment.

5          Such information follows only on one's own initiative - up to now, no decisive significance is attached to it.

1          The project is scientifically monitored.

3          The flow of information can for example be improved by having the authorities advised more not only by legal mediators but by national (for example from the Ministry of Justice) and international sides, about the multiple possibilities for court annexed mediation and other extra-legal solution methods.

4          I can't comment.

5          See point d)

Hungary

Lithuania

There is general legal information, information in special booklets, on the Internet.

-

Poland

Portugal

Romania

Slovenia

Sweden

United Kingdom

Where a right to request a review of reconsideration of an administrative decision exists (and this is the case in most instances) this and the means to enact it are usually communicated to applicants at the time decisions are notified. There may be some instances where this information could probably be improved.

In employment disputes, applications to the employment tribunal are automatically copied to ACAS who then contact parties to offer conciliation services.

We can infer from the replies that users are given the necessary basic information about the principle of mediation, existing procedures and access to the mediation service. This information is provided by the judicial authorities with jurisdiction for the administrative dispute (Germany, United Kingdom).

In addition, general information on mediation is often made available to the general public through sources of legal information, leaflets (Lithuania) and the Internet (Germany).

The availability and quality of this information were sometimes deemed inadequate.

According to the German correspondent the situation might be improved if the judicial authorities were able to benefit from advice provided by professional mediators and from the services of the Ministry of Justice and international bodies with regard to extrajudicial alternatives to administrative litigation.

The British correspondent in turn gave an example of what he considered to be good national practice: in employment disputes, applications to the employment tribunal are automatically copied to ACAS (Advisory Conciliation and Arbitration Service) in order that it may contact the potential users of extrajudicial conciliation procedures.

The national correspondents affirm that users are given the necessary basic information about the principle of mediation, existing procedures and conditions of access to the mediation service.

Even so, proper administration of justice requires this information to be communicated to users in good time in order that they may make an informed decision about whether or not to resort to mediation. It would actually be preferable for the parties to receive this information before they go to court.

Regulation of alternative means to guarantee the principle of equality in terms of cost (Questionnaire Med_Adm, Q.5a, 5b, 5c, 5d, 5e, 5f, 5g)

Recommendation Rec(2001)9 provides as follows:

I.3.ii.     The regulation of alternative means should:

[…]

c.         guarantee fair proceedings allowing in particular for the respect of the rights of the parties and the principle of equality;

[…]

Pour un litige donné, s'il existe un mode alternatif de règlement des litiges, quel est son coût de la médiation comparé au coût d'une procédure judiciaire ?

(Questionnaire Med_Adm, Q.5a)

Countries

Coût de médiation moins élevé

Coût égal

Coût de médiation plus élevé

Austria

Bosnia Heregovina

Czech Republic

Finland

Germany

1 In the framework of the model project, in a mediation the involved parties carry no additional legal costs, and in the event of an agreement these are actually reduced. Lawyers fees have to be paid by the involved parties themselves, not a component of the legal proceedings costs.

2          Lower costs, since the professional court is not engaged and a complete court is not occupied with the case.  The costs of the wording of the decision are avoided.

3          I don't have the figures.  I must refer to the interim findings of the scientific accompanying research for the Project (more information at www.arpos.de).

4          At the moment, court annexed mediation procedures are free of legal charges.

5          Firm knowledge on this is not available

6          This doesn't permit a general answer, and I don't have information

Hungary

Lithuania

The costs are lower than at courts.

Poland

Portugal

Romania

Slovenia

Sweden

United Kingdom

(England and Wales)

Information on costs savings associated with alternative means is limited but some recent work did identify savings associated with ACAS conciliation activities. Taking into account the cost of providing the conciliation service, the average saving per case where a tribunal hearing is avoided in employment disputes approximately £650-00

Data on this point seem hard to collect. The correspondents have been reluctant to make any claims, in all likelihood afraid that they may give misleading information. Those who do hazard an opinion believe that mediation is generally cheaper than standard proceedings for users.

Countries

Qui finance ces modes alternatifs ?

Questionnaire Med_Adm, Q.5b

Quel est le coût de ces modes alternatifs pour les usagers ?

Questionnaire Med_Adm, Q.5f

Les personnes privées peuvent-elles bénéficier de l'aide judiciaire ? Si oui, doivent-elles payer une contribution ?

Questionnaire Med_Adm, Q.5g

Austria

Bosnia Herzegovina

Czech Republic

Finland

Legal aid can be given both in court proceedings and in other legal matters. The nature and significance of the matter have an effect on the coverage of legal aid. Legal aid is provided free to persons without means. Others are liable to co-pay for the legal aid they are given.

Germany

1 The Hessen Administrative Court

2 The Hessen Region

3 At the moment court annexed mediation is set in process without legal costs, at least in the Hanover social law court system.  It's predictable that this will change in the foreseeable future.

5 It depends on the individual case;  frequently all participants share the costs.  Sometimes the full cost of the procedure is borne by the local authority.

6 The state, exclusively

1 See a.

2 Only lawyer's fees for the time spent in mediation

3 At the moment the offer of court annexed mediation is made in Lower Saxony without legal charges.  The participants must however pay their legal representatives.

4 Lawyers' fees, when legal representation is involved.

6 None (see answer to 5 b)

3 Legal aid doesn't cover mediation costs.

4 No

5 Not up to now

Hungary

Lithuania

Application to administrative dispute resolution commissions and to the Tax Dispute Commission is free.  Internal review procedures are free as well.

-

-

Poland

Portugal

Romania

Slovenia

Sweden

United Kingdom

UK Government

There is no cost to the user for existing alternative means

Individuals can benefit if they are eligible under the means testing arrangements and not in respect of alternative dispute resolution

As regards the burden of costs, the German replies are, as so often, divided. It seems, however, that in administrative cases in Germany, costs are borne by the parties less frequently than in other types of alternatives to litigation (the costs being paid, depending on the circumstances, by the courts, central government, local authorities or all the protagonists). Nevertheless, all the parties are still sometimes called upon to contribute to the costs, which, on the one hand, is unusual in terms of the general run of replies and, on the other, is awkward for users in a country where mediation is not covered by legal aid. In some cases, lawyers’ fees therefore have to be paid by users, which may constitute a serious constraint.

The correspondents from the other States affirm for their part that all mediation costs are covered (for example, by the government in the United Kingdom) and report no exceptions: accordingly, there are no costs to users in Lithuania or the United Kingdom.

When costs are to be borne by users, either because they must finance the mediation or because certain expenses have emerged during the case that are not directly related to the mediation, such costs can usually be covered by legal aid (Finland, United Kingdom). Depending on the user’s income, this aid may be granted for all or part of the costs (Finland).

Countries

Quels domaines/activités de ces modes alternatifs de règlements des litiges sont fourni(e)s par l'Etat ou des organismes publics ?

Questionnaire Med_Adm, Q.5c

Quels autres domaines/activités spécifiques peuvent être financés par l'Etat ou des organismes publics ?

Questionnaire Med_Adm, Q.5d

Pour quelles raisons certains domaines ne bénéficient-ils pas de fonds publics ?

Questionnaire Med_Adm, Q.5e

Austria

Bosnia Herzegovina

Czech Republic

Finland

Alternative means are financed by public entities.

Germany

1 In the framework of the model project, all responsible departments of the Hessen social court system, and also partly associated departments of other court systems.

2 Court annexed mediation, see above (training, supervision)

4 The pilot project "Court Annexed Mediation in the Administrative court system" is financed by the Hessen Region (training of mediators, small budget for the provision of mediation rooms, refreshment drinks, etc.)

5 In the mediation projects within administrative law (where the mediation procedure is conducted by an administrative judge), the mediation process is financed by the state. 

6 None in particular

4 I can't comment

4 I can't comment

5 The procedure and its potential are relatively unknown to the state authorities - statistics on its success and ultimate financial savings (through relieving the work of the courts) are up to now not available.  Possibly the final report of the legal project  "Court Annexed Mediation in Lower Saxony" (led by Professor Dr Gottwald) will help here.

Hungary

Lithuania

-

-

-

Poland

Portugal

Romania

Slovenia

Sweden

United Kingdom

Questions 5c, 5d and 5e received only one answer each. Such a minimal result cannot be used for the purposes of comparison.


Regulation of alternative means to guarantee the principle of confidentiality (Questionnaire Med_Adm, Q.8)

Recommendation Rec(2001)9 provides as follows:

I.3.ii.    The regulation of alternative means should:

[…]

d.         guarantee, as far as possible, transparency in the use of alternative means and a certain level of discretion;

[…]


Quelle est le champ d’application de la confidentialité ? (Questionnaire Med_Adm, Q.8a)

dans les relations entre le médiateur/le conciliateur/l’arbitre et les parties ?

dans les relations entre le médiateur/le conciliateur/

l’arbitre et les tiers/les  tribunaux/les arbitres/les autorités ?

dans les relations entre les parties et les tiers/les tribunaux/les arbitres/les autorités ?

quand on évoque le processus de mode alternatif de règlement du litige (informations, propositions, arguments, etc. présentés tout au long de la procédure) ?

quand on évoque les résultats du mode alternatif de règlement du litige (settlement agreement) ?

Austria

Bosnia Heregovina

Czech Republic

Finland

Germany

1 Confidentiality is important here

2 A high degree of confidentiality

1 As above

2 A high degree of confidentiality

1. Dependent on the mediation agreement

2. The parties commit themselves to confidentiality, but this is hardly testable.

1. As above

2. No confidentiality needed

2          When the parties wish it, the findings of the responsible court are made public.

3          (answer to 8a as a whole)   This question is difficult to answer, since the contents of a confidentiality agreement are set out by the participants in the case.

5          (answer to 8a as a whole)  All information which becomes known in the course of a mediation process counts as confidential and must not leave the mediation room.  (It can be that the parties have decided otherwise - particularly in the public domain this happens frequently, when groups and the public want to be notified of the outcome.  As a rule, the participants in the mediation process agree together on the contents of what will be released to outsiders.)

6          (answer to 8a as a whole) Full confidentiality obtains between the participants in the mediation process

Hungary

Lithuania

Please see answer to question 2 c.

Poland

Portugal

Romania

Slovenia

Sweden

United Kingdom

(England and Wales)

All parts of the conciliation process between ACAS and the parties involved in employment disputes are completely confidential. Parties can request matters, whilst shared with the conciliator remain confidential with regard to the other party. The entire conciliation process is also confidential with respect to the tribunal judiciary and staff. Only if there is a dispute over whether a conciliated agreement has been reached can the tribunal request knowledge of the agreement and how it was arrived at and this can only go ahead with the consent of both parties.

Countries

Existe-t-il des exceptions au principe de confidentialité ? Si oui, comment sont-elles justifiées ?

Questionnaire Med_Adm, Q.8d

Austria

Bosnia Herzegovina

Czech Republic

Finland

-

Germany

1          For the mediator basically none, for the authorities these must be dealt with in the framework of the mediation agreement.

2          When the parties want the findings to be made public.

6          According to Hessen law (§75 Abs. HessBeamtenG) punishable offences must be notified

Hungary

Lithuania

-

Poland

Portugal

Romania

Slovenia

Sweden

United Kingdom

There are no general exceptions to the principle of confidentiality.

Quelle est la base légale pour la garantie de confidentialité ?

(Questionnaire Med_Adm, Q.8b)

Quelles sont les sanctions prévues en cas de violation de la confidentialité ?

(Questionnaire Med_Adm, Q.8c)

Accords ?

Dispositions légales ?

Austria

Bosnia Heregovina

Czech Republic

Finland

Legal provisions.

Germany

1          Mediation agreement

6          There is the legally regulated obligation to official secrecy for judges, which also relates to the conduct of mediation.

1          Dependent on contractual regulations, basically none.

2          None

3          The details of sanctions are set out by the case participants (for example, contractual penalties, financial penalties, breaking off of mediation and return to the court process).

6          The breach of official secrecy is punishable and can result in a custodial sentence (§353b StGB)

Hungary

Lithuania

-

-

-

Poland

Portugal

Romania

Slovenia

Sweden

United Kingdom

(England and Wales)

A verbal confidentiality agreement with regard to the process is established at the beginning of the conciliation procedure. Agreements reached through conciliation can have confidentiality clauses included, which if breached, render the agreement null and void. If monetary awards or compensation has been paid and a confidentiality clause breached, the award can be reclaimed though the civil courts.

There are no sanctions as such but see (8c) above.


Questions 8a, 8b, 8c and 8d received only two answers each (Germany, United Kingd om). Such a minimal result cannot be used for the purposes of comparison across the whole of the Council of Europe.

Regulation of alternative means and enforcement of resulting agreements (Questionnaire Med_Adm, Q.12a, 12b, 12c)

Recommendation Rec(2001)9 provides as follows:

I.3.ii.    The regulation of alternative means should:

[…]

e.         ensure the execution of the solutions reached using alternative means.


Accord sur le fait de recourir à la médiation dans un litige spécifique (Questionnaire Med_Adm, Q12a)

Accord résultant de la procédure de médiation

Countries

Statut juridique de l’accord

Exécution de l’accord : pouvoirs du tribunal

Statut juridique de l’accord

(Questionnaire Med_Adm, Q12b)

Exécution de l’accord : procédures existantes

(Questionnaire Med_Adm, Q12c)

Austria

Bosnia Heregovina

Czech Republic

Finland

Germany

2          The outcome is not initially a settlement; a binding settlement can be reached, however, with the same content as a court decision.

3          The mediation agreement is not carried out by the court.  It’s the job of the parties involved to implement the agreement.  In about 150 mediation procedures in the Hanover social court system, one agreement has not been adhered to.

4          The court has no direct influence on the carrying out of the agreement process.

3          With mediation agreements, public sector agreements according to §§ 54 ff VwVfG are as a rule involved.

4          The legal status of a mediation settlement can vary:  a trial verdict, an out-of-court settlement, a mediation contract with the requirement to withdraw the lawsuit or a plan of execution.

5          In particular cases, within the terms of legal requirements, a public law contract binding and executable on all participants can be made.  Incidentally, the agreement is generally held to be binding on the involved parties.  What results a failure to observe the outcome can have, have not yet been definitively explained.

3          No

4          If the mediation agreement is not observed by the party bringing the suit, any pending suits lose legal protection.  If need be, an action for performance or a declarative action is possible for enforcement of the agreement.

6          When a mediation process is succesfully pursued, and an agreement is reached, the procedure along the court path is brought to a conclusion; that means the withdrawal of the lawsuit, in-court settlement, out-of-court settlement with a concomitant declaration from both sides, or simply a  declaration from both sides.

Hungary

Lithuania

-

-

-

Poland

Portugal

Romania

Slovenia

Sweden

United Kingdom

(England and Wales)

An agreement reached through ACAS conciliation in employment matters is embodied in a document known as a “COT 3”, which is legally binding and has the simultaneous effect of compromising the claim.

Where agreements involve money awards that are not subsequently paid, enforcement has to be carried out through the civil courts. This is quite complex and is viewed as being less than ideal. The UK Government is considering looking at ways of making the COT3 agreement enforceable by the tribunal but this requires legislation


Agreement on going to mediation in a specific dispute

Agreement resulting from mediation procedure

Countries favouring freedom of contract

Countries favouring judge’s intention or enforceability of agreement

Countries favouring freedom of contract

Countries favouring judge’s intention or enforceability of agreement

Germany

United Kingdom

Germany

United Kingdom

Although it is possible to establish the position of the States having replied from the above table, it would seem very risky to infer any general trends.

Regulation of alternative means and limitation periods (Questionnaire Med_Adm, Q.11a and 11b)

Recommendation Rec(2001)9 provides as follows:

I.3.iii.         The regulation should promote the conclusion of alternative procedures within a reasonable time by setting time-limits or otherwise.

iv.        The regulation may provide that the use of some alternative means to litigation will in certain cases result in the suspension of the execution of an act, either automatically or following a decision by the competent authority.

[…]

II.vi.        In principle and subject to the law, the use of alternative means should result in the suspension or interruption of the time-limits for legal proceedings.

Countries

La législation de l'Etat prévoit-elle des dispositions empêchant l'expiration du délai de prescription lorsque les parties recourent à ces modes alternatifs avant une procédure devant un tribunal ? Veuillez préciser.

(Questionnaire Med_Adm, Q 11a)

Si non, existe-t-il des projets visant à modifier la législation de l'Etat pour empêcher l'expiration du délai de prescription lorsque les parties recourent à ces modes alternatifs avant une procédure devant un tribunal ? (Questionnaire Med_Adm, Q 11b)

Austria

Bosnia Heregovina

Czech Republic

Finland

Germany

No

3          I’m not aware of this in any detail.

4          Not know to me

6          Not in Hessen

Hungary

Lithuania

Application to Administrative Dispute Commission or Tax Dispute Commission prevents expiry of limitation terms to apply to administrative courts. Decisions of these commissions may be appealed against to the administrative court within twenty days of the day of  receipt of the decision.

No

Poland

Portugal

Romania

Slovenia

Sweden

United Kingdom

(England and Wales)

Not at present in administrative and employment matters

There are no plans at present but the outcome of the pilot projects being taken forward may bear on this.

The replies to the questionnaire, being very few in number, seem barely enough to show in what small regard limitation periods are currently held where alternatives to litigation in the administrative field are concerned.

Unlike family mediation, in which States could be clearly divided into at least three categories, the administrative field merely allows us to say that there is no consensus among States: out of three States, the legislation of the first has a mechanism for suspending time-limits (Lithuania), the legislation of the second may change to provide for such a mechanism (United Kingdom), and the legislation of the third has none and does not anticipate any reforms along these lines.

There is no consensus on suspension of limitation periods, and no clear trend can be identified.

II.   Relationship with courts

Recommendation Rec(2001)9 provides as follows:

II.i.         Some alternative means, such as internal reviews, conciliation, mediation and the search for a negotiated settlement, may be used prior to legal proceedings. The use of these means could be made compulsory as a prerequisite to the commencement of legal proceedings.

ii.         Some alternative means, such as conciliation, mediation and negotiated settlement, may be used during legal proceedings, possibly following a recommendation by the judge.

[…]

Special features of conciliation and mediation:

III.2.i.            Conciliation and mediation can be initiated by the parties concerned, by a judge or be made compulsory by law.

Compulsory alternatives to litigation (Questionnaire Med_Adm, Q.10a, 10b, 10c)


Countries

Existe-t-il une disposition obligeant les autorités administratives à recourir à ces modes alternatifs lorsqu’une personne privée souhaite y avoir recours ?

(Questionnaire Med_Adm, Q.10a)

Existe-t-il une disposition prévoyant l'obligation d'envisager ces modes alternatifs avant d'intenter une action en justice ou/et une disposition concernant des modes alternatifs obligatoires ? Si oui, veuillez préciser.

(Questionnaire Med_Adm, Q.10b)

Après la saisine du tribunal, le juge peut-il conseiller aux parties de recourir à ces modes alternatifs ou renvoyer l'affaire à de tels modes alternatifs de règlement des litiges ?

(Questionnaire Med_Adm, Q.10c)

Austria

Bosnia Heregovina

Czech Republic

Finland

Germany

No

1          No

2          No

3          In specific constellations in the social law domain concerning contractual disputes (for example over the size of payment for particular work) the arbitration office is called in, whose decision is supported by the legality control of the social court system (for example agreement according to § 75 Abs. D SGB XII, Arbitration according to § 80 SGB XII;  agreement according to § 78b ff. SGB VIII, arbitration according to § 78b ff. SGB VIII; agreement according to § 14 Niedersächsisches RettungsdienstG, arbitration according to § 18 NRettDG).

4          No

5          No

6          No

1          Only the right to suggest these

3          As already experienced in several cases, the court judge can advise the affected parties to go for mediation, but he does not have the means to enforce this.

4          Yes, but only as a suggestion to proceed to a mediation, which is not binding.

5          See above: in the model project this competence is assigned to the judge.

6          The judge can pass the case to a colleague, who has been trained as a moderator.  He can propose a mediation process to the involved parties.

Hungary

Lithuania

No

No

No

Poland

Portugal

Romania

Slovenia

Sweden

United Kingdom

(England and Wales)

Not at present. Other than pre-tribunal, in-house review of decisions, there are currently no alternative means in respect of administrative disputes.

In most administrative jurisdictions, decisions-making bodies are required to review their decision where requested to do so by applicants/claimants. There are no other compulsory alternatives to tribunals

This can happen with some employment cases. A tribunal chairman may take the view that the matter can be resolved through agreement and can  advise parties to try again with ACAS.

The poor number of responses compels us to draw only cautious conclusions.

The correspondents’ replies to Question 10 clearly reveal the optional nature of administrative mediation in the systems under examination.

According to the replies received, there is at present no statutory obligation for administrative authorities to use mediation if a private party wishes to do so (Germany, Lithuania, United Kingdom).

There are no provisions making it compulsory to consider mediation before commencing legal proceedings.

There are no provisions making it compulsory to use alternatives to litigation.

There is one system in which the rule that the parties control the course of civil proceedings allows the parties to bind the judge by their decision to use mediation (United Kingdom). Here the judge’s role consists in suggesting the option of mediation to the parties and advising them on the rules governing existing procedures, but the judge has no means of compelling parties to use extrajudicial conciliation and no means of refusing them this remedy.

However, from the replies, there seems to be no guarantee, apart from the general rules of procedure governing the rights and obligations of those involved in the proceedings, that a binding rule will automatically entail use of mediation.

Use of administrative mediation is purely optional. The decision whether or not to use alternatives to litigation is entirely up to the parties.

In these circumstances, the judge’s role is to ensure that the parties are aware of such alternatives in good time and that their decision is taken with full knowledge of the nature, purpose and legal consequences of mediation.

The Council of Europe should encourage States to make sure that parties have available, if they so wish, a procedural means of binding the judge by their decision to use an alternative to litigation.

Role of the judge (Questionnaire Med_Adm, 9b)

Countries

Le juge peut-il agir en tant que médiateur/conciliateur/arbitre (en dehors de ses propres dossiers) ? Si oui, dans quelles circonstances et à quelles conditions ?

(Questionnaire Med_Adm, 9b)

Austria

Bosnia Heregovina

Czech Republic

Finland

Germany

2          Only when he's undergone special training.  The inclusion of mediation elements in trials is always possible; but that is not mediation.

3          In the Hanover social court system, there are two mediation magistrates, whose activities are set out in standing orders.  There is no separate post for the conduct of mediations; in the course of the “Court Annexed Mediation in Lower Saxony ” Project the mediators were on half-time secondment. Mediations are conducted in a special Mediation Room. Mediation offered in Hanover’s social court system is free of legal charges for the participants.

4          In the Hessen model project "Court Annexed Mediation in the Administrative Court System" only judges act as mediators.  Action in one's own cases is excluded, since when mediation breaks down, an unbiased decision is no longer possible. Some colleagues (to varying extents) use mediation elements in their oral procedures, or discussion meetings, or cast their discussion meetings as "mediation" without expressly officiating as a Mediator.

5          This subject is under considerable dispute in Germany.  While some representatives consider the involvement of judge-mediators goes without saying, (mediation is a part of a judge's responsibilities), others are against this because the mediator lacks the competence to decide.  From their point of view, judge-mediators are engaged in the context of their administrative competence. Whether the person of the judge as mediator appears appropriate is just as contentious.  One side accepts him because of his undisputed authority and neutrality; the other side that he cannot step "out of his skin" and that he woulld quickly allow subjective legal views and solutions into the process, to which the parties would feel bound, against the basic principles of the being answerable for themselves.

6          Yes (not in his own cases)

Hungary

Lithuania

-

Poland

Portugal

Romania

Slovenia

Sweden

United Kingdom

(England and Wales)

Not at present but this is something that is being examined as part of one of the pilot projects currently being taken forward

Given the insufficient number of replies received (Germany, United Kingdom), it is difficult to draw any reliable conclusions on this point from a substantive comparison.

We can only record the fact that at present, in the systems under consideration, judges seldom act as mediators. Nevertheless, in the countries concerned, this contingent power of judges is being studied with a view to adopting specific regulations.

Quality of alternative means and appropriate judicial review (Questionnaire Med_Adm, Q.6a, 6b, 6c, 6d)

Recommendation Rec(2001)9 provides as follows:

II.iv.        In all cases, the use of alternative means should allow for appropriate judicial review which constitutes the ultimate guarantee for protecting both users' rights and the rights of the administration.

Questions 6a and 6b received only three replies each (Germany, Lithuania, United Kingdom) and Question 6d only two (Germany, United Kingdom).

Question 6a just makes it possible to establish the law in Germany and Lithuania, the United Kingdom’s reply being particularly concise.

The States did not go into detail on Question 6b, either answering the question for all protagonists indiscriminately or else replying only in the negative when, on the contrary, a comparison required positive answers.

Only one of the two replies to Question 6c can be used.

Consequently, Questions 6a, 6b and 6c offer little by way of results, and these results cannot therefore be used in a comparison covering the whole of the Council of Europe.


Countries

Existe-t-il des mécanismes garantissant la qualité des services de médiation ? (Questionnaire Med_Adm, Q6a)

Quels sont ces mécanismes (Questionnaire Med_Adm, Q6b) ?

Autorégulation (codes de conduite, etc.)

Accréditation des médiateurs / conciliateurs / arbitres

ou

des organismes fournissant des services de médiation

Fonctionnaires agissant en tant que  médiateurs

Autres mécanismes

Austria

Bosnia Heregovina

Czech Republic

Finland

Germany

1              In the framework of the Model Project on Training and Supervision of Mediators.

2              Supervision, training

3              In Lower Saxony there’s a close network of working together among the mediation magistrates.  At regular intervals, supervision and mediation magistrate days and other training events take place, in order to consolidate and develop the quality of court annexed mediation.

                Alongside, there’s a nation-wide professional association of all mediation magistrates who work in the public services field.

4              At present, none in operation

5              The universities have the most important role to play in quality management.  Mediation has become an academic topic with the introduction of university courses for Masters degrees.  These are accredited according to international standards and therefore are guaranteed a high educational level.  Outside the academic field, there is no comprehensive nationwide quality management system.

6              Judges who act as mediators have training.

2 No

4 Supervision in the framework of mediation training

2 No

Hungary

Lithuania

All decisions may be appealed. Appeals against the decisions of such bodies are brought before the administrative courts.

The existing bodies have all been established by law. Normative legal acts lay down the procedures and all other requirements for their composition and operation.

Poland

Portugal

Romania

Slovenia

Sweden

United Kingdom

(England and Wales)

Yes

Internal reviews are carried out by civil servants working in the decision-making bodies.

ACAS is a Crown Non-Departmental Public Body that is administered and funded by the UK Department for Trade and Industry. As such their conciliators are effectively civil servants

Clarification from Germany: 3  (answer to b as a whole)   There is no official code of behaviour for Lower Saxony magistrates working in mediation; however, mediation magistrates trained in the Lower Saxony Project have determined a framework of conduct.   

For example,

- participants should be represented by a lawyer

- the mediation magistrate has a declaration of confidentiality signed

- mediation magistrates should not be cited as court witnesses by participants should the mediation process break down

Clarification from Germany: 3  (answer to b as a whole)   There is no official code of behaviour for Lower Saxony magistrates working in mediation; however, mediation magistrates trained in the Lower Saxony Project have determined a framework of conduct.   

For example,

- participants should be represented by a lawyer

- the mediation magistrate has a declaration of confidentiality signed

- mediation magistrates should not be cited as court witnesses by participants should the mediation process break down


Countries

Avez-vous des exigences concernant le profil professionnel d'un médiateur/conciliateur/arbitre ?

Si oui, veuillez préciser.

Questionnaire Med_Adm, Q.6c

Comment palliez-vous les insuffisances de qualité de ces modes alternatifs ?

Questionnaire Med_Adm, Q.6d

Austria

Bosnia Herzegovina

Czech Republic

Finland

-

-

Germany

2              Yes, participation in training

3              Since the title “mediator” is not at the moment protected, anyone can in principle call themselves this.  Where court annexed mediation in the public sector is concerned, we have feedback from authority representatives that also in the future they will only take part in court annexed mediation when this is conducted by a mediation magistrate.  The connection to the court and the presence of the mediation magistrate should for this form of conflict resolution stay guaranteed.

5              None, rather the variety of mediators (and the possibility of working together in co-mediation) makes the procedure interesting.

6              No

3              If court annexed mediation of defective quality is offered, this will lead to the participants, who as a rule are coming more frequently for mediation, will pull back and refuse mediation in the future.

                If the mediation magistrate observed problems in the quality, he has always the opportunity to address these “flaws” in the framework of supervision together with other mediation magistrates.

4              It's attempted to sort out failings through further training, through supervision in the framework of training, and through discussion with other mediators and exchanges of experience.

5              Up to now such cases are not known; such a practice doesn't exist for this.

6              Regular further training should avoid such shortcomings

Hungary

Lithuania

Please see answer to question 2 c.

Poland

Portugal

Romania

Slovenia

Sweden

United Kingdom

ACAS conciliators are trained to prescribed standards before they are eligible to work as conciliators

This is not an issue

An evaluation of the tables has made it possible, despite the paucity of replies, to draw the following conclusions.

The systems under consideration have no special requirements regarding a mediator’s professional background. All correspondents specifically emphasised the occupational training that mediators received both before and after starting work. In Germany, international accreditation of university courses for mediation executives is seen as a genuine guarantee of the quality of services to be delivered by the graduates. Sometimes the fact that a mediator belongs to a judicial authority or is a judge can guarantee user confidence (Germany).

Mediator training: a concept absent from the Recommendation (Questionnaire Med_Adm, Q.7a, 7b, 7c)

The concept of mediator training does not exist in Recommendation Rec(2001)9. The only term which might, possibly, allude to it is the word ‘expert’ – referring to the need for specific expertise not easily acquired – when the Recommendation provides as follows:

8.         Considering that the principal advantages of alternative means of resolving administrative disputes may be, depending on the case, simpler and more flexible procedures, allowing for a speedier and less expensive resolution, friendly settlement, expert dispute resolution, resolving of disputes according to equitable principles and not just according to strict legal rules, and greater discretion;...

Otherwise, training is mentioned only in the questionnaire sent to the correspondents.


Countries

Existe-t-il une formation spéciale pour les médiateurs/conciliateurs/arbitres ?

(Questionnaire Med_Adm, Q.7a)

Quel est le contenu et quelle est la durée de cette formation ?

(Questionnaire Med_Adm, 7b)

Cette formation est-elle suffisante ? Si elle ne l'est pas, comment pourrait-on l'améliorer ?

(Questionnaire Med_Adm, 7c)

Austria

Bosnia Herzegovina

Czech Republic

Finland

Germany

1              See 6a

2              Yes

3              There is no specific regulated training for mediating magistrates in the public sector.  The participants in the Court Annexed Mediation Project in Lower Saxony have worked through about 180 hours of extensive training in various key points.

4              For two years, training through workshops over a few days.

5              Yes, the most challenging training in the area of mediation is the masters degree courses in the universities (for instance at the FernUniversität of Hagen).  The universities also offer courses below the level of master degrees.  These courses deal mostly with practical training as a mediator.  Alongside the state courses, there is a wide range offered by different private agencies. 

                Those responsible for arbitration take as a rule a short education in legally and procedurally specific basic questions.  A communication or case-handling training follows generally as rarely as the dealing with basic psychological principles.

6              Yes, further training events are offered by Hessen State.

1              Up to now about 90 to 100 hours

2              Supervision

3              -  The basic principles of mediation (5 phases of mediation)

-  communication in mediation

-  the law in mediation

-  the role of mediations in disputes involving several parties

-  supervision

-  mediation magistrates days.

    -   and other items

4              Communication, mediation

5              Education in the universities follows international standards.  Accordingly master's degree candidates must accrue 90 ECTS points to gain a master's degree.  This entails a workload of 1,800 hours.  Alongside the state regulated courses, there is field of offerings from private agencies which is not easily comprehensible.

6              Mediation, mediating, role-play assignments

1              Effective in the framework of the project

2              Two such three-day supervision or training sessions per year should be sufficient

3              The training for mediation magistrates in Lower Saxony is at the moment sufficient, but will operate on a smaller scale in future, since the financial possibilities will be limited. The remainder of the time for the Project remains available.

4              A more intensive training over more coherent time periods would be sensible, but costs prevent this.

5              State regulated education, particularly at the master's degree level, is accredited through external bodies and follow international standards.  Accordingly, students are comprehensively educated.  There are no relevant data for the private sector.

6              Ja

Hungary

Lithuania

Please see answer to question 2 c.

Please see answer to question 2 c.

Please see answer to question 2 c.

Poland

Portugal

Romania

Slovenia

Sweden

United Kingdom

Yes

ACAS conciliators receive initial training for a period of 6 – 8 weeks in facilitative mediation type techniques. They then receive regular coaching for about 12 months. Thereafter refresher and update training is provided as necessary

The training is considered to be sufficient


In the States which returned a reply, general training programmes for mediators exist. However, no national correspondent reported the existence or development of special training programmes for the administrative field (Germany even claims just the opposite). Some courses are provided by universities (Germany).

The duration and frequency of this training varies greatly, ranging from 90 hours to 1800 hours (Germany, Replies 1 and 5) or 8 weeks of training plus 12 months of coaching (United Kingdom), and the courses are prepared by different bodies in the absence of strict guidelines.

Despite their striking differences, these training courses all seem satisfactory, to judge by the replies. We have already had occasion to explain (see our comments on mediation in penal matters) that it is not so much the duration of training that is important as the attainment of specific aims, such as providing a tool, the keys to a decision-making process, or the answers to the commonest practical problems.

Nevertheless, as we have already emphasised in the case of family mediation, the diversity of training lacks transparency for users, and a concern for proper administration of justice suggests the need for standardisation.

It is up to States, as territorial units, to enforce a certain uniformity in the training of their mediators/conciliators/arbitrators.

The future multiplicity of population movements (free movement of people, tourism) will doubtless give rise to more mediation with an international element: in order to ensure proper administration of justice, the training of mediators/conciliators/arbitrators from different States should be able to guarantee comparable training quality and standards. Any future recommendation by the Council of Europe on such training should aim to standardise it.

Furthermore, in order to improve service quality, it would be worth including analysis of users’ opinions and accumulated experience in these courses. 


       Drafting specific measures

It has been impossible to undertake a thorough analysis of the following questions on account of insufficient quantity, rather than quality, of data:

        Certain aspects of the cost of alternatives to litigation (Questions Med_Adm, Q.5c, 5d, 5e)

        Confidentiality (Questions Med_Adm, Q.8)

        Enforcement of agreements (Question Med_Adm, Q.12)

        Suspension of limitation periods (Question Med_Adm, Q.11)

        Certain aspects of quality of alternatives to litigation (Questions Med_Adm, Q.6a, 6b and 6c)

        Government involvement (Question Med_Adm, Q.13a, 13b)

Otherwise, our commentary on this questionnaire may provide the basis for proposals and guidelines, even if they prove to be fewer in number than in the other fields.

       Publicising legal instruments adopted by the Council of Europe

Aims:                To propose approaches (in the Council of Europe and among the States) for improving knowledge and effective application of non-binding instruments adopted by the Council of Europe.

One approach: Gaining the confidence of users, researchers and, above all, the judiciary by involving them as closely as possible in alternatives to litigation.

Within States it is the legal professionals who are conversant with Recommendation Rec(2001)9. This recommendation is still very little known: few States were in a position to return the questionnaire and even fewer to cite research in this field.

The impact of the principles in Recommendation Rec(2001)9 is difficult to assess over member States as a whole.

The few States that replied used the recommendation for various purposes.

Noteworthy work has been done in the legal systems under consideration regarding provision of information to potential users and the relevant authorities. However, in some States mediation still arouses distrust, especially on the part of the judiciary. In this respect, there should be more training programmes for judges to make them aware of alternatives to litigation.

Making the general public and the judiciary aware of alternatives to litigation in the administrative field is the main obstacle to development of mediation.

Undoubtedly even more than in the other fields, there is still considerable work to be done in disseminating and promoting the recommendation.

The main strengths might be considered in the following terms:

- Easier access to justice

- Cheaper procedure

- Shorter time frames

- Simplified procedure

- Better adapted to the specific nature of administrative disputes

- Friendly settlement by experts according to equitable principles

- User satisfaction

- Administrative authorities brought closer to users

- Etc.

        Revising existing instruments

           

Aims:                In the light of developments in the mediation systems in individual States, to consider revising the recommendation and to make proposals to this end.

First proposal: Encourage States to observe time-limits for providing users with timely information and a period to consider the merits of such a procedure

The national correspondents affirm that users are given the necessary basic information about the principle of mediation, existing procedures and conditions of access to the mediation service. 

Even so, proper administration of justice requires this information to be communicated to users in good time in order that they may make an informed decision about whether or not to resort to mediation. It would actually be preferable for the parties to receive this information before they go to court.

Second proposal: Encourage States to institutionalise the principle whereby parties can require a judge to comply with their decision to use alternatives to litigation.

Use of administrative mediation is purely optional. The decision whether or not to use alternatives to litigation is entirely up to the parties.

In these circumstances, the judge’s role is to ensure that the parties are aware of such alternatives in good time and that their decision is taken with full knowledge of the nature, purpose and legal consequences of mediation.

The Council of Europe should encourage States to make sure that parties have available, if they so wish, a procedural means of binding the judge by their decision to use an alternative to litigation.

Third proposal: Call upon States to develop a degree of standardisation in training

The concept of training does not appear in the recommendation.

It is up to States, as territorial units, to enforce a certain uniformity in the training of their mediators/conciliators/arbitrators.

The future multiplicity of population movements (free movement of people, tourism) will doubtless give rise to more family mediation with an international element: in order to ensure proper administration of justice, the training of mediators/conciliators/arbitrators from different States should be able to guarantee comparable training quality and standards. Any future recommendation by the Council of Europe on such training should aim to standardise it.

Furthermore, in order to improve service quality, it would be worth including analysis of users’ opinions and accumulated experience in these courses. 


       Preparing specific tools to improve implementation of the principles

Aims:                Taking into account existing national and international instruments in the field and respecting the legal traditions peculiar to each State, to propose further study of some specific questions concerning mediation.

To propose approaches for practical follow-up of the recommendation: best practice guides, guidelines, codes of practice, etc.

A question for further study: Promoting and introducing standardisation of regulations on alternatives to litigation

It is hard to know whether or not a substantial number of the principles in Recommendation Rec(2001)9 are regulated in the States. At all events, no State has reported problems in adapting any specific points of the Recommendation.

The replies to the questionnaire show that in some States a statutory basis has been the catalyst for development of alternatives to litigation.

If the CEPEJ-GT-MED wishes in future to have a full overview of the question, it could very well introduce a yes/no chart asking correspondents whether domestic regulation exists for each Recommendation principle.

Introduction of regulation is, moreover, a very topical question among States: in some countries, mediation undertaken by judges is being studied with a view to adopting specific regulations.

States would be well advised to take advantage of the options and experience offered by the Council of Europe in order to exchange their experience and possibly standardise their future legislation.




[1]  For the purpose of this report, these people will be called “correspondents”.  They are not the CEPEJ-GT-MED national correspondents who worked on the report on the evaluation of judicial systems.

[3] In the French version of the document: “ 3. INFORMATIONS CONCERNANT LA MEDIATION […]

b. Mettez-vous en œuvre des mesures visant à renforcer cette prise de conscience et cette confiance ? Dans l'affirmative, quelles sont ces mesures ?

[4] I consider that the questions to which replies may be confusing are:

-          Family mediation: questions 3b, 5g, 6c, 7 c, 8e, 9a-b, 10a, 12c, 15, 17.

-          Mediation in civil matters: questions 3b, 5g, 6c, 7c, 8e,  9a-b, 10a, 12c, 14, 16.

-          Mediation in penal matters: questions 3b, 5e, 6c, 7c, 8e,  9b, 10b, 12, 14.

-          Alternatives: questions 3c, 4b, 5g, 6c, 7c, 8d,  9a-b, 10b, 12c, 14, 16.

[5] Questionnaire Med_Fam, Q.3a, Germany. The six correspondents’ replies were as follows: 1. Yes; 2. No; 3. Yes, in specialist circles and in the field of justice, less in general public; 5. Only a few percent; 6. Awareness and confidence are growing.

[6] Different message is conveyed by the mediator’s societies and by the Ministry of Justice (which sees family mediation as a means to reduces divorce rate). (Questionnaire Med_Fam, Q.3b, Poland)

[7] The awareness and the confidence of the general public about the mediation services at the  Distinct Court of Ljubljana is shown also by the fact, that in 39 % of family cases in which mediation was offered, both parties of the dispute gave consent for mediation. (Questionnaire Med_Fam, Q.3a, Slovenia)

[8] Note the solution proposed by Sweden: “The municipality is responsible for ensuring parents help to co-operation discussion and to give them information on how deal with these matters.”

[9] CEPEJ-GT-MED (2006) 2

[10] Replies from Slovenia: 1. I don't know about all the country, but I'm not aware of it. 2. No 3. Yes. 4. /

[11] “Various. It is worth pointing out, that even if not mentioned in Rec(2001)9, but an alternative to administrative dispute resolution provided by the courts, which is established by Lithuanian laws, is disputeresolutution at the municipal administrative disputes commissions, regional administrative disputes commissions, the Chief Administrative Disputes Commission, as well as the Commission on Tax Disputes. aspects are regulated by different legal acts. Concerning internal review - there is no general order established by law for the resolution of disputes by administrative authorities themselves. However, certain laws foresee a relevant possibility. For example, the Law on Tax Administration establishes an order according to which every taxpayer has a right to contest any act (or failure to act) of a territorial (local) tax administrator. Disputes arising from such complaints are examined by the central tax administrator, who, within 30 days, adopts its decision (i.e, confirming the decision of the local tax administrator, overriding it, amending it (in part or completely), assigning the local administrator to carry out an inspection repeatedly, etc.). Such a decision of the central tax administrator may then be contested before the Commission on Tax Disputes or in court. A similar procedure is laid down in the Law on Real Estate Registers. Articles 30-32 of the mentioned law provide for a possibility to contest (within 30 days) a decision of a territorial register to the central register. A special commission is then set up by the central register to hear such complaints, according to the procedures laid down by the Law on Administrative Proceedings. Once again, the decision of the central register may be appealed. Such an appeal is then heard by an administrative court.”